INFINITI of Coconut Creek

It was overall a very good experience. It is our second Infinity from this dealer. We were trading in the 2008 model. We thought that Mark was extremely knowledgeable. Very friendly. Very pleasant even Infinity from this dealer. We were trading in the 2008 model. We thought that Mark was extremely knowledgeable. Very friendly. Very pleasant even when we were unsure as to whether we would commit. After we did make the deal he was extremely patient and again knowledgeable as he went over every part of the car and set up our phones on Bluetooth More

Mark was extremely patient and helpful in guiding us to find the model that met all our needs and wishes. After selection and purchase he was very patient in explaining all the equipment that the car had. find the model that met all our needs and wishes. After selection and purchase he was very patient in explaining all the equipment that the car had. We were more than happy that he was our salesman. More

Mark Retzkin was very patient and helpful to work with. Being previous owners of two Infiniti vehicles, we were aware of the reliability of the product. Mark took a great deal of time to make sure I test Being previous owners of two Infiniti vehicles, we were aware of the reliability of the product. Mark took a great deal of time to make sure I test drove the 3 different models I was interested in and explain the features of each. I am very happy with my choice of the EX 35. A big factor in choosing another Infiniti, was the service dept. I have used another dealers service dept. but tried the Coconut Creeek's dept. for it's convenience. The dept. met all of my expectations and that was a huge factor is selecting another Infiniti. Our finance manager, Rick, was very quick and explained all the paperwork efficiently. Our Infiniti experience was one I would recommend to others. More

Easy to deal with, very professional and pleasant experience. Salesman was a gem as explained everything about "the toys" to our understanding. The finance manager also was efficient, no pressure an experience. Salesman was a gem as explained everything about "the toys" to our understanding. The finance manager also was efficient, no pressure and easy to work with. Will definitely reccommend this dealership to others. More

Mark Retzkin was very professional, courteous and knowledgeable. He made our car buying experience very enjoyable. He has consistently made himself available for any follow up questions and concern knowledgeable. He made our car buying experience very enjoyable. He has consistently made himself available for any follow up questions and concerns. It has been a pleasure dealing with him. I would recommend Mark to all my friends who would be interested in leasing or purchasing an Infiniti. More

I couldn't be happier with my new M37S and the buying experience! They had a great selection of M37S. They had 3 of what I wanted. No other local dealers had even one! I was in and out of the dealersh experience! They had a great selection of M37S. They had 3 of what I wanted. No other local dealers had even one! I was in and out of the dealership in 1 1/2 hours. Ralph has great product knowledge and was easy to deal with. I got the price I was looking for without a lot of back and forth (thanks to Derek the Manager). The car was clean and full of gas. What more can you ask for? I would definitely recommend Infiniti of Coconut Creek! More

Put it this way, I was extremely difficult to deal with. Giving my past experiences with salesmen and dealerships, I find it hard to trust but Mark really gave me a new perspective on things. He went well a Giving my past experiences with salesmen and dealerships, I find it hard to trust but Mark really gave me a new perspective on things. He went well above and beyond to compensate my requests. From chosing the color of the vehicle dow to negotiating prices.. It took me five visits and four days to close the deal, nevertheless, it was all worth it. I would recommend this dealership to anyone, do your homework, know what prices you are looking for, then ask for Mark Retzkin. Goond luck More

I purchased a car over the phone and when I arrived at the dealership I was told that the car was sold by a different salesperson.I was told that this happens and tha there was nothing they could do about the dealership I was told that the car was sold by a different salesperson.I was told that this happens and tha there was nothing they could do about it. When I refused this as an answer and insisted on speaking to the General sales manager he made good on the deal and said that he would get me another car in a month. I thought that was awesome that he made good on the deal. Today I went to close the deal which should have taken no more than an hour as they knew I was coming and had every bit of info necessary to pre-do the paperwork.FIVE hours later I do have the car. Here's the issue- they told me that I would pay X amount of $ down including ALL inception fees and 1st month. While the amount out of pocket was what they told me they added $899 which was part of the inception fee then calculated a cash amount that would come down to the initial out of pocket expense after they applied a $1000 loyalty fee that was never disclosed at the initial deal.In fact they said there was no loyalty rebate on the G37 when the initial deal was made. If there is now then I should have that $ not them. They are total crooks-They are supposed to be a "luxury" dealer. This entire matter will be turned over to my attorney but BUYER BEWARE! More

Summary.... If you want to buy or lease an Infiniti in Summary.... If you want to buy or lease an Infiniti in South Florida and want an EXCELLENT, non-typical buying experience, you should make the drive Summary.... If you want to buy or lease an Infiniti in South Florida and want an EXCELLENT, non-typical buying experience, you should make the drive to Infiniti of Coconut Creek and ask specifically for MARK RETZKIN. I live in West Palm Beach and, after an experience at my local Infiniti showroom, made the drive to Coconut Creek and was extremely glad that I did. A little more detail… I have been a loyal BMW-owner for years, but I could not ignore the value of the Infiniti M37 as an alternative to the 528i. After doing significant research on the vehicle and lease rates, I went to my nearest Infiniti dealership in West Palm Beach before Christmas. I found the salesperson at Infiniti of the Palm Beaches insincere and not willing to talk about how the numbers were calculated. He just wanted to talk monthly payment and cash down. I departed the dealership as I knew the payment he presented was too expensive for the vehicle he showed me (M37 with Premium Package). Over the Christmas weekend, I continued to do further research, including using DealerRater.com. The overwhelming positive feedback about Mark Retzkin on the site convinced me to drive down to Coconut Creek and ask specifically for him. Mark exceeded my expectations with his professionalism, courtesy and straight-forward approach. He was diligent in his follow-up and answered all questions I had promptly during and after the sales transaction. I had the best car buying experience you can envision and am now enjoying my new M37. I look forward to dealing with Mark again for my next Infiniti. More

Our visit to this dealership started out on a very positive note. We arrived at the showroom about 20 minutes before their opening hour, and we were prepared to wait out front until the doors were op positive note. We arrived at the showroom about 20 minutes before their opening hour, and we were prepared to wait out front until the doors were opened. Much to our surprise, Mark Retzkin came to the door, gave us a very warm welcome, and invited us in. We were expecting to be told to wait, but instead he immediately asked us what vehicle we had in mind and started to answer our questions. It didn't take us long to find the vehicles in the lot that met our requirements. There were many colors to choose from. Once we picked the vehicle, we proceeded with the lease paperwork and drove home in our new Infiniti. From start to finish, it was a very positive experience, and we highly recommend this dealership. More