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INFINITI of Cincinnati

Cincinnati, OH

4.8
318 Reviews
Call Dealership (513) 583-1200
View Awards

9857 Kings Auto Mall Rd

Cincinnati, OH

45249

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318 Reviews of INFINITI of Cincinnati

April 26, 2023

Amazing experience to purchase my new QX80. Shawn was extremely knowledgeable and detailed oriented. He made my purchase very easy. I would recommend him and Infiniti of Cincinnati highly. Firs More

by meghanjohnsoncrna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
VINCE WEST, DEREK OGLETREE, SHAWN OLSON, DAN MURPHY
Report | Print
Apr 26, 2023 -

INFINITI of Cincinnati responded

We cannot thank you enough for the kind words and 5-Stars Meghan!!! WE truly appreciate YOU!!!

April 24, 2023

Ryan helped me tremendously with a sell from Ohio to Florida! Made it quick and easy. 10 of of 10! More

by joshuaavila1006
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
VINCE WEST, DEREK OGLETREE, RYAN THOMPSON
Report | Print
Apr 24, 2023 -

INFINITI of Cincinnati responded

Cannot thank you enough for sharing Joshua!!! WE truly appreciate YOU!!!

April 24, 2023

great job! everyone was great and Wonderfull service .VERY HELPFUL. VINCE JEN &JAKE.OUTSTANDING service. Infinity has a great vehicle and everyone treats you v More

by LOUUSMC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake, VINCE WEST, SHAWN OLSON, RYAN THOMPSON, JENN BAUMGARTNER
Report | Print
Apr 24, 2023 -

INFINITI of Cincinnati responded

Cannot thank you enough for sharing your total experience!!! WE appreciate YOU and the 5-Stars!!!

April 24, 2023

Jake was very helpful and followed up exactly as we had discussed the first time we visited the dealership. We appreciate his patience and follow up. More

by Mark C
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DEREK OGLETREE, JAKE NICHOLS
Report | Print
Apr 24, 2023 -

INFINITI of Cincinnati responded

Thank you for the great review, the 5-Stars and for your support Mark!!! WE appreciate YOU!!!

April 22, 2023

This was the easiest and most stress-free new car buying experience from start to finish. More

by FAITHSZAREK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DEREK OGLETREE, SHAWN OLSON
Report | Print
Apr 24, 2023 -

INFINITI of Cincinnati responded

So great to read Faith. Thank you for sharing and for the 5-Stars!!! WE appreciate YOU!!!

April 16, 2023

No response our questions and not enough People to handle customer. Used be very good service and organized More

by KANDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Apr 17, 2023 -

INFINITI of Cincinnati responded

We are truly sorry we did not meet or surpass your expectations. Two small favors to ask, first one being is this appears to be a review against our service department, however you selected Ryan Thompson as the person you worked with. He is our Internet Manager and does not work in that department. Would you mind removing his name attached to the review? Secondly, would you mind calling 513-583-1200 and ask for Darrin or Vince? The name for the author of the review does not allow us to investigate your situation. We promise to not take a ton of your time and this would allow us to learn what we did wrong and potentially make it right. We appreciate you none the less and hope we can talk soon.

April 14, 2023

The service department at this dealership is very professional and easy to work with. The pricing is very fair on basic maintenance items and they are efficient and get you checked in and out quickly More

by JKRIMMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY, GREG WIND
Report | Print
Apr 14, 2023 -

INFINITI of Cincinnati responded

Great to read!! Thank you for sharing and the 5-Stars!!! WE appreciate YOU!!!

April 12, 2023

Good job. Great service. Thanks for all of your help. Keep up the good work. More

by JAMESKFORTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY, GREG WIND
Report | Print
Apr 14, 2023 -

INFINITI of Cincinnati responded

Thank you for sharing James!!! WE truly appreciate YOU!!!

April 11, 2023

Needed several repairs to my car, and called to schedule service. The service department is awesome! Greg kept me informed every step of the way! I have my car back and it is running great! I wish they w More

by LISA.ACHGILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
GREG WIND
Report | Print
Apr 14, 2023 -

INFINITI of Cincinnati responded

Thank you for sharing and the 5-Stars!!! WE truly appreciate YOU, Lisa!!!

April 10, 2023

Excellent service and overall positive interactions with all members at the site. It is greatly appreciated! More

by BRYAN.WIRTHWINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY, GREG WIND
Report | Print
Apr 14, 2023 -

INFINITI of Cincinnati responded

WE truly appreciate YOU, Bryan!!! Thank you!!!

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