INFINITI of Cincinnati - Service Center

Greg was very courteous. Returned calls and explained everything that needed to be done.Loaner was clean. Returned calls and explained everything that needed to be done.Loaner was clean. More

Was able to get service when I needed it & the wait time was quick & efficient was quick & efficient More

Fast & friendly by all. Helpful with giving advice on tire pressure. No trying to sell me on anything my suv didn’t need Helpful with giving advice on tire pressure. No trying to sell me on anything my suv didn’t need More

Dan Murphy takes really good care of me! !! Always takes my calls or calls me back in a timely manner!! !! Always takes my calls or calls me back in a timely manner!! More

Loved the service greeting and the valet driver , I was expecting to have my car washed while I was but it did not get washed. Also got done reason my console up front was plundered through and very obviou expecting to have my car washed while I was but it did not get washed. Also got done reason my console up front was plundered through and very obvious it was done you could not close it there would be no reason to go through that for an oil change or anything done on the car More

I asked that the service department ENSURE that the lugnuts were FULLY intact before I drove away from the lot. I am FOREVER scarred from the experience of having them NOT fully screwed by in/on, by th lugnuts were FULLY intact before I drove away from the lot. I am FOREVER scarred from the experience of having them NOT fully screwed by in/on, by this dealership, earlier this year. I am sure that my insistence on having the lugnuts checked/rechecked will eventually wax old with the employees at this dealership, but I take my and my family's safety seriously and will continue on this path. The young man who checked me in and was my POC for the entire appointment was EXTREMELY patient, kind, and accommodating. I appreciate his candor during our encounter. I only wish that I could remember his name. He is the ONLY one with whom I had contact, other than the cashier and I don't believe either of their names is listed below. Because I did NOT work with any of the others listed below, and there wasn't an option to reflect N/A, I rated them all as 1-star employees. More

As always. ..they are perfect. Dan takes care of his customers like always...And the service was exactly what they said it would be...like usual ..they are perfect. Dan takes care of his customers like always...And the service was exactly what they said it would be...like usual More

normally very good, but recent experience not up to usual standards due to serious lack of communication on the part of the service consulatant... standards due to serious lack of communication on the part of the service consulatant... More

Outstanding customer service from Greg Wind and oil change/tire rotation completed in timely and quality manner. Greg was courteous, knowledgeable, and customer-focused. I have been a customer of Inf change/tire rotation completed in timely and quality manner. Greg was courteous, knowledgeable, and customer-focused. I have been a customer of Infiniti of Cincinnati for over 17 years because of your quality products and excellent customer service. More

Great took care of my car as always. Service was great and got car done in a timely fashion. Service was great and got car done in a timely fashion. More