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INFINITI of Columbus
Dublin, OH
93 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 93 reviews
August 29, 2020
The work was done on time and as completely as it could have been done. The experience was great as usual. My service rep, Andy Newman is great to work with. have been done. The experience was great as usual. My service rep, Andy Newman is great to work with. More
by edbosneed
Employees Worked With
I worked with Andy Newman
July 16, 2020
Outstanding Service I have been an Infiniti owner for 15 years. I continue to purchase Infiniti vehicles not only because they are great cars ( QX 56 and then QX 80) but I have been an Infiniti owner for 15 years. I continue to purchase Infiniti vehicles not only because they are great cars ( QX 56 and then QX 80) but also the service department is top notch. I have always had an amazing experience be it with sales or service! More
by ldkorth
Employees Worked With
Brad - Service
February 13, 2020
Q50 Red Sport The whole process of purchasing and getting car delivered was outstanding. The vehicle I wanted was in another State and the whole sales team made sur The whole process of purchasing and getting car delivered was outstanding. The vehicle I wanted was in another State and the whole sales team made sure purchase and delivery of my new 2020 Q50 Red Sport was made flawless. Thanks to Steve Graham, the General Sales Manager Pat Murray, and the Finance Officer Austin Conrad all were very helpful and professional and surly will consider working with dealership for future purchases. More
by Rob Ellis
Employees Worked With
Steve Graham, Austin Conrad, Pat Murray
February 05, 2020
Good sales rep, bad everything else. I stopped in to look at a used car. Worked with Steve, who was awesome - definitely not your typical sales guy. I test drove the car and it was great. I stopped in to look at a used car. Worked with Steve, who was awesome - definitely not your typical sales guy. I test drove the car and it was great. I was mostly unfamiliar with the make and model so wanted to do some research before committing to anything. I come to find there is a small chance of an issue with this particular engine, and there is a simple test that can be completed within 1-2 hours to rule out the particular issue. The sales manager agreed to this and had his technician perform the test. The results were not good. In fact they were so bad that it should have been clearly evident in the way the car performed on the road, but as I said the car ran fine. In my opinion the tech failed to do the test correctly. In the end they were unwilling to do anything else and any further testing (I offered to eat the cost of a passing test) would have been on me to pay for. Be careful here, especially if you are at all technical minded. Edit: I just have to add this. I had to put a deposit down before their tech did the "testing". Obviously since I wouldn't purchase the vehicle as-is after the "test" results this needed to be refunded. Turns out the finance department at Infiniti Columbus didn't refund me the correct amount and had to call me again to get my info for a second refund. More
by dozer
Employees Worked With
Steve
September 29, 2019
Great work until All in all a great experience until I got back in my car, and saw the greasy size 18 footprints..I would have thought they would have taken a little m All in all a great experience until I got back in my car, and saw the greasy size 18 footprints..I would have thought they would have taken a little more care. More
by Dan
Employees Worked With
Pat Murray
August 15, 2019
Great Experience! The staff at the Dublin Location is always so helpful and friendly. I am loyal to this Infinity location. Thanks for always being customer focused. The staff at the Dublin Location is always so helpful and friendly. I am loyal to this Infinity location. Thanks for always being customer focused. Kandis Cleary More
by Customer Feedback
Employees Worked With
Pat Murray
July 04, 2019
Superior Customer Service/Very Friendly Sales Representative We were sold on the dealership the moment we walked into the building. Very friendly and helpful sales representatives greeting us. There were no high We were sold on the dealership the moment we walked into the building. Very friendly and helpful sales representatives greeting us. There were no high pressure tactics nor hidden information when we asked questions. I will definitely make this dealership my first stop on any car purchase in the future. More
by Don62
Employees Worked With
Wes Shanklin, Austin Conrad, Pat Murray
June 06, 2019
Professional, Friendly, Confident Pulling into the parking lot of the Infiniti of Columbus dealership, I was feeling a little intimidated. Driving a 15 y.o. CR-V with 230k miles next Pulling into the parking lot of the Infiniti of Columbus dealership, I was feeling a little intimidated. Driving a 15 y.o. CR-V with 230k miles next to all those expensive cars made me humble. But I had no reason to feel that way, everyone I came across was quietly professional and immediately wanted to make sure if there was anything they could do to help they would do so. Then I met Andrew Brownloe, my sales guy. This guy never slows down. He set me up with a test drive of the 2016 Tacoma I'd seen online and zoom, he was off on another mission. He was knowledgeable and humble at the same time. I want to look him up to buy my next vehicle. I came in, did a test drive, got the upper end of Kelly Blue Book for the CR-V, paid, signed and drove away in under three hours. Bam! And, my wife LOVES her new (to her) truck. One thing that struck me was that at Infiniti of Columbus is that there is not a separation between new and used cars. If you're good enough to sell new cars, you sell used cars too. There was not a used car section/sales office. Not sure why that impressed me, but it did. I wonder if other dealership brand sales mutts aspire to land a gig at places like Infiniti of Columbus. Like who would not want to dump a job as a used car sales person, for a career at a place like Infiniti of Columbus?! More
by radio_davio
Employees Worked With
Andrew Brownloe, Austin Conrad
May 25, 2019
Wonderful no hassle Had a fantastic experience! Quick and easy I highly recommend them. I bought a used vehicle and their detail was superb!!! Looks brand new !! Brian Had a fantastic experience! Quick and easy I highly recommend them. I bought a used vehicle and their detail was superb!!! Looks brand new !! Brian and Drew were so easy and helpful Thank you More
by JackyA
Employees Worked With
Brian and Drew
February 05, 2019
Sweamless from start to finish Would highly recommend this dealership. From start to finish...sales, general manager and finance manager did a fantastic job. Will return and suggest Would highly recommend this dealership. From start to finish...sales, general manager and finance manager did a fantastic job. Will return and suggest to my friend s to purchase from this dealership. More
by Infiniti3
Employees Worked With
Matt Jones, Mike Ellsworth and Austin Conrad
