INFINITI of Cincinnati - Service Center

Great job, great customer service. Treat their customers very well. Was very pleased with everything , the gentleman that came to pick up our car and brought it back was an excellent r Treat their customers very well. Was very pleased with everything , the gentleman that came to pick up our car and brought it back was an excellent representative for the dealership. Overall very good experience More

Explained service and program. Very helpful answering all questions. Gave an accurate estimated wait time. Very pleased Very helpful answering all questions. Gave an accurate estimated wait time. Very pleased More

service was ok but we asked about the A/C not cooling. He could not even do a quick check and just said to schedule a new date for the service. WE are not sure if service is even needed and now we are i He could not even do a quick check and just said to schedule a new date for the service. WE are not sure if service is even needed and now we are inconvenienced to check on something that could have been confirmed at this visit. It could be just a simple button or setting that we missed More

My car went in on Friday, not seen till Tuesday. The problem was not diagnosed. When I took the car back to our tire company they needed a tire key. The dealer was difficult. The Dayton dealer was a The problem was not diagnosed. When I took the car back to our tire company they needed a tire key. The dealer was difficult. The Dayton dealer was able to easily help. We will go there when needed from now on. More

I liken scheduling on line to pick best time for me. Evan explained the cost upfront with me. A concern in the past. Evan explained the cost upfront with me. A concern in the past. More

The service department is efficient, does great work and is excellent at communicating whether it’s a phone call, text or email! is excellent at communicating whether it’s a phone call, text or email! More

Evan has excellent customer service! He explained everything to me and gave me the maintenance book so I can see what my next service will be. He explained everything to me and gave me the maintenance book so I can see what my next service will be. More

Very obvious on the cutbacks with Infiniti. No car wash available, only water & coffee offered in waiting area No car wash available, only water & coffee offered in waiting area More

As usual they were quick to pick up my car and leave a loaner. A great job for a reasonable price. loaner. A great job for a reasonable price. More

The last few appointments have been extremely frustrating. We have had continued issues finishing on time. We will continue to service our car there but please recognize we bought a brand new car frustrating. We have had continued issues finishing on time. We will continue to service our car there but please recognize we bought a brand new car recently and did not consider Infinity due to the lack of quality service we have continually received over the years. More