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INFINITI of Cincinnati - Service Center

Cincinnati, OH

4.8
234 Reviews

234 Reviews of INFINITI of Cincinnati - Service Center

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June 15, 2023

Please bring refreshments back to waiting area. Needed bottled water , on the go! SNACKS SNACKS SNACKS ! More

by OGRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray, driver returned car to me. 5 star, VINCE WEST
Jun 23, 2023 -

INFINITI of Cincinnati responded

Thank you so much for the 5-Stars and review!!! WE truly appreciate YOU!!! And yes, we agree. We are working on bringing those items back.

June 15, 2023

I was pleased with the service and the fact that I was able to get a car for the duration of service. More

by NANCYJMETZNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DEREK OGLETREE
5.0
This rating includes all reviews, with more weight given to recent reviews.
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : VINCE WEST, RYAN THOMPSON
Jun 23, 2023 -

INFINITI of Cincinnati responded

WE truly appreciate YOU Nancy!!! Thank you for the 5-Stars and review!!!

June 11, 2023

They take good care of their Infiniti owners. Great service. Very friendly staff and extra clean and comfortable waiting area. More

by DCRVEASTLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob McCord
Jun 12, 2023 -

INFINITI of Cincinnati responded

WE truly appreciate YOU!!! Thank you for sharing and for the 5-Stars!!!

June 10, 2023

I brought my car in because one of my tires kept reading low tire pressure after filling it several times. The original young service advisor was ready to let me go home after saying no leak was found. Afte More

by CMREIDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob McCord
Jun 12, 2023 -

INFINITI of Cincinnati responded

We are sorry for your experience but very happy we were able to find the leak. They are not always as easy to find as you would think. WE truly appreciate YOU and promise to do better.

June 05, 2023

I stopped in with no appointment for an oil change and also inquired about a strange sound my car was making. Everything was completed quickly and I was able to make another appointment for the issue wit More

by LEIGHANNSIDDALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2023 -

INFINITI of Cincinnati responded

Great to read and thank you for sharing!!! WE appreciate YOU and the 5-Stars!!!

May 22, 2023

I'm customer of this office and I'm very satisfied for the service that I alway receive. More

by GCAMACHOC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

INFINITI of Cincinnati responded

WE appreciate YOU!!! Thank you for the 5-Stars!!!

May 21, 2023

I like the dealership, been going there for years but noticed the repairs took longer than usual,(car was there all week), with no loaner car available and calls were not as expedient as I would have lik More

by JRIVERS29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

INFINITI of Cincinnati responded

Thank you for the 4-stars!!! WE truly appreciate the continued support over the years and truly apologize that we let you down in any way. Your review has been received.

May 19, 2023

I was very pleased with the dealerships willingness to help repair my tire. I bought my car 12 years ago from the dealership and have serviced it at Infiniti of Cincinnati since. This time I got a shutt More

by KARHIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2023 -

INFINITI of Cincinnati responded

Great to read and cannot thank you enough for sharing!!! WE appreciate YOU!!!

May 17, 2023

Waited 3 hrs for oil change and battery change. Guy I worked with could not seem to answer many questions with confidence. More

by IDOKTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
May 19, 2023 -

INFINITI of Cincinnati responded

Thank you for sharing your experience. We are sorry that we let you down. We are continuously trying to improve and clearly failed with you. Since there is not a name attached to the review, would you mind calling 513-583-1200 and ask to speak with Dan Murphy the Service Manager?

May 12, 2023

I always receive great service. Car comes back clean as well. The only downside is time to get in More

by R.FERLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2023 -

INFINITI of Cincinnati responded

Thank you for the 5-Stars!!! WE appreciate YOU!!! Time is a struggle for us all in this industry and will keep trying to be and do better.

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