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INFINITI of Cool Springs
Franklin, TN
887 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 887 reviews
August 27, 2020
My car was leaking water onto the passenger side floor when it rained. I had them fix and they did a bad job, left the interior of the roof filthy and charged me 2000% labor VS cost price . I had to bring when it rained. I had them fix and they did a bad job, left the interior of the roof filthy and charged me 2000% labor VS cost price . I had to bring it back shortly after because the problem happened agained. They kept the car for days without any updates until I showed up there unannounced and told me . Now I'm having the issue again and they want to charge me just to test it. Best part is I bought the car from them now I half to shell out 500 bucks every 18 months to fix the sunroof. Thanks Tre More
by tippa838
Employees Worked With
Tre Billingsley
August 26, 2020
Fantastic Service. I would highly recommend this dealership t anyone looking for a a vehicle or needing service. 5 stars across the board. Thank you! dealership t anyone looking for a a vehicle or needing service. 5 stars across the board. Thank you! More
by davidpennantjones
Employees Worked With
Daniel Griffith
August 11, 2020
I would definitely recommend Infiniti of Cool Springs! The service is unbelievable. My service advisor was Ryan Dunning. He was excellent. He went above and beyond my expectations. The service guys were The service is unbelievable. My service advisor was Ryan Dunning. He was excellent. He went above and beyond my expectations. The service guys were also.great! Always a Pleasant experience doing business with Infiniti of Cool Spring! More
by tritt
Employees Worked With
Ryan Dunning
August 10, 2020
Great The experience was great and Steve Wevick was a pleasure to work with. I would absolutely work with him in the future when I am looking to purchase ag The experience was great and Steve Wevick was a pleasure to work with. I would absolutely work with him in the future when I am looking to purchase again. More
by ktrickey129
Employees Worked With
Steven Wevick
July 25, 2020
Service Leader, Jimmy, and Advisor, Larry S., took excellent car of me and my car. They are very respectful and helpful. Best in town. Highly recommended. excellent car of me and my car. They are very respectful and helpful. Best in town. Highly recommended. More
by S. Brooks
Employees Worked With
Larry Starret
July 16, 2020
They worked very hard to get me the best deal. I had the pleas of working with 3 different people to keep my process rolling. I did not feel abused like I did at Toyota when trying to work with them. pleas of working with 3 different people to keep my process rolling. I did not feel abused like I did at Toyota when trying to work with them. More
by mattiecattiewoods
Employees Worked With
Steven Wevick
July 07, 2020
Took my QX-60 in for rear window washer not spraying and to be serviced. Had Trey as my service writer. He was very informative as to what would be done and approximately how long it might take. R to be serviced. Had Trey as my service writer. He was very informative as to what would be done and approximately how long it might take. Repairs, servicing and the complimentary car wash were all completed within the estimated time. More
by MuffinMan
Employees Worked With
Trey Billingsley, Joel Andrade
July 02, 2020
Best car buying experience. Steve Wevick and Garrett Shrader are superb and professional car salesmen. Comfortable and efficient process. This is my 3rd car from infiniti of Cool Springs. Shrader are superb and professional car salesmen. Comfortable and efficient process. This is my 3rd car from infiniti of Cool Springs. More
by S. Brooks
Employees Worked With
Garrett Shradee, Steven Wevick
June 25, 2020
Always know work will be done on time and not taken advantage of. Extremely professional and always welcome. I never feel challenged when I ask questions about why I needed something replaced. advantage of. Extremely professional and always welcome. I never feel challenged when I ask questions about why I needed something replaced. More
by Sereno69
Employees Worked With
Terron
June 24, 2020
Waiting area is comfortable with complimentary coffee, water, and snacks..... The staff is always very helpful and friendly (especially Ryan Dunning). Thank you very much for the exemplary service! water, and snacks..... The staff is always very helpful and friendly (especially Ryan Dunning). Thank you very much for the exemplary service! More
by jennice2005
Employees Worked With
Ryan Dunning
