INFINITI of Coconut Creek

Exceptional Service Frank G. the Service Consultant was amazing, Great service ,, went over and beyond. very knowledgeable. would recommend very highly to friends and a Frank G. the Service Consultant was amazing, Great service ,, went over and beyond. very knowledgeable. would recommend very highly to friends and associates alike . Great Work and a Great team More

AWFUL HORRIBLE Service. NEVER GO THERE AWFUL HORRIBLE Service. There is no Option for NO Star that I could choose..... Sales rep MCArthur Commited for one price and Went to Sign the Purcase AWFUL HORRIBLE Service. There is no Option for NO Star that I could choose..... Sales rep MCArthur Commited for one price and Went to Sign the Purcase order and Noticed that was not the negotiated price. Finance Director says he can't give that price. What they are DOING??? More

They don’t keep the promised OTD- Hidden price Caution: Please avoid this store Here is my story, My name is Charles, I was offered a QX60(2015) for 24500 OTD by the sale representative Mr. Caution: Please avoid this store Here is my story, My name is Charles, I was offered a QX60(2015) for 24500 OTD by the sale representative Mr. MacArthur I drove from Kendall to Coconut creek (on Saturday morning 9:20AM) twice and finally made the deal at 1 30PM. The title was changed, The Insurance included, The car was detailed and I was signing the papers with the Finance Manager Amieke Reid and found that the OTD was 25136. I was shocked and its been hidden. Also he cleverly increased the finance term from 60 months to 72 Months. He also brilliantly created a story and didn’t transfer my old Tag and put a new Tag and charged $499 more. So we found that and inquired about him he clearly lies I don’t know the price and he went out and talked for long time to someone (Hope the Finance Director: Larry Ramie) and gave the same answer and he simply said you can cancel the deal. We asked him to bring your manager and he didn’t. We went to Mr. Finance Director: Larry Ramie’s room and called MacArthur and asked about the OTD $24500. He honestly said the same in front of him. But Larry Ramie’s answer was very disrespectful after we spend 7 hours in the store. 1) The best part of the wonderful story was went home around 11 30 AM and MacArthur called us to comeback the OTD is agreed for $24500. 2) Simply the Finance Manager Amieke Reid walked away and we were wondering like why these guys are behaving like that. We supposed to go home and came back for this wonderful story? 3) Even they haven’t admitted their mistake 4) They refused to talk to the Manager Mike Crowley. 5) It was a very frustrating day for my family. More

GREAT SERIVICE - SEE STEVE BUSSIUS, WONDERFUL DEALERSHIP I moved to Florida about 3 months ago and was concerned about where I should take my car for service. In the state that I used to live in, I used the I moved to Florida about 3 months ago and was concerned about where I should take my car for service. In the state that I used to live in, I used the dealership where I bought my Infiniti and was always pleased. In my new home, I chose to use a dealership and had the choice of two Infiniti dealerships and chose to go to the one in Coconut Creek. What a great decision!! Upon my arrival I was greeted by a very nice person who set me up with a very friendly and professional service representative, Steve Bussius. Steve has been wonderful! Very caring and understanding, and professional of course. I needed new tires and he found a special that he could honor which saved me the cost of one tire as the special was buy 3, get the 4th for $1. I couldn't have been more pleased. I highly recommend this dealership. Their employees are very friendly and professional and provide great customer service. I won't go anywhere else. More

Responsive and Caring Ralph always makes us feel welcome and cares about our family’s needs. This is our 4th Infiniti, and we couldn’t be happier! Ralph was reasonable and Ralph always makes us feel welcome and cares about our family’s needs. This is our 4th Infiniti, and we couldn’t be happier! Ralph was reasonable and flexible when helping our family after an accident. My family chose INFINITI for the fourth time because our QX80 saved us from very serious injury. The car’s safety features did everything they were supposed to do to keep us safe. We are very grateful. More

took my car in for service BILL assisted me Went in for service BILL assisted me and mom swiftly with getting us a loaner car and called me an hour later explaining to me what the problem was wi Went in for service BILL assisted me and mom swiftly with getting us a loaner car and called me an hour later explaining to me what the problem was with my vehicle and the pricing about 2 hours later he calls to tell me everything was done and they also completed extra maintenance work that my warranty covers so I wouldn’t have to come back for it A1 Service More

Great Dealership - from sales to service. Over the last 10 years or so, I have purchased 3 cars from Infiniti of Coconut Creek Infiniti. From Sales to Service I have always left the dealershi Over the last 10 years or so, I have purchased 3 cars from Infiniti of Coconut Creek Infiniti. From Sales to Service I have always left the dealership happy. I have purchased cars from some of Infiniti's competitors over the years and I have yet to work with anyone as professional, efficient, friendly and honest. My father worked in the car business for many years and it has become something of a running joke between us that whenever I leave Coconut Creek Infiniti I will relate my experience with him and everytime he says something like "I have never heard of a dealership doing that". I recommend them (specifically Ralph from Sales and Nash from Service) to anyone looking to purchase or service a vehicle. RS More

Excellent service I go there to get an oil change every 4 months, , for they provide the best rate around town and going there I know I’m getting it properly! They are I go there to get an oil change every 4 months, , for they provide the best rate around town and going there I know I’m getting it properly! They are customer service friendly and professional. More

Sold us a CPO that was previously stolen and damaged DO NOT contract with Infiniti of Coconut Creek dealership!!!! Infiniti of Coconut Creek sold us a Certified Pre-Owned Infiniti vehicle with the repre DO NOT contract with Infiniti of Coconut Creek dealership!!!! Infiniti of Coconut Creek sold us a Certified Pre-Owned Infiniti vehicle with the representation of a clean vehicle history. However, WE recently discovered that the vehicle previously had a stolen-recovery police report with an insurance payout of over $14,000 in mechanical damages and over $3,000 in body damage. The vehicles history was all documented in the Infinitinet DBS National Service History, yet Infiniti of Coconut Creek proceeded to certify this vehicle, advertise it and sell it as a clean “Certified Pre Owned”. This dealership knowingly advertised and sold this vehicle with misrepresentation. We contacted Infiniti of Coconut Creek the same day we discovered the actual vehicle’s history and they refused to rectify the situation to make us whole. TERRIBLE DEALERSHIP PRACTICES, DO NOT DEAL WITH INFINITI OF COCONUT CREEK!!!!! More