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INFINITI of Coconut Creek

Coconut Creek, FL

Overview
Employees
Reviews
Vehicles
4.6
891 Reviews
INFINITI of Coconut Creek carries an impressive selection of new and pre-owned cars, crossovers and SUVs in Coconut Creek. No matter what vehicle you might have in mind, we've got the perfect fit for you. We have competitive INFINITI lease specials on our new car inventory. INFINITI of Coconut Creek also has an extensive collection of certified pre-owned INFINITI vehicles for sale at affordable prices. Whether you're looking for new or pre-owned, INFINITI of Coconut Creek is your trusted dealership in the Fort Lauderdale area.
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5501 West Sample Road

Coconut Creek, FL

33073

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Showing 891 reviews

July 19, 2023

This dealership sold us a Certified Preowned car that had never been serviced. Car broke down after 3 days and now they refuse to make it right. Buyer Beware More

by DOUGLAS TINKER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Moe Nadar
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2023 -

INFINITI of Coconut Creek responded

Good Afternoon Mr. Tinker, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Customer Experience Manager INFINITI of Coconut Creek Lmuirhead@infcc.om

July 15, 2023

You guys scammed and lied to me. You only gave me 19000 for my trade in and you agreed to 20000. Plus Fernando was caught in a lie when he said he never agreed on giving me an extra More

by RickyShannon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Crowley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Fernando Pereira
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony. Fernando never gave me the paperwork when I bought the car and it took Tony 4 hours to get my paperwork I paid 40;000 for a5 year old car. Also Gabriel said mynwarrantys were infinity and they were some 3rd party xxxxxxxx another lie
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Jul 19, 2023 -

INFINITI of Coconut Creek responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, Ricky, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Customer Experience Manager INFINITI of Coconut Creek Lmuirhead@infcc.om

July 10, 2023

Purchased a vehicle from this dealership online back in January. It all seemed so easy at first. Car was delivered to my home. I was told that the dealer would provide the title and new tag in a timely fa More

by Mholland
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dayton Hedges, Yasaira Estevez
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Jul 14, 2023 -

INFINITI of Coconut Creek responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Customer Experience Manager INFINITI of Coconut Creek Lmuirhead@infcc.om

June 23, 2023

Build a relationship with the staff, get exceptional service. Good customer service is difficult to find in Florida, Infiniti of Coconut Creek makes life easier. More

by Javrjr2
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Andrew in service
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Jun 25, 2023 -

INFINITI of Coconut Creek responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Michael Crowley General Manager INFINITI Mike@infcc.com

June 07, 2023

Great price, fast work, clean place awesome experience. Would recommend to family and friends and time. More

by Gmoney35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2023 -

INFINITI of Coconut Creek responded

Thanks for sharing your thoughts about your experience with INFINITI of Coconut Creek. We appreciate your business and hope to see you again soon! Michael Crowley General Manager INFINITI Mike@infcc.com

May 20, 2023

Drove from Naples to view used SUV; appt with Dillon to view vehicle. Later learned that vehicle sold day before but we have ‘Other, similar vehicles but 8 k more.’ No thanks - very sleazy. More

by bcpray301
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dillon
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May 25, 2023 -

INFINITI of Coconut Creek responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Customer Experience Manager INFINITI of Coconut Creek Lmuirhead@infcc.om

May 18, 2023

WOW! !! THE MOST AMAZING EXPERIENCE EVER!!!! Dan Norris, John Vitale and Gabriel Rucco over extended themselves in the assurance of mine and my families ha More

by ivanitzkowitz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel Rucco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Vitale
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2023 -

INFINITI of Coconut Creek responded

Thanks for sharing your thoughts about your experience with INFINITI of Coconut Creek. We appreciate your business and hope to see you again soon! Michael Crowley General Manager INFINITI Mike@infcc.com

May 15, 2023

Sales staff (Fernando) excellent, Sales Manager (Ricardo Alonzo) excellent, Finance Service (Gabriel Lenchus) excellent, Service personnel- Needs improvement More

by Wendell
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Fernando Pereira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricardo Alonzo (excellent), Gabriel Lenchus(excellent)
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May 16, 2023 -

INFINITI of Coconut Creek responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Michael Crowley General Manager INFINITI Mike@infcc.com

May 08, 2023

The advisor took advantage of me and robbed me out my pockets did not like More

by T.edie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shai
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May 12, 2023 -

INFINITI of Coconut Creek responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Customer Experience Manager INFINITI of Coconut Creek Lmuirhead@infcc.om

April 11, 2023

My service rep Denni is a true professional . Dealership is well run and friendly. I will continue to purchase and service my vehicles there. More

by loufunds88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denni ULLOA
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Apr 11, 2023 -

INFINITI of Coconut Creek responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Denni met your expectations. Thank you again for choosing INFINITI of Coconut Creek, we look forward to having you as one of our valued customers for many more years to come! Michael Crowley General Manager INFINITI Mike@infcc.com

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