INFINITI of Clearwater

Big AL was a great help in the purchase of my car. He knew what he was doing and even with my time constraint got it done so I could continue on without any issues. He knew what he was doing and even with my time constraint got it done so I could continue on without any issues. More

I spoke to a LOT of salesmen when searching for my Cayenne, “Big Al” stood out as one of the best. He was friendly, honest, responded to emails and texts quickly, and checked in regularly to see if I Cayenne, “Big Al” stood out as one of the best. He was friendly, honest, responded to emails and texts quickly, and checked in regularly to see if I had any more questions. Thanks Big Al!! More

Ali was very patient and knowledgeable in answering my many questions. His Customer Service in offering to provide transport to the dealership to see and test the car I am interested in purchasing was Wow many questions. His Customer Service in offering to provide transport to the dealership to see and test the car I am interested in purchasing was Wow! I am planning to reconnect when I land in Tampa. More

I recently purchased a vehicle remotely and although there were some hoops to jump through, everything about the purchase turned out perfectly. I worked with a wonderful salesperson, Kim Montante, who w there were some hoops to jump through, everything about the purchase turned out perfectly. I worked with a wonderful salesperson, Kim Montante, who was extremely easy to work with and made the experience fun. She was very responsive to my requests for information, and she was very engaged in keeping the remote purchase and delivery process moving as quickly as possible. It was a great customer service experience and I love the car! More

Miguel, the manager of Infiniti Clearwater, put me in contact with the kindest and friendliest sales consultant Karina S. Karina was professional and courteous and worked diligently to put my deal togeth contact with the kindest and friendliest sales consultant Karina S. Karina was professional and courteous and worked diligently to put my deal together almost entirely over the phone due to my impossible schedule. Jose G. the sales manager was more than fair and gave more positive equity in my vehicle than I had asked for! Jose was able to get the deal done in less than an hour with the credit union that I do all of my banking with. I feel that he treated me as a valued customer. Ashley P. the finance manager was kind, helpful, and extremely thorough. She prepared and executed the contract in less than 45 minutes. I have been a customer of the Infiniti service department for more than 5 years. I can not say enough about Chris H. and his excellent customer service and flawless care of my vehicle. Tom, one of the service managers, is also fantastic to work with. The team at Infiniti of Clearwater is a superior dealership, that goes above and beyond all my expectations every time. More

This dealership does not stand behind any vehicle they are selling and the worst customer service I have ever encountered. The owner, Josh Guest would not help correct the issue of a loud screeching noise are selling and the worst customer service I have ever encountered. The owner, Josh Guest would not help correct the issue of a loud screeching noise coming out of the vehicle but instead asked me if my mirrors were out or in. I advised they were out as you have to see with them when driving. The sales manager Jose said he would not deal and take anything off the price of vehicle that had been on their lot since May nor would he give me anything for my trade. Another sales manager that was over Jose asked what he could do to save the deal as he heard how Jose talked and treated us. We came to an agreement on the car and picked it up to have the car squeal for an hour on the way home. I have gone through 5 people to no avail and my car is now at a reputable Infiniti dealership finding out more things wrong with the car that was sold supposedly to be a certified preowned vehicle which was not the case and I am supposed to be responsible for paying for the things they missed but checked ok on the inspection. I hope this review helps people not walk but run away from the shadiest unprofessional dealership with the worst customer service I have ever encountered. More

Had to get warranty repairs done on a 2022 QX55 (clear coat defect). Requested that work be done on some spots while vehicle in shop. 3 months later, car goes in to get work done for warranty but no work coat defect). Requested that work be done on some spots while vehicle in shop. 3 months later, car goes in to get work done for warranty but no work for the spots. Collision shop was unaware of request. Unreal! Now I will have to pay for a rental and leave car in shop if I want repairs made. Very poor customer service. 3rd Infiniti I have owned and never had such poor customer service. More

Absolutely awful customer service. Sales and service dept. absolutely no follow through on promises and good luck speaking to someone that can get anything done. Do yourself a favor sh Sales and service dept. absolutely no follow through on promises and good luck speaking to someone that can get anything done. Do yourself a favor shop elsewhere. Love the car. Hate the dealer. Will definitely go elsewhere in the future. More

Happy with the sales and after sales care by Brandon M. and the rest of the team. and the rest of the team. More