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INFINITI of Clearwater
Clearwater, FL
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Long time Infiniti customer. This is by far the worst buying experience I ever had. I traded my 2013 Infiniti M37x for a vehicle that I did NOT want but was forced into. I wan This is by far the worst buying experience I ever had. I traded my 2013 Infiniti M37x for a vehicle that I did NOT want but was forced into. I wanted another Infiniti but instead left with a 2020 Jeep Compass that is a complete LEMON!!! TAMPA Infiniti was offering me $6,000 for my trade, Clearwater only gave me $4,000!!! When the Jeep Compass was delivered to me it wasn't cleaned, had no floor mats, no tire valve stem caps, needed an oil change and had a junk battery that blew up in my face when I needed to get a jump!!! I spoke with Manny and he said he would consult with his manager and get back to me. I never heard back from anyone!! This all happened within the first 45 days of ownership!! The Jeep left me stranded at my house while I was trying to move. I had to get an Uber to pickup my moving truck!! Because of this xxx Jeep, I have spent $500 towards a battery, floor mats, tire valve caps, and an oil change!!! The M37x I traded had floor mats, a fresh oil change, tire valve caps and a good battery!!! TAMPA Infiniti would have been able to put me into another Infiniti and $6,000 towards my trade!!!! Infiniti of Clearwater, YOU owe me $2,000 for my trade, $500 for what I had to put into the Jeep and take this xxx back!!! More
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I came in to look at 2 different suv's and Big Al took me on 2 long test drives so that I could make a decision on which I was going with. He was knowledgeable and made the whole experience very easy! He k on 2 long test drives so that I could make a decision on which I was going with. He was knowledgeable and made the whole experience very easy! He kept in contact with me and made sure I was completely happy with my new Infiniti! More
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Big AL was awesome, king, helpful and informative in every aspect of the SUV we were interested in. He went above and beyond to help us and with all of our questions. We even had the suv picked out and every aspect of the SUV we were interested in. He went above and beyond to help us and with all of our questions. We even had the suv picked out and paperwork done, and then I decided to go with another color, had to redo paperwork on the other one.. Big ALis the Gem of Clearwater Infiniti.. We have never been treated so kind Thank you Big AL for everything We will tell anyone looking for a car to see Big AL. we be back to see you again, Sincerely Nick and Will More
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We had an excellent experience at this dealership. Big Al is the guy to ask for. He is knowledgeable, friendly and makes buying a new vehicle a pleasant experience. We will come back and see him ag Big Al is the guy to ask for. He is knowledgeable, friendly and makes buying a new vehicle a pleasant experience. We will come back and see him again when we need another one! The finance department was also great. They made the transaction quick and easy. Thanks to everyone at INFINITI of Clearwater! More
I cannot express how comfortable Big Al Jaffer made the car buying experience for me. Knowledgeable, personable and most gracious, even when I chose to get a vehicle from another dealer. If every person car buying experience for me. Knowledgeable, personable and most gracious, even when I chose to get a vehicle from another dealer. If every person was as professional as Big Al, auto dealers would be much better off. 5 Starts is not enough... Big Al deserves 10! Next time I am looking to change my car, Big Al will be the first person I will reach out to. More
As expected, staff and service was friendly, they frequently stayed in contact with me, and tried to help make the overall process simple. I knew what car I wanted when I walked into the building, an frequently stayed in contact with me, and tried to help make the overall process simple. I knew what car I wanted when I walked into the building, and was immediately greeted with the out-the-door price, which is greatly appreciated. According to them, they provided the price of only mandatory things, namely taxes. Along with their "Non Tax Fee's" (dealer fee's) and PreDelivery Service Charge's (what I understand to be car maintenance, power and repair fee's?). I did ask them numerous times for an itemized list of things included in those aformentioned fee's, I found their lack of transparency about these details to be unsatisfactory. However, I still found the overall price to be in an acceptable range, so I opted to drop it. My primary gripe stems from their unwillingness to accept my Pre-approved Auto Draft from my bank. I am under the impression that the primary purpose of this is to get me to finance with them. But, as I am fortunate enough to already be pre-approved, I saw no reason to do that. This resulted in unescessarily wasting a few extra days of going out of my way to obtain a check from my bank with the specified approval amount, and then going back to the dealership to complete my purchase. Admittedly, once all of that was done with, the filling amd signing process went rather smoothly and quickly. I wasnt pressured into buying a bunch of extra add-on's, the sales manager was patient and explained things I had questions about, and allowed me time to read through things. Before long, I was driving my new car. Not a bad first time experience purchasing a car from a dealership. More
Excellent assortment of new and pre-owned vehicles, along with exceptional dedication from Mr. Big Al, to assist you in discovering your future car. with exceptional dedication from Mr. Big Al, to assist you in discovering your future car. More