INFINITI of Coconut Creek

DISHONEST AND DANGEROUS This is the most untrustworthy, scummy dealership I have ever encountered. I purchased an Infiniti from them in 2014 and I thought it would be safe to This is the most untrustworthy, scummy dealership I have ever encountered. I purchased an Infiniti from them in 2014 and I thought it would be safe to buy a second car from them. They ended up selling me a car that should not have ever left the lot, never passed any safety or engine tests as required and when I tried to work it out with them they simply ignored me. I am a caretaker and hold someone else's life in my hands, which they were well aware of, and sold me the car with a smile all the while knowing it was not at all safe and had damages that would cost me more than the car. (they told me there was no damages and the car was safe to drive just another lie) I have had the car for two months and it has broken down three times already on my dime. Do not be fooled by the name of this dealership. They are extremely dishonest and will sell you a car that will break down the day you leave and will ignore your phone calls until you have to threaten with a lawyer. If you'd like to purchase a car that is safe and has actually gone to the correct safety and engine inspections, DO NOT go to Infiniti of Coconut Creek. The Used Car manager John Knuth is just as bad and cared less than my salesman. Once you leave the lot they don't care about you anymore so please do not make the same mistake I did and have to live this nightmare. They told me the car was in good condition and I later found out there are so many problems it will cost me more than the car. Stay away from Infiniti of Coconut Creek. Worse than anything they have continued to lie about everything my mechanics can prove were pre-existing and I am going to have to hire a lawyer since they will not return my calls. Please save yourself my headache and buy a car somewhere else! More

Exceptional Service Frank G. the Service Consultant was amazing, Great service ,, went over and beyond. very knowledgeable. would recommend very highly to friends and a Frank G. the Service Consultant was amazing, Great service ,, went over and beyond. very knowledgeable. would recommend very highly to friends and associates alike . Great Work and a Great team More

AWFUL HORRIBLE Service. NEVER GO THERE AWFUL HORRIBLE Service. There is no Option for NO Star that I could choose..... Sales rep MCArthur Commited for one price and Went to Sign the Purcase AWFUL HORRIBLE Service. There is no Option for NO Star that I could choose..... Sales rep MCArthur Commited for one price and Went to Sign the Purcase order and Noticed that was not the negotiated price. Finance Director says he can't give that price. What they are DOING??? More

They don’t keep the promised OTD- Hidden price Caution: Please avoid this store Here is my story, My name is Charles, I was offered a QX60(2015) for 24500 OTD by the sale representative Mr. Caution: Please avoid this store Here is my story, My name is Charles, I was offered a QX60(2015) for 24500 OTD by the sale representative Mr. MacArthur I drove from Kendall to Coconut creek (on Saturday morning 9:20AM) twice and finally made the deal at 1 30PM. The title was changed, The Insurance included, The car was detailed and I was signing the papers with the Finance Manager Amieke Reid and found that the OTD was 25136. I was shocked and its been hidden. Also he cleverly increased the finance term from 60 months to 72 Months. He also brilliantly created a story and didn’t transfer my old Tag and put a new Tag and charged $499 more. So we found that and inquired about him he clearly lies I don’t know the price and he went out and talked for long time to someone (Hope the Finance Director: Larry Ramie) and gave the same answer and he simply said you can cancel the deal. We asked him to bring your manager and he didn’t. We went to Mr. Finance Director: Larry Ramie’s room and called MacArthur and asked about the OTD $24500. He honestly said the same in front of him. But Larry Ramie’s answer was very disrespectful after we spend 7 hours in the store. 1) The best part of the wonderful story was went home around 11 30 AM and MacArthur called us to comeback the OTD is agreed for $24500. 2) Simply the Finance Manager Amieke Reid walked away and we were wondering like why these guys are behaving like that. We supposed to go home and came back for this wonderful story? 3) Even they haven’t admitted their mistake 4) They refused to talk to the Manager Mike Crowley. 5) It was a very frustrating day for my family. More