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INFINITI of Coconut Creek
Coconut Creek, FL
891 Reviews
INFINITI of Coconut Creek carries an impressive selection of new and pre-owned cars, crossovers and SUVs in Coconut Creek. No matter what vehicle you might have in mind, we've got the perfect fit for you. We have competitive INFINITI lease specials on our new car inventory. INFINITI of Coconut Creek also has an extensive collection of certified pre-owned INFINITI vehicles for sale at affordable prices. Whether you're looking for new or pre-owned, INFINITI of Coconut Creek is your trusted dealership in the Fort Lauderdale area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 891 reviews
April 01, 2021
Terrible service! I bought a car there last month MJ was my representative. We kept going back-and-forth with numbers and finally we came to a number which I was satisfied with, (At least I thought I was sa my representative. We kept going back-and-forth with numbers and finally we came to a number which I was satisfied with, (At least I thought I was satisfied with). I wanted to pay for the extra mileage, remaining balance on my loan along with all damages to my car upfront so that I would not receive another bill. He sent an inspector to look at my car and tell me what the damages were. I paid for it all upfront along with the down payment for my car. Three weeks later, I receive a bill for $535 for damages to my old car (which I had already paid upon leasing a new vehicle). I am immediately called MJ. He told me not to worry and he would call Infiniti finance and talk to them about it. He called me back to tell me to disregard that bill, but they would send me a new bill because I did not return my spare key (which was a lie). I called Infiniti finance, they told me they were not charging me for the spare key and they had no clue what he (MJ) was talking about. I text MJ and told him I would be in the following day in the afternoon and wanted a breakdown of where my money went to. He said he would have it for me. I went next day, and apparently MJ had “forgotten” about a doctors appointment he had because he was off that day! I spoke with the manager who had NO clue about my situation. I asked him for a breakdown. He was all over the place and completely clueless. At first he told me it was from a lease payment, then he told me it was from over mileage, then he said it was from damages to the car- that their inspector miscalculated the cost for my damages. He had few different scenarios of what the breakdown was. After sitting there for an hour, he comes back and tells me “oh we charged you $400 for tires. If we could have sent your car to Infiniti with your old tires, they could have charged you triple! So we did you a favor.” I am beyond frustrated with the incompetent staff that work there. I never would have purchased a car there had I’d known prior I would be getting an additional bill, as the deal was I would be paying for everything upfront. I just received another bill for $252. Apparently coconut creek paid some of the $535 I had previously received and left me with the remainder. Because I don’t want it to go against my credit, I paid for it. MJ is very unprofessional, as well as the manager I spoke with. MJ lied to me a few different times. He lied about the bill, the key, and an email he “supposedly” sent me. He didn’t have my paperwork for me and he told me I would have Infiniti InTouch in my new car and explained it to me, but my car is NOT equipped for that!! So he sold me on something that I don’t even have!!!! Buyers beware when you enter Coconut Creek Infiniti!!!! They are greedy scam artists!! Unfortunately, I am stuck with this lease for another few years, but I will not be returning in the future. More
by kerri1437
Employees Worked With
April 01, 2021
My experience at Infinity was amazing. From my first meeting with Ralph to finance with Anthony, everything was smooth and fair. I never felt pressured. I would recommend Infinity if Coconut Creek to meeting with Ralph to finance with Anthony, everything was smooth and fair. I never felt pressured. I would recommend Infinity if Coconut Creek to anyone who wants a new or used car. More
by Katannia11
March 31, 2021
Arrived at Infiniti for a lease return. In and out in less than 5 minutes. Great service all around! Anthony was intensive and gave great customer service less than 5 minutes. Great service all around! Anthony was intensive and gave great customer service More
by Trung.vo
Employees Worked With
Anthony Ousley
March 29, 2021
I drove 2.5 hours down the Coconut Creek and was on a tight time line. Yamil and his crew got me in and out within the hour! I love the new car! These guys did a fantastic job! tight time line. Yamil and his crew got me in and out within the hour! I love the new car! These guys did a fantastic job! More
by Chadd Bloomstine
Employees Worked With
Yamil Abed
March 29, 2021
I recently leased a QX50 at Infiniti Coconut Creek. Ralph Reichhold guided us through the entire process. He was patient, professional, responsive, and overall provided great customer service. Thank y Ralph Reichhold guided us through the entire process. He was patient, professional, responsive, and overall provided great customer service. Thank you Ralph for a truly great car buying experience! More
by Anam726
March 28, 2021
Ralph was very knowledgeable and very helpful. Ralph returned my calls promptly. He was low pressure and very kind and understanding, would reccomend him to someone buying an infiniti. returned my calls promptly. He was low pressure and very kind and understanding, would reccomend him to someone buying an infiniti. More
by Rona Phirsichbaum
Employees Worked With
March 28, 2021
Great customer service!Pleasure to deal with!Treated Great customer service! Pleasure to deal with! Treated with respect even shopping alone as a woman! Jeff and Ralph were terrific. A very pleasant Great customer service! Pleasure to deal with! Treated with respect even shopping alone as a woman! Jeff and Ralph were terrific. A very pleasant experience. More
by Kwendman
March 28, 2021
Great experience with Anthony Ousley.. Had all the paperwork ready to sign. Everything was quick and easy. Anthony is very knowledgeable and explained everything to me prior to signing. paperwork ready to sign. Everything was quick and easy. Anthony is very knowledgeable and explained everything to me prior to signing. More
by Rona Phirsichbaum
Employees Worked With
Anthony Ousley
March 27, 2021
Great dealership. Moe and Jeff were easy to work with. This is our second lease with them, will definitely be back. Process was very smooth and short This is our second lease with them, will definitely be back. Process was very smooth and short More
by Cartermaria15
March 27, 2021
Goldbert is the best salesperson to work with! He is always kind and efficient. He takes all of the frustration out of going to a car dealership. always kind and efficient. He takes all of the frustration out of going to a car dealership. More
by Melissa
Employees Worked With
