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INFINITI of Clarendon Hills - Service Center
Clarendon Hills, IL
264 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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264 Reviews of INFINITI of Clarendon Hills - Service Center
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June 06, 2018
"Worth the Trip" We came from Richton Park,IL to purchase our QX60 last June from Bill Mullarkey, " Great Guy". When ever I need service he's the reason I don't hesita We came from Richton Park,IL to purchase our QX60 last June from Bill Mullarkey, " Great Guy". When ever I need service he's the reason I don't hesitate to make the trip back to Clarendon Hills dealership. He'll make sure the staff will take good care of us. We had a issue with our QX60. He and the used car manager explained clearly how to solve the problem and made recommendations. They went out of there way to make me comfortable and even offer a carwash. Thats why its "Worth The Trip" for great service. "I'LL BE BACK" LOL More
by Brooke
Employees Worked With
April 05, 2018
Polite and accommodating Very polite and got the problem fixed. Service team looked at my car quickly and let me know they would need more time. They promptly got me into a Very polite and got the problem fixed. Service team looked at my car quickly and let me know they would need more time. They promptly got me into a loaner and I got on with my my day. More
by GER8
Employees Worked With
March 26, 2018
Fanatic experience with the service department I purchased my used vehicle there a few years back, it's not even an Infiniti but I continue to bring it in for service because of their proven track I purchased my used vehicle there a few years back, it's not even an Infiniti but I continue to bring it in for service because of their proven track record of honesty and quality repairs. My last visit was no exception. My vehicle was quickly diagnosed, the necessary repairs were explained to me thoroughly as I'm not particularly mechanically inclined, and options were given as to how to proceed from that point. I never felt pressured, or overly concerned with indecipherable shop talk, and once the repairs were complete the car drove without any issues. Will be going back there whenever needed. More
by Popkanzia
March 04, 2018
Amazing service treat you like family I have give the rating of 5 stars because of of the service , was beyond what I had imagined Infiniti of Claredon hills resolves any issues and cater I have give the rating of 5 stars because of of the service , was beyond what I had imagined Infiniti of Claredon hills resolves any issues and cater to your needs thank Andres my sales guy for all the advice. More
by Gsaine01
Employees Worked With
March 01, 2018
Dishonest ownership, beware Dishonest dealership owner. I call him Sneaky Pete. They damaged my car while in service and refused to pay for the damages. BEWARE, this guy is an ol Dishonest dealership owner. I call him Sneaky Pete. They damaged my car while in service and refused to pay for the damages. BEWARE, this guy is an old school SNEAKY car dealer who pretends to be concerned about the customer . Not the case. More
by holycross71
Employees Worked With
February 25, 2018
Good service Thanks Anna for the perfect service ever I had with my new INFINITI, friendly and professional to manage any case she keep the customer going very sa Thanks Anna for the perfect service ever I had with my new INFINITI, friendly and professional to manage any case she keep the customer going very satisfied with the service that they did , thanks and keep going as you doing, 😀😀😀😄👍 More
by Onosh
January 01, 2018
Fast service Great service department. Car needed an alignment after i bought it and everything was quick and hassle free thanks to my advisor Mike! Always gonna c Great service department. Car needed an alignment after i bought it and everything was quick and hassle free thanks to my advisor Mike! Always gonna come back More
by JGarcia
Employees Worked With
December 27, 2017
service is always good thanks anna for good service 10 stars... I will always bring my truck in for service, I love good service thanks for your honesty. honesty is the be thanks anna for good service 10 stars... I will always bring my truck in for service, I love good service thanks for your honesty. honesty is the best policy More
by leon
Employees Worked With
Anna Chmielewska
December 27, 2017
Car buying experience I communicated with Bill Mlarkey directly when buying a new car and my experience with him was exceptional. He was very pleasant and listened to any c I communicated with Bill Mlarkey directly when buying a new car and my experience with him was exceptional. He was very pleasant and listened to any concerns I had regarding my purchase. He made it a very exciting experience with no stress. The entire team at the Clarendon Hills location was wonderful and I am very thankful! More
by AMarie17
Employees Worked With
October 24, 2017
Rude Advisor What a day What a day? I left my home around 830 a.m. and after driving for about ten minutes my hood on my car popped open completely blocking my win What a day What a day? I left my home around 830 a.m. and after driving for about ten minutes my hood on my car popped open completely blocking my windshield. I immediately pull over and attempted to close the hood but I was unsuccessful. I believed the hood was closed but as I tried to reopen the hood from the car I couldn't. I then used my phone to make an appointment at Infiniti in Clarendon Hills since it was less than fifteen minutes away from my house and 7 minutes away from where I was currently parked. I arrive to the dealership and is greeted by an advisor, ANNA CHMIELEWSKA. Immediately, she walks up and looks at my tire and states, "Oh your tire is flat. Are you here for a tire?". I replied,"No I am coming in today to get my hood looked at. It doesn't seem to close". She immediately responds, "This will need a full repair and I would need a minimum of a hour to get it looked at. I'm not even sure we have the parts to fix this. Your car is very old". As the conversation continued, she continued to be rude to me, insulting me and my car. I was already an hour late for work and not mention drenched in water from trying to fix my hood myself. I was livid and just left feel very uneasy and hated the way I was treated especially at a dealership such as this one. I have always taken my car to Berman's in Chicago or Infiniti of Naperville because I appreciate the great customer service they give. I'm not sure if this lady was being racist or just completely rude but I will never patronize this facility again. More
by Dpierce
Employees Worked With
Anna Chmielewska
