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INFINITI of Coconut Creek

Coconut Creek, FL

4.6
885 Reviews
INFINITI of Coconut Creek carries an impressive selection of new and pre-owned cars, crossovers and SUVs in Coconut Creek. No matter what vehicle you might have in mind, we've got the perfect fit for you. We have competitive INFINITI lease specials on our new car inventory. INFINITI of Coconut Creek also has an extensive collection of certified pre-owned INFINITI vehicles for sale at affordable prices. Whether you're looking for new or pre-owned, INFINITI of Coconut Creek is your trusted dealership in the Fort Lauderdale area.
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5501 West Sample Road

Coconut Creek, FL

33073

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Showing 885 reviews

September 16, 2023

They were nice. However when it came to communicating about the car avaliable they were not effective. More

by Blessn10
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dylan Bowman
Sep 18, 2023 -

INFINITI of Coconut Creek responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. All of us at INFINITI of Coconut Creek are glad to have you as a customer. Michael Crowley General Manager INFINITI Mike@infcc.com

September 12, 2023

If you ever want a genuine salesman you should absolutely go see Marvin. He was extremely patient, kind and made sure I did not leave without the car I wanted. He was a shark and did not give up on me. I wil More

by ellisettecandelaria
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marvin Saunders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

INFINITI of Coconut Creek responded

Ellisette, Thanks for your feedback on your recent visit to INFINITI of Coconut Creek. It's great to hear that Marvin was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Michael Crowley General Manager INFINITI Mike@infcc.com

September 09, 2023

Ralph Reichold was my salesman and was easy to talk to and answered all my questions, intelligent and friendly. Alex Alvarado was our sales manager and was fair and informative with his negotiation presen More

by pdhendra
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Reichhold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

INFINITI of Coconut Creek responded

It's great to hear that Ralph and Alex were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing INFINITI of Coconut Creek! Michael Crowley General Manager INFINITI Mike@infcc.com

August 19, 2023

Very professional and caring. They tell you what & why the work has to be done. The car was finished when I was told it would be finished. More

by michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Aug 21, 2023 -

INFINITI of Coconut Creek responded

Thanks, Michael, for sharing about your experience with INFINITI of Coconut Creek. We appreciate your business and hope to see you again soon! Michael Crowley General Manager INFINITI Mike@infcc.com

Aug 21, 2023 -

michael responded

Every time I go to Infinity of Coconut Creek I get wonderful-service. Will return when service is needed.

July 19, 2023

This dealership sold us a Certified Preowned car that had never been serviced. Car broke down after 3 days and now they refuse to make it right. Buyer Beware More

by DOUGLAS TINKER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Moe Nadar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2023 -

INFINITI of Coconut Creek responded

Good Afternoon Mr. Tinker, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Customer Experience Manager INFINITI of Coconut Creek Lmuirhead@infcc.om

July 15, 2023

You guys scammed and lied to me. You only gave me 19000 for my trade in and you agreed to 20000. Plus Fernando was caught in a lie when he said he never agreed on giving me an extra More

by RickyShannon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Crowley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Fernando Pereira
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony. Fernando never gave me the paperwork when I bought the car and it took Tony 4 hours to get my paperwork I paid 40;000 for a5 year old car. Also Gabriel said mynwarrantys were infinity and they were some 3rd party xxxxxxxx another lie
Jul 19, 2023 -

INFINITI of Coconut Creek responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, Ricky, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Customer Experience Manager INFINITI of Coconut Creek Lmuirhead@infcc.om

July 10, 2023

Purchased a vehicle from this dealership online back in January. It all seemed so easy at first. Car was delivered to my home. I was told that the dealer would provide the title and new tag in a timely fa More

by Mholland
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dayton Hedges, Yasaira Estevez
Jul 14, 2023 -

INFINITI of Coconut Creek responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Customer Experience Manager INFINITI of Coconut Creek Lmuirhead@infcc.om

June 23, 2023

Build a relationship with the staff, get exceptional service. Good customer service is difficult to find in Florida, Infiniti of Coconut Creek makes life easier. More

by Javrjr2
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Andrew in service
Jun 25, 2023 -

INFINITI of Coconut Creek responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Michael Crowley General Manager INFINITI Mike@infcc.com

June 07, 2023

Great price, fast work, clean place awesome experience. Would recommend to family and friends and time. More

by Gmoney35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

INFINITI of Coconut Creek responded

Thanks for sharing your thoughts about your experience with INFINITI of Coconut Creek. We appreciate your business and hope to see you again soon! Michael Crowley General Manager INFINITI Mike@infcc.com

May 20, 2023

Drove from Naples to view used SUV; appt with Dillon to view vehicle. Later learned that vehicle sold day before but we have ‘Other, similar vehicles but 8 k more.’ No thanks - very sleazy. More

by bcpray301
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dillon
May 25, 2023 -

INFINITI of Coconut Creek responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Customer Experience Manager INFINITI of Coconut Creek Lmuirhead@infcc.om

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