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INFINITI of Cincinnati - Service Center

Cincinnati, OH

4.8
236 Reviews
Call Service Center (513) 583-1200

236 Reviews of INFINITI of Cincinnati - Service Center

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July 16, 2023

Service at Infiniti is always top notch. Waiting room is pleasant and everyone is very friendly. More

by WHITSON100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2023 -

INFINITI of Cincinnati responded

Thank you so much for the kind words!!! WE truly appreciate YOU!!!

July 16, 2023

Great service and job completed quickly with quality. Service team was very friendly and kept me informed of status of work being done. More

by IAM4UOFK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2023 -

INFINITI of Cincinnati responded

WE truly appreciate YOU and the 5-Stars!!!! Thank you for sharing!!!

July 12, 2023

Customer focused approach. Clear commutations. No questions or concerns are ignored. I have purchased two new vehicles from Infiniti of Cincinnati in the past 3 years. The More

by BHUTCHING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrin Penrod
5.0
This rating includes all reviews, with more weight given to recent reviews.
SHAWN OLSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2023 -

INFINITI of Cincinnati responded

It will always be our pleasure!!! Truly appreciate you! Thank you so much for the continued support!!!

July 10, 2023

I do not need to add any other comments. .... I really shouldn't have to articulate my experience in words since you provided all the questions in your rating..... More

by DENNYY452
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2023 -

INFINITI of Cincinnati responded

Thank you for the 5-Stars Denny!!!! WE appreciate YOU!!!

July 05, 2023

Jacob was very good and stayed in contact very well. He is an excellent employee. More

by KBEAR46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob-in service dept
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Jul 06, 2023 -

INFINITI of Cincinnati responded

Great to read!!! Thank you so much for the kind words and 5-Stars!!! WE appreciate YOU!!!

July 02, 2023

Dan The service manager has been very informative, professional and awesome and I enjoy doing business with professionals like Him, thank you! More

by DANIELSPW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2023 -

INFINITI of Cincinnati responded

Great to read and thank you for sharing!!! WE appreciate YOU!!!

July 01, 2023

Always polite and informative of what my car needs. Also the car wash is a plus!!! More

by GMABELINDA63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2023 -

INFINITI of Cincinnati responded

Thank you for the review and 4-Stars!!! WE appreciate YOU!!!!

June 25, 2023

Thank you for the loaner. Makes service so easy. I will be back to get service More

by CPMERSE
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 26, 2023 -

INFINITI of Cincinnati responded

Thank you for sharing and for the 5-Stars!!! So happy you can take advantage of the service loaner program we offer. WE appreciate YOU!!!

June 24, 2023

Infiniti of Cincinnati was great to work with to purchase a vehicle for my wife. More

by GLENN SCHNEIDER
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
DEREK OGLETREE
5.0
This rating includes all reviews, with more weight given to recent reviews.
SHAWN OLSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2023 -

INFINITI of Cincinnati responded

Thanks for sharing and for the kind words, Glenn!!! WE appreciate YOU!!!

June 22, 2023

Total of 9 months in shop $6,000 in repairs and vehicle not operable. Dealer requesting additional $8,000 for repairs WITHOUT guarantee it will fix the problem. Infiniti dealer trying to fix an infiniti? More

by AA827
Service Price Transparency
Recommend Dealer
No
Employees Worked With
DAN MURPHY
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2023 -

INFINITI of Cincinnati responded

So lets jump right in, we received your car on 03/29/23. It is 06/23/23. NOT 9 months in the shop. Yes, you had work done at another INFINITI dealer in the area, but that is not on us. In fact, you should have probably gone back to other dealership to address any concerns you had. We provided a full quote on 04/05/23 after we had contacted your Warranty Company to get approval only to find out your policy was cancelled September 2022. After 12 days without a response, we reached back out. You advised your Warranty was not supposed to have been cancelled and you would take care of. On 04/26/23 we reached back out to you for update and you advised you would have an answer the next day and thanked us for our patience. On 05/12/23. we reached back out again looking for an update. NOTHING On 05/22, we reached out again advising we have had your QX56 for 53 days and need authorization to move forward or the car would have to be picked up. You responded you will need a few more days. This can go on, but I think we are getting the point. Needless to say this continued until the car was repo'ed by the bank who happened to be looking for it for a while. You may have had an issue with the other dealer. You may have some issues going on personally, but we do not deserve a bad review because of these "unsaid" issues we had nothing to do with. Truly wish all the best and hope things turn around.

Jun 23, 2023 -

AA827 responded

The car was repoed because I am not willing to put $30K in repairs from your shop for a vehicle that has a $15K value with No gurantee the problem would be fixed as i have in writing for your dealership. I have 6 vehicles and none of those are repoed. Honestly your response shows what type of dealer you are. Never admitting fault and you still have no idea how to fix the vehicle. Your customer service sends customers threatening messages to pay $1,000 in diagnostic charges or your car will be considered “abandoned” then you say you can only put $150 of the diagnostic towards an “uncertain repair” yes i told the dealership to repo the vehicle because im not an idiot to keep dumping money into a car you guys have no idea how to fix. I also brought my infiniti M class there when i owned it a few years ago and its the same story as this vehicle. Your dealership preys on people with diagnostic fees without ever really knowing how to fix the problem. That deserves a review, stating my car was repo to try and take the spotlight off you honestly shows everyone your true colors. Nothing further needs to be said.

Jun 23, 2023 -

INFINITI of Cincinnati responded

After reviewing this further and reaching out the other dealership, we find out you did not spend 1 penny for any of the repairs performed by INFINITI. They were covered by the non INFINITI dealership that sold you the car originally to try and fix the aftermarket problems you were having. So on top of the incorrect time frames, you also have not had one expense out of your pocket.

Jun 23, 2023 -

AA827 responded

So upon further review you found out that a dealership paid for repairs for a vehicle that is still not fixed but because I didn’t pay for the repairs out of my pocket that makes everything okay? You just keep making the dealership look worse and worse. Thank you for verifying my issues with your dealership. I am not looking to argue through reviews it is very unprofessional but I know what you are doing you are just trying to send responses in hopes I dont respond so you can get the review removed. I would not expect anything less based on your dealerships past dealings. I will be responding to every message on here. Please stop trying to degrade me publicly to hide the issues of your own dealer, you aren’t hurting my feelings you are just putting on a portrayal of the customer service I have encountered. I am glad all “potential” future customers see how your dealership is behaving.

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