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INFINITI of Cincinnati

Cincinnati, OH

4.8
295 Reviews
INFINITI vehicles are luxury cars, which is why our dealership provides a luxury experience. Our extensive inventory includes new, used, and certified pre-owned INFINITI vehicles, so you can find the one that meets your needs. INFINITI vehicles have many luxury features, like leather seating, panoramic roofs, driver-assist tech, and more. A great way to get a look at our inventory before coming down to the dealership is by exploring our website. You can search through our inventory and filter your search by specific features, like engine, model, mileage for used vehicles, and more. If you see a vehicle you like, the vehicle page will tell you more about it. There are photos, specs, and you can even schedule a test drive right there on that page.
Contact Dealership

9857 Kings Auto Mall Rd

Cincinnati, OH

45249

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Showing 295 reviews

April 24, 2023

great job! everyone was great and Wonderfull service .VERY HELPFUL. VINCE JEN &JAKE.OUTSTANDING service. Infinity has a great vehicle and everyone treats you v More

by LOUUSMC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
SHAWN OLSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake, VINCE WEST, RYAN THOMPSON, JENN BAUMGARTNER
Apr 24, 2023 -

INFINITI of Cincinnati responded

Cannot thank you enough for sharing your total experience!!! WE appreciate YOU and the 5-Stars!!!

April 22, 2023

This was the easiest and most stress-free new car buying experience from start to finish. More

by FAITHSZAREK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DEREK OGLETREE
5.0
This rating includes all reviews, with more weight given to recent reviews.
SHAWN OLSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2023 -

INFINITI of Cincinnati responded

So great to read Faith. Thank you for sharing and for the 5-Stars!!! WE appreciate YOU!!!

April 16, 2023

No response our questions and not enough People to handle customer. Used be very good service and organized More

by KANDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 17, 2023 -

INFINITI of Cincinnati responded

We are truly sorry we did not meet or surpass your expectations. Two small favors to ask, first one being is this appears to be a review against our service department, however you selected Ryan Thompson as the person you worked with. He is our Internet Manager and does not work in that department. Would you mind removing his name attached to the review? Secondly, would you mind calling 513-583-1200 and ask for Darrin or Vince? The name for the author of the review does not allow us to investigate your situation. We promise to not take a ton of your time and this would allow us to learn what we did wrong and potentially make it right. We appreciate you none the less and hope we can talk soon.

April 13, 2023

The service department at this dealership is very professional and easy to work with. The pricing is very fair on basic maintenance items and they are efficient and get you checked in and out quickly More

by JKRIMMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2023 -

INFINITI of Cincinnati responded

Great to read!! Thank you for sharing and the 5-Stars!!! WE appreciate YOU!!!

April 12, 2023

Good job. Great service. Thanks for all of your help. Keep up the good work. More

by JAMESKFORTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2023 -

INFINITI of Cincinnati responded

Thank you for sharing James!!! WE truly appreciate YOU!!!

April 11, 2023

Needed several repairs to my car, and called to schedule service. The service department is awesome! Greg kept me informed every step of the way! I have my car back and it is running great! I wish they w More

by LISA.ACHGILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2023 -

INFINITI of Cincinnati responded

Thank you for sharing and the 5-Stars!!! WE truly appreciate YOU, Lisa!!!

April 10, 2023

Excellent service and overall positive interactions with all members at the site. It is greatly appreciated! More

by BRYAN.WIRTHWINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2023 -

INFINITI of Cincinnati responded

WE truly appreciate YOU, Bryan!!! Thank you!!!

April 10, 2023

Very responsive lease buy out - couldn't have been easier - service department very pleasant to deal with. More

by wmkflynn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DEREK OGLETREE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2023 -

INFINITI of Cincinnati responded

Thank for sharing and for the 5-Stars!!! WE appreciate YOU!!!

April 08, 2023

I couldn't ask for a better experience. Word count word count word count word count. More

by jarren.barber
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JENN BAUMGARTNER
Apr 08, 2023 -

INFINITI of Cincinnati responded

Thank you Jarren!!! WE truly appreciate YOU and the great review!!!

April 03, 2023

This was by far the easiest and most pleasant car buying experience I’ve had. Ryan did a wonderful job working with me remotely so that everything would be ready for me to drive in and finish the purchase. More

by alwaysbreakingstuff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DEREK OGLETREE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : VINCE WEST, RYAN THOMPSON
Apr 03, 2023 -

INFINITI of Cincinnati responded

Cannot thank you enough for the kind words and the 5-Stars, Bryan!!! WE truly appreciate YOU!!! Wishing you all the best!!!

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