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INFINITI of Cincinnati - Service Center

Cincinnati, OH

4.8
222 Reviews

222 Reviews of INFINITI of Cincinnati - Service Center

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February 24, 2024

My experience was great from the time Inpulled into the service bay to the time I left. Very helpful and polite staff! More

by BARB.LAMPING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

INFINITI of Cincinnati responded

Great to read Barb!!! We truly appreciate the review, 5-Stars and most importantly, YOU!!!

February 16, 2024

Great customer service. Everyone was really nice. Everyone was very professional. I was checked on and keep updated about my car. The check out process was great. The young More

by MARY.MILLER82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beccie
Feb 17, 2024 -

INFINITI of Cincinnati responded

Cannot thank you enough for the kind words and 5-Stars, Mary!!! WE truly appreciate YOU and back at ya!!!

February 15, 2024

I was in for an oil change on an SUV I bought from this dealership, which was also a great experience. They took my car on time and turned it quickly. The huge bonus was getting back a cleaned and vacuum More

by KIMTURNER913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

INFINITI of Cincinnati responded

WE truly appreciate YOU, the 5-Stars and the kind words x 2, Kim!!! Thank you!!!

February 14, 2024

I had a later oil change appointment, which worked out perfect for me. In and out with in a reasonable amount of time. Car was vacuumed and washed. More

by KMD91BA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Sherman
Feb 14, 2024 -

INFINITI of Cincinnati responded

Great to read! Thank you so much for sharing and for the 5-Stars!!! WE appreciate YOU!!!

February 10, 2024

They are always considerate knowledgable and prompt with service. I couldn’t be happier with my experience More

by KRSUIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

INFINITI of Cincinnati responded

Great to read! Thank you so much for sharing and for the 5-Stars!!! WE appreciate YOU!!!

February 09, 2024

Service was good. No complaints on new parts (brakes rotors and oil change) My husband was irritated that my rotors were rotated and they should not be rotated as they More

by SATTERTG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Sherman
Feb 09, 2024 -

INFINITI of Cincinnati responded

Well we are truly sorry we didn't meet your expectations this time. However, we do need to clarify somethings. Regarding the rotors , some can be turned and some cannot. Turning them extends their life and saves you some money. Infiniti rotors are much thicker and allow for the ability to turn where some manufacturers are so thin, they have to be replaced. As far as not washing your car that day...weather related. It was a low of 11 and high of 22 and we do not wash cars when it is that cold. You can damage paint, water will freeze in spots it shouldn't, so forth and so on.

February 05, 2024

Fast and friendly service. Greg addressed my issue and I got the car back in a couple days. More

by DONALD.GATLIFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

INFINITI of Cincinnati responded

Thank you sir! We appreciate the review, 5-Stars and most importantly, YOU!!!

February 05, 2024

Infiniti of Cincinnati is the best Thank You! For always going over and beyond expectations ! More

by DENNISW2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrin Penrod
5.0
This rating includes all reviews, with more weight given to recent reviews.
DEREK OGLETREE
5.0
This rating includes all reviews, with more weight given to recent reviews.
SHAWN OLSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RYAN THOMPSON
Feb 05, 2024 -

INFINITI of Cincinnati responded

Always our pleasure Dennis! WE appreciate YOU!!!

February 03, 2024

My experiences are always amazing and professional appreciate the whole entire infinity of cincinnati team!! Can't wait to buy my new truck!! More

by rog599
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

INFINITI of Cincinnati responded

Always our pleasure!!! WE appreciate you kind words, the 5-Stars and YOU!!!

February 01, 2024

Dealership is very professional. Always a pleasure to do business with. Very happy with my Q60 More

by JEFF.POPP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

INFINITI of Cincinnati responded

Cannot thank you enough for the kind words and all the support you have shown! WE truly appreciate YOU, Jeff!!!

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