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INFINITI of Coconut Creek

Coconut Creek, FL

4.6
886 Reviews
INFINITI of Coconut Creek carries an impressive selection of new and pre-owned cars, crossovers and SUVs in Coconut Creek. No matter what vehicle you might have in mind, we've got the perfect fit for you. We have competitive INFINITI lease specials on our new car inventory. INFINITI of Coconut Creek also has an extensive collection of certified pre-owned INFINITI vehicles for sale at affordable prices. Whether you're looking for new or pre-owned, INFINITI of Coconut Creek is your trusted dealership in the Fort Lauderdale area.
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5501 West Sample Road

Coconut Creek, FL

33073

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Showing 886 reviews

August 25, 2021

Very friendly and professional service from both Fernando and Anthony. Thanks for helping me make an informed decision. I love my new ride! Will return for my next purchase. More

by abierz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Pereira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Ousley
Aug 26, 2021 -

INFINITI of Coconut Creek responded

Hi, abierz! Thank you for the high rating. We're happy to hear that working with Fernando and Anthony elevated you experience with us. We look forward to working with you in the future. Take care!

August 21, 2021

Jose did a great job! My son his friend and I drove 6 hours and Jose greeted us with a smile,offered us refreshments drinks. He did a wonderful job More

by PayPal.payments16
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Soni Frascella, Anthony Ousley
Aug 23, 2021 -

INFINITI of Coconut Creek responded

Hi, PayPal.payments16! Thank you for the high rating. We're happy to hear that working with Jose led to such a positive experience. We hope to work with you again in the future. Have a great day!

August 18, 2021

Super awesome service. Was very smooth and clear in explaining everything to us. No pressure sales and easy to deal with. Will come back for sure for more cars in the future! More

by berkys
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Ousley, Jordan Kennedy
Aug 18, 2021 -

INFINITI of Coconut Creek responded

Thank you for the 5-star review, berkys! We're happy to hear that your positive experience earned us your loyalty and trust. We look forward to your next visit. Have a great day!

Aug 18, 2021 -

berkys responded

Awesome service on purchasing my car! Super happy with the way they treat me and my family. I will be buying more cars from them 100%

August 18, 2021

Ralph Reichhold was great. He was very curtious and helpful. He made my wife and I feel welcome and made the transaction easy for us. More

by Dave H
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Reichhold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2021 -

INFINITI of Coconut Creek responded

Hi, Dave H! Thank you for the 5-star review. We're delighted to hear that working with Ralph elevated your and your wife's experience with us. Please let us know if there's anything else we can help you with. Take care!

August 16, 2021

Very professional staff- they listened to my needs, and were extremely helpful and accommodating to my trade in for a new QX 50. Thank you Infiniti of Coconut Creek! More

by Nancy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Rucco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel Lenchus
Aug 17, 2021 -

INFINITI of Coconut Creek responded

Thank you for the 5-star review, Nancy! Congratulations on your new QX 50. We look forward to working with you again in the future. Till then, we hope you enjoy your new ride. Safe travels!

August 13, 2021

Hidden fees.... I feel sorry for anyone who buys a car that is not familiar with car sales... I found a car online I was interested in. After emailing back in forth for a day I was finally about to get a More

by mike.kooser
Price
Recommend Dealer
No
Employees Worked With
Moe Nadar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

INFINITI of Coconut Creek responded

Thank you for your feedback. The following info pasted below is posted in BOLD TEXT at the bottom of the page of every single pre-owned vehicle we sell (nothing hidden). You mentioned driving the car home after flying in. When the vehicle is driven, we are required to collect tax's and do the title/tag work. We are so sorry this didn't line up with your previous transactions. Regarding your post, we see here that you left out that we did indeed assist you with the pricing by lowering the sale price significantly to offset the out of state transaction fee? When we have to involve a Nation wide Notary service and work with FedEx overnight delivery fees, it adds to the cost of the vehicle. That's why we add the out of state fees to start with and in have that we list in bold with all our pre-owned vehicle descriptions. COPY ---> "Prices do not include tax, tag, title, $999 dealer fee and $279 electronic registration filing fee. MUST FINANCE WITH INFINITI OF COCONUT CREEK OR ADD $1000 TO ADVERTISED PRICE. ADD $1000.00 TO ADVERTISED PRICE FOR ANY VEHICLE PURCHASED OUT OF THE STATE OF FLORIDA." ---------> End copy

Aug 16, 2021 -

mike.kooser responded

"Regarding your post, we see here that you left out that we did indeed assist you with the pricing by lowering the sale price significantly to offset the out of state transaction fee?" Wrong.. that is a complete lie. The price was never lowered to offset any fees. The starting price I was given was the advertised price. Then there were several bogus fee's to add to sales price. Typical bait and switch sales tactic. If you are selling me a car it should not cost $1000 additional if I live out of state or another additional $1000 if I want to pay cash. The sales price was $3500 more then the advertised price but the dealer thinks its okay before they have their bogus fees listed somewhere on their website...

Aug 16, 2021 -

INFINITI of Coconut Creek responded

For clarification when we referenced sale price in our response, we're referencing your out the door figure that you'd pay as a sale price. We removed the $1000 out-of-state fee for you so your total sale price out the door was $1000 less. We sent you a buyers-order recorded on file for everyone's records reflecting that info. We are all very sorry we couldn't earn your business with the adjusted figures offered. We wish you all the best.

August 13, 2021

From moment I walked thru the doors everyone was so helpful. I had spoken to Larry from shop earlier in the morning of 8/13/2020. Larry introduced me to Ralph Reichhold, Sales Consultant. Meeting Ra More

by pdeitzel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Reichhold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service: Larry, Chris Verardi, Gabriel Lenchus
Aug 13, 2021 -

INFINITI of Coconut Creek responded

Thank you for the detailed glowing review, pdeitzel. We're ecstatic to hear that working with Larry, Ralph, and Gabriel elevated your shopping experience with us. We look forward to your next visit. Till then, we hope you enjoy your new ride!

Aug 13, 2021 -

INFINITI of Coconut Creek responded

Larry wanted to convey a message.... We appreciate your kind words! Our goal is to delight and inspire our customers with exceptional service. It's our pleasure to serve you and your families automotive needs now, AND in the future. Have a wonderful day!

August 12, 2021

The most exceptional VIP service in the world, thanks Ralph and Anthony for making my experience with Infiniti unforgettable. We need more people in the car dealership business like both of you. More

by EdgarS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Reichhold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Ousley
Aug 13, 2021 -

INFINITI of Coconut Creek responded

Hi, EdgarS! Thank you for the 5-star review. We're delighted to hear that working with Ralph and Anthony led to an unforgettable experience with us. We hope to work with you again soon!

August 11, 2021

This will be the third time I have leased a car from Ralph Reichhold and as always he was very professional & friendly. I am very happy with my new Q50. More

by tracy c
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Reichhold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel Lenchus
Aug 12, 2021 -

INFINITI of Coconut Creek responded

Congratulations on your new Q50, tracy c, and thank you for continuing to choose INFINITI of Coconut Creek! We're happy to hear that working with Ralph elevated your shopping experience with us. We look forward to your next visit. Till then, we hope you enjoy your new ride!

August 11, 2021

Awesome! Got me in my dream car for the best price! If you need a car go to Anthony. More

by Angelinaaitola
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Ousley, Daliksa Polanco
Aug 12, 2021 -

INFINITI of Coconut Creek responded

Thank you for the glowing review, Angelinaaitola! We're happy to hear that working with Anthony elevated your shopping experience with us. Have a wonderful day!

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