INFINITI of Coconut Creek - Service Center

Leaks in 2015 convertible and terrible customer service I purchased my 2015 Q60 convertible brand new from this dealership. Two months ago I noticed major water staining on the headliner and found that the I purchased my 2015 Q60 convertible brand new from this dealership. Two months ago I noticed major water staining on the headliner and found that the hard top was leaking. When I asked the service writer if there was a known issue (since they have not offered another convertible is 2 years), he advised no. However when he informed me that the seals needed to be replaced he confirmed that the entire seal kits were reconstructed. That indicates that there was in fact a problem even though no one wants to admit it. Upon my attempt to pick up the car, the door and door jam had grease from the technician and the headliner still had water stains. I had to leave the car a second time to have the headliner replaced. Now after each rain, I have moisture inside the car indicating that something is not correct with the seals. Totally unacceptable service which still has not resolved the issues with my car. . More

The best service department I have ever used. Always go there for my service on my Infiniti, and my Toyota. And I always ask for Doug, he is a ASE certified master technician. He has always done g Always go there for my service on my Infiniti, and my Toyota. And I always ask for Doug, he is a ASE certified master technician. He has always done great repair work, and returns my vehicles with a fantastic wash job done. More

The Best Service Nassim (Nash) is the best. Honest, reliable, knowledgeable, and a great guy. Always ask for him; he has been with the company for a long time, which i Nassim (Nash) is the best. Honest, reliable, knowledgeable, and a great guy. Always ask for him; he has been with the company for a long time, which is also a major plus. More

Unabashed crooks Paid $200 to have car analyzed for repair. Estimate was over $2100, including $600 in parts. I took the car to another mechanic who fixed the car for Paid $200 to have car analyzed for repair. Estimate was over $2100, including $600 in parts. I took the car to another mechanic who fixed the car for less than $400, including $15.00 in parts. More

Great Customer Service Although I didn't purchase my Infiniti from this particular dealership the staff were suprisingly very courteous. The young woman at the desk named Li Although I didn't purchase my Infiniti from this particular dealership the staff were suprisingly very courteous. The young woman at the desk named Lindsay was very helpful and polite; not to mention gorgeous. It was very refreshing getting my car serviced from here. I'm now a regular. Way to go Infiniti of Coconut Creek, Great Team!!!! More

There are better dealers to work with There are better dealers to deal with than theses guys. High pressure sales tactics. Evidently I complain to much as I was asked not to come back. There are better dealers to deal with than theses guys. High pressure sales tactics. Evidently I complain to much as I was asked not to come back. More

Service visit These guys know what they are doing and always treat me and my car right! I have been to other places and never will again. These guys know what they are doing and always treat me and my car right! I have been to other places and never will again. More

That's what you call service? I have been going to Infiniti of Coconut Creek for 6 years with the same car. I brought in my vehicle for an oil change today and told them to take a I have been going to Infiniti of Coconut Creek for 6 years with the same car. I brought in my vehicle for an oil change today and told them to take a look at a particular issue. They said they cannot look at that unless I pay the $178 diagnostic fee. I replied that normally you do an inspection and give me a laundry list of things to repair, but because I ask specifically for you to examine something, I must pay eaxtra?? Needless to say, they didn't care. They gave me back my car and said they didn't see anything. When leaving the facility, AT THE GATE - my car overheated. Went back and they didnt care! Techs accused me of not wanting their mechanics to be able to feed their familIes. Spoke to the Svc Mgr and he was polite but offered no assistance. If all you see is GREEN, you cannot be a trusted service outfit in my book. CUSTOMERS FIRST! EPIC FAIL! More