Back

INFINITI of Cincinnati

Cincinnati, OH

4.8
318 Reviews

9857 Kings Auto Mall Rd

Cincinnati, OH

45249

Directions

By Type

318 Reviews of INFINITI of Cincinnati

April 10, 2023

Very responsive lease buy out - couldn't have been easier - service department very pleasant to deal with. More

by wmkflynn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DEREK OGLETREE
Apr 14, 2023 -

INFINITI of Cincinnati responded

Thank for sharing and for the 5-Stars!!! WE appreciate YOU!!!

April 08, 2023

I couldn't ask for a better experience. Word count word count word count word count. More

by jarren.barber
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JENN BAUMGARTNER
Apr 08, 2023 -

INFINITI of Cincinnati responded

Thank you Jarren!!! WE truly appreciate YOU and the great review!!!

April 03, 2023

This was by far the easiest and most pleasant car buying experience I’ve had. Ryan did a wonderful job working with me remotely so that everything would be ready for me to drive in and finish the purchase. More

by alwaysbreakingstuff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
VINCE WEST, DEREK OGLETREE, RYAN THOMPSON
Apr 03, 2023 -

INFINITI of Cincinnati responded

Cannot thank you enough for the kind words and the 5-Stars, Bryan!!! WE truly appreciate YOU!!! Wishing you all the best!!!

March 31, 2023

Dealership is very nice. Everyone is very knowledgeable and helpful. Service department is well qualified and trustworthy in making repairs. More

by CBISHOP10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
VINCE WEST, DEREK OGLETREE, SHAWN OLSON, DAN MURPHY, GREG WIND
Apr 01, 2023 -

INFINITI of Cincinnati responded

Cannot thank you enough for the kind words and the 5-Stars!!! WE truly appreciate YOU!!!

March 29, 2023

We had a great experience and an easy process . Shawn was helpful, professional and easy to work with . More

by leslieuc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DEREK OGLETREE, SHAWN OLSON
Mar 31, 2023 -

INFINITI of Cincinnati responded

Thank you for the 5-Stars and review!!! We truly appreciate you!!!

March 29, 2023

Very professional dealership. A smooth experience from start to finish. Buy with confidence at this dealer More

by DEANT1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
VINCE WEST, DEREK OGLETREE, RYAN THOMPSON
Mar 29, 2023 -

INFINITI of Cincinnati responded

Cannot thank you enough Dean! We truly appreciate the support and YOU!!!!

March 24, 2023

Excellent Customer Service especially with the valet: and working with Greg in the Service Department. Greg is very professional and knowledgeable. It makes servicing your car very easy. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
GREG WIND
Mar 25, 2023 -

INFINITI of Cincinnati responded

Great to read, Jim!!! Thank you for the 5-Stars and the review!!! WE truly appreciate YOU!!!

Mar 26, 2023 -

Jim responded

Thank you, Infinity team, for your Great Customer Service continue to do the great work you are doing.

March 22, 2023

Outstanding customer service. Very knowledgeable of their products. They spent a lot of time with us, especially going over all the features after we purchased the SUV. More

by terrystrautman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
VINCE WEST, DEREK OGLETREE, JENN BAUMGARTNER
Mar 22, 2023 -

INFINITI of Cincinnati responded

Thank you for the 5-Stars and the great review!!! Truly appreciate you Terry!!!

March 20, 2023

Excellent as always. They do a great job. a a a a a a a a a More

by ELINGG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY, GREG WIND
Mar 22, 2023 -

INFINITI of Cincinnati responded

Truly appreciate the review and YOU!!! Thank you!!!

Mar 22, 2023 -

INFINITI of Cincinnati responded

Truly appreciate the review and YOU!!! Thank you!!!

March 18, 2023

why - i don't think anyone cares anymore about customer service. Service depart doesn't even answer the phone when calling. More

by RPWUNLMTD
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
DAN MURPHY
Mar 18, 2023 -

INFINITI of Cincinnati responded

We are extremely sorry we gave you this experience. While it doesn't excuse our performance, we are dealing with some staffing issues at the moment and hope to have that corrected in the near future. Communication is the key to any relationship and clearly we have failed you. Since we cannot confirm who you are via this review, would you mind calling 513-583-1200 and ask for Vince or Darrin? Thank you