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INFINITI of Cincinnati - Service Center

Cincinnati, OH

4.8
234 Reviews
Call Service Center (513) 583-1200

234 Reviews of INFINITI of Cincinnati - Service Center

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March 24, 2023

Excellent Customer Service especially with the valet: and working with Greg in the Service Department. Greg is very professional and knowledgeable. It makes servicing your car very easy. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2023 -

INFINITI of Cincinnati responded

Great to read, Jim!!! Thank you for the 5-Stars and the review!!! WE truly appreciate YOU!!!

Mar 26, 2023 -

Jim responded

Thank you, Infinity team, for your Great Customer Service continue to do the great work you are doing.

March 20, 2023

Excellent as always. They do a great job. a a a a a a a a a More

by ELINGG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2023 -

INFINITI of Cincinnati responded

Truly appreciate the review and YOU!!! Thank you!!!

Mar 22, 2023 -

INFINITI of Cincinnati responded

Truly appreciate the review and YOU!!! Thank you!!!

March 18, 2023

why - i don't think anyone cares anymore about customer service. Service depart doesn't even answer the phone when calling. More

by RPWUNLMTD
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
DAN MURPHY
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2023 -

INFINITI of Cincinnati responded

We are extremely sorry we gave you this experience. While it doesn't excuse our performance, we are dealing with some staffing issues at the moment and hope to have that corrected in the near future. Communication is the key to any relationship and clearly we have failed you. Since we cannot confirm who you are via this review, would you mind calling 513-583-1200 and ask for Vince or Darrin? Thank you

March 15, 2023

Greg is the man very professional and knows his JOB. I did informed Greg I’ll be back for new tires and get my rims painted back to the original color. See you all in 5 weeks! Thanks again my MAN Gre More

by ALONZOGARY71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg The MAN
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Mar 25, 2023 -

INFINITI of Cincinnati responded

Thank you again for the 5-Stars and reviews!!!! We appreciate you!

February 20, 2023

Everyone I have dealt with at the dealership has been top notch; they all seem to be quite competent. More

by MarvinGood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Wind
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Feb 22, 2023 -

INFINITI of Cincinnati responded

Thank you for your kinds words and 4-Stars! We appreciate you Marvin!!!

December 30, 2022

They are always prompt with service and fair with cost. Quality of work is always excellent. More

by Lpkrantz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
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Jan 03, 2023 -

INFINITI of Cincinnati responded

Cannot thank you enough for the 5-Stars and the kind words!!! We truly appreciate you!!!

October 12, 2022

They are always friendly and know what they are telling g me about my vehicle. More

by dballbach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Qx 60
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Nov 04, 2022 -

INFINITI of Cincinnati responded

Thank you for the kind words and the 5-stars! We truly appreciate you!!!

June 15, 2022

Every time I have been they have treated me great. Love the brand, the dealership and the people! Thank you! More

by piechowski71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darrin,Dan, Matt and Kyle
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Jun 17, 2022 -

INFINITI of Cincinnati responded

Thanks Bob!!! Always appreciate your kind words and support!

November 09, 2021

They were very kind they did a good job of fixing may car I am happy with that More

by Clyola Dix
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Church Smith
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Nov 09, 2021 -

Clyola Dix responded

Bunnydix10@icloud.com

Nov 09, 2021 -

INFINITI of Cincinnati responded

Thank you for the great review and for sharing your experience! We truly appreciate you Clyola!!!

Nov 09, 2021 -

Clyola Dix responded

bunnydix10@icloud.com

August 20, 2021

Excellent service & all work is completed properly. Excellent service & all work is completed properly. Staff is courteous & reliable. All work is completed on time. They pick up & deliver my car clean More

by fmfasman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All by phone
Report | Print
Aug 21, 2021 -

INFINITI of Cincinnati responded

Truly appreciate you, the kind words and the 5-Stars!!! THANK YOU!!!

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