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INFINITI of Cool Springs
Franklin, TN
887 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 887 reviews
August 27, 2019
Stay far away! My husband and I stopped by the dealership without an appointment to inquire about certified pre-owned options. Greg Morgan, Salesman met us in the p My husband and I stopped by the dealership without an appointment to inquire about certified pre-owned options. Greg Morgan, Salesman met us in the parking lot and escorted us in. He then tried to upsale us to a close out 2019 new vehicle....which he couldn't even locate a key for us to look in. We were planning to trade in our old vehicle in the deal so he got that information and took our key. After much discussion and negotiation, it was obvious we were not on the same page as far as price. We excused our self and asked for our key. I then had to ask 4 more times for the key as he kept coming back to us and "forgot" to get it in the sales manager's office. After he came back with an offer on an 85 month term, I very firmly told him that he needed to get me my key immediately! They had a large plastic cup full of everyone's key in the building. We walked out the door swearing to never go back. Then today Greg had the nerve to send us an email about additional cars in stock. He and his manager are exactly the kind of people who give the profession a bad name! More
by Stacey
Employees Worked With
Greg Morgan
August 27, 2019
Great Very good service except there wasn’t anybody around to ask me what service did I need, it took about 5-7 minutes before I received any help. Very good service except there wasn’t anybody around to ask me what service did I need, it took about 5-7 minutes before I received any help. More
by Springhill jackson
Employees Worked With
John Ashley , Justin Burdine
August 23, 2019
Amazing Service I took my Infiniti to Cool Springs to have a recall repaired. I was provided with a courtesy car for the day. When I returned to pick up my vehicle it I took my Infiniti to Cool Springs to have a recall repaired. I was provided with a courtesy car for the day. When I returned to pick up my vehicle it was repaired, a 60,000 mile check was completed, my key fob was finally working, and my car was washed and vacuumed; all free of charge! I will absolutely return for repairs and to purchase another vehicle. More
by Terri25
Employees Worked With
Ryan Dunning
August 23, 2019
Great Service! I did not have an appointment on an extremely busy day. Turns out I needed a new battery; Ryan was able to get my car serviced in a timely manner. R I did not have an appointment on an extremely busy day. Turns out I needed a new battery; Ryan was able to get my car serviced in a timely manner. Ryan Dunning is an exceptional Service Consultant at the Infiniti of Cool Springs Dealership. More
by Coaltrane08#
Employees Worked With
Ryan Dunning
August 18, 2019
A relaxing experience Glen was wonderful! He just made the whole experience easy..there was no pressure, it was so nice! It was also seemless... not a lot of back and forth Glen was wonderful! He just made the whole experience easy..there was no pressure, it was so nice! It was also seemless... not a lot of back and forth. More
by Katie142
Employees Worked With
Glenn Reames
August 17, 2019
Excellent service Bought a 2018 QX60 in January 2019. Received awesome care and service! Just took it in August 16th for the 10,000 mile maintenance check and again rec Bought a 2018 QX60 in January 2019. Received awesome care and service! Just took it in August 16th for the 10,000 mile maintenance check and again received awesome care and service! I highly recommend the Cool Springs Infiniti dealership to anyone looking for excellence and professionalism in every aspect. More
by itsmoms60
Employees Worked With
Terron
August 14, 2019
Oil change Terron was very friendly and he and the rest of the team worked diligently to make sure my wait time was minimal since I traveled from KY to have veh Terron was very friendly and he and the rest of the team worked diligently to make sure my wait time was minimal since I traveled from KY to have vehicle serviced More
by Bambam3b
Employees Worked With
Terron Henderson
August 12, 2019
10000 mile check up Used a loaner car. Was very convenient service was friendly. I did notice dirt on my floor mats when picking up my car. Need to use paper mats when w Used a loaner car. Was very convenient service was friendly. I did notice dirt on my floor mats when picking up my car. Need to use paper mats when working on cars. More
by Lorie
Employees Worked With
Terron
August 10, 2019
Superb! Jay Garner is the best!!! The service was great and the dealership is exceptional as well. Efficient, informative and the staff as a whole was most he Jay Garner is the best!!! The service was great and the dealership is exceptional as well. Efficient, informative and the staff as a whole was most helpful More
by Satisfied Customer.
Employees Worked With
Jay Gatner
August 08, 2019
Extremely Professional all the way around I had a 7:45 appointment. I got there right on time and the service representative was ready and got me checked in quickly. I spent about an hour in I had a 7:45 appointment. I got there right on time and the service representative was ready and got me checked in quickly. I spent about an hour in the lounge working on my laptop and then the car was ready to roll, 30-45 minutes quicker than they projected. More
by John64
Employees Worked With
Ryan Dunning
