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INFINITI of Cool Springs

Franklin, TN

4.4
887 Reviews

211 Comtide Court

Franklin, TN

37067

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Showing 887 reviews

March 12, 2019

Great Experience Great communication between me and my service rep. I paid less than expected. Everything was timely and they even gave us a loaner! I will be back. More

by Wendy G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trey Billingsly
Mar 15, 2019 -

INFINITI of Cool Springs responded

Wendy, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

March 12, 2019

Purchase The dealership is awesome. I have been dealing with them for 10 years and they are always professional and customer service focuse. Will definitely re More

by R Bennett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn Reames
Mar 15, 2019 -

INFINITI of Cool Springs responded

Hello, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out! Take care!

March 09, 2019

Jay Garner is AWESOME— Jay always takes great care of us when we come in for service. Truly exceptional and he is what keeps us coming back to Infinit for service. More

by EricHeath
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Garner
Mar 11, 2019 -

INFINITI of Cool Springs responded

We're very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

March 08, 2019

Convenient and professional Very good customer service and very good car service. Easy to make appointment and get in quickly. Ryan anticipated we may want a loaner and had one More

by LoveMyCar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Dunning
Mar 11, 2019 -

INFINITI of Cool Springs responded

We greatly appreciate you sharing your experience. Your satisfaction is very important to us here at INFINITI of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

March 08, 2019

Would highly recommend The entire process went smoothly. The negotiation process was a little lengthy but we eventually settled on a price I was comfortable with. I would n More

by Zackwaters
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luz Ochoa
Mar 11, 2019 -

INFINITI of Cool Springs responded

Zack, we are so pleased that we were able to meet (and hopefully even exceed) your expectations and that you enjoyed your time here at INFINITI of Cool Springs. On behalf of the entire team, let me say that it was our pleasure serving you and meeting your needs. We look forward to seeing you again.

March 07, 2019

Great service!! The staff was professional and friendly. The sales manager was willing to work with us on the trade-in value of our van, which helped a lot. More

by Atm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Russell, Ryan Newton
Mar 11, 2019 -

INFINITI of Cool Springs responded

Hello, we're happy to hear you had such a positive experience with our team! If you're ever in need of more help, please let us know! Take care!

March 05, 2019

Excellent Service! Ryan made it a great experience from start to finish. Completely hassle free and professional. Everyone was very helpful and mechanic did a thorough More

by dannyboy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Dunning
Mar 07, 2019 -

INFINITI of Cool Springs responded

Hello Danny, thank you for the wonderful day! We're so pleased to hear that Ryan was able to deliver such excellent service. We look forward to seeing you again soon!

March 04, 2019

Best of the best here! This dealership has handled my vehicle and service needs now for 20 plus years excellently and continues to do so! I highly recommend them always. More

by JuneBug
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel....loved her, David Pierce, Ryan Dunning
Mar 07, 2019 -

INFINITI of Cool Springs responded

We greatly appreciate you sharing your experience. Your satisfaction is very important to us here at INFINITI of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

March 03, 2019

Service appointment at Infiniti. Wonderful as always. Offered me a loaner even though I hadn’t asked for one!! Ryan I was and always is awesome. More

by Ashley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Dunning
Mar 04, 2019 -

INFINITI of Cool Springs responded

Hello Ashley, thank you for sharing your positive experience with Ryan! We are always more than happy to assist you if anything else comes up. Take care!

March 02, 2019

Best experience buying a car I had no intention of buying a new car and the staff changed my mind, and set Infiniti apart from other brands. They made the purchase options to whe More

by David C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rania Tohmé, Adam Hawkins, David Russell
Mar 04, 2019 -

INFINITI of Cool Springs responded

David, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose INFINITI of Cool Springs for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

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