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INFINITI of Clearwater
Clearwater, FL
364 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 364 reviews
May 14, 2023
I recently purchased a vehicle remotely and although there were some hoops to jump through, everything about the purchase turned out perfectly. I worked with a wonderful salesperson, Kim Montante, who w there were some hoops to jump through, everything about the purchase turned out perfectly. I worked with a wonderful salesperson, Kim Montante, who was extremely easy to work with and made the experience fun. She was very responsive to my requests for information, and she was very engaged in keeping the remote purchase and delivery process moving as quickly as possible. It was a great customer service experience and I love the car! More
by wendy.roberts777
Employees Worked With
Kim Montante
December 24, 2022
Miguel, the manager of Infiniti Clearwater, put me in contact with the kindest and friendliest sales consultant Karina S. Karina was professional and courteous and worked diligently to put my deal togeth contact with the kindest and friendliest sales consultant Karina S. Karina was professional and courteous and worked diligently to put my deal together almost entirely over the phone due to my impossible schedule. Jose G. the sales manager was more than fair and gave more positive equity in my vehicle than I had asked for! Jose was able to get the deal done in less than an hour with the credit union that I do all of my banking with. I feel that he treated me as a valued customer. Ashley P. the finance manager was kind, helpful, and extremely thorough. She prepared and executed the contract in less than 45 minutes. I have been a customer of the Infiniti service department for more than 5 years. I can not say enough about Chris H. and his excellent customer service and flawless care of my vehicle. Tom, one of the service managers, is also fantastic to work with. The team at Infiniti of Clearwater is a superior dealership, that goes above and beyond all my expectations every time. More
by Gainey1979
Employees Worked With
Ashley P. , Vinny Ambrosino, Miguel Bartoli, Chris Hradesky
October 10, 2022
This dealership does not stand behind any vehicle they are selling and the worst customer service I have ever encountered. The owner, Josh Guest would not help correct the issue of a loud screeching noise are selling and the worst customer service I have ever encountered. The owner, Josh Guest would not help correct the issue of a loud screeching noise coming out of the vehicle but instead asked me if my mirrors were out or in. I advised they were out as you have to see with them when driving. The sales manager Jose said he would not deal and take anything off the price of vehicle that had been on their lot since May nor would he give me anything for my trade. Another sales manager that was over Jose asked what he could do to save the deal as he heard how Jose talked and treated us. We came to an agreement on the car and picked it up to have the car squeal for an hour on the way home. I have gone through 5 people to no avail and my car is now at a reputable Infiniti dealership finding out more things wrong with the car that was sold supposedly to be a certified preowned vehicle which was not the case and I am supposed to be responsible for paying for the things they missed but checked ok on the inspection. I hope this review helps people not walk but run away from the shadiest unprofessional dealership with the worst customer service I have ever encountered. More
by Great experience
Employees Worked With
Miguel Bartoli
July 15, 2022
Had to get warranty repairs done on a 2022 QX55 (clear coat defect). Requested that work be done on some spots while vehicle in shop. 3 months later, car goes in to get work done for warranty but no work coat defect). Requested that work be done on some spots while vehicle in shop. 3 months later, car goes in to get work done for warranty but no work for the spots. Collision shop was unaware of request. Unreal! Now I will have to pay for a rental and leave car in shop if I want repairs made. Very poor customer service. 3rd Infiniti I have owned and never had such poor customer service. More
by Teda
Employees Worked With
Devin
May 25, 2022
Absolutely awful customer service. Sales and service dept. absolutely no follow through on promises and good luck speaking to someone that can get anything done. Do yourself a favor sh Sales and service dept. absolutely no follow through on promises and good luck speaking to someone that can get anything done. Do yourself a favor shop elsewhere. Love the car. Hate the dealer. Will definitely go elsewhere in the future. More
by aaronschmidt747
Employees Worked With
Deranty Cohen
April 24, 2022
Within 10 days of purchasing the 2019 QX-50 Infinity, I spent $1800.00 in tires, 40 dollars in gas for the courtesy car, and traded the car in within 30 days. I do recommend that a Male presence is advisa spent $1800.00 in tires, 40 dollars in gas for the courtesy car, and traded the car in within 30 days. I do recommend that a Male presence is advisable. Perhaps thats a thing that could get started. Hire a male to accompany you if your a female to the Infiniti of Clearwater to mansplan how the owner of the vehicle is being treated very badly, and should be given some consideration. As a rule do not ask my boyfriend or Son-in Law to come with me to car dealerships as I ve been treated well in the past. Whoops I forgot that rule doesn't always apply. I've cut my losses traded the car in and won't do that again. More
by bucfan8474
Employees Worked With
Vinny Ambrosino
December 01, 2021
Thank you Terry, Jose and Miguel for your outstanding assistance and service in the purchase of my new car! I appreciate the information shared and the time you spent that lead to my decision. The team assistance and service in the purchase of my new car! I appreciate the information shared and the time you spent that lead to my decision. The team is very knowledgeable, extremely professional and accommodating. Thank you for the excellent service, it exceeded my expectation. More
by Nydia Rundle
Employees Worked With
Terry Wertz and Jose, Miguel Bartoli
October 13, 2021
QX56 2011 was in for service, valve cover gaskets and two ignition coils we paid $1200 and something dollars. Picked up the car on a Saturday noticed the right side passenger side wheel was damaged, looks li ignition coils we paid $1200 and something dollars. Picked up the car on a Saturday noticed the right side passenger side wheel was damaged, looks like acid took off the finish of the wheel. Addressed this in an email so they would receive it on Monday morning. They acknowledged that they damaged the wheel. We requested they replace the wheel,Tom arbitrarily decided to paint it, the wheel looks like its painted and unlike the OEM wheels. Service manager Tom is not willing to fix the problem. We want the wheel replaced, there was absolutely nothing wrong with the wheel before it was in for service. We are not done with this issue, customer service is essential to every business. If you damage a customers product you should Not hesitate to replace it. More
by Igiles
Employees Worked With
Tom Soehl, Chris Hradesky
June 20, 2021
Thorough and excellent assistance. Did not purchase an Infiniti but was impressed with the service offered to me by my salesperson. Honest, direct, knowledgable and kind. Infiniti but was impressed with the service offered to me by my salesperson. Honest, direct, knowledgable and kind. More
by anonymousbuyer
Employees Worked With
Jake Boskovic
