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INFINITI of Cincinnati

Cincinnati, OH

4.8
281 Reviews
INFINITI vehicles are luxury cars, which is why our dealership provides a luxury experience. Our extensive inventory includes new, used, and certified pre-owned INFINITI vehicles, so you can find the one that meets your needs. INFINITI vehicles have many luxury features, like leather seating, panoramic roofs, driver-assist tech, and more. A great way to get a look at our inventory before coming down to the dealership is by exploring our website. You can search through our inventory and filter your search by specific features, like engine, model, mileage for used vehicles, and more. If you see a vehicle you like, the vehicle page will tell you more about it. There are photos, specs, and you can even schedule a test drive right there on that page.
Contact Dealership

9857 Kings Auto Mall Rd

Cincinnati, OH

45249

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Showing 281 reviews

March 21, 2023

Outstanding customer service. Very knowledgeable of their products. They spent a lot of time with us, especially going over all the features after we purchased the SUV. More

by terrystrautman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DEREK OGLETREE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : VINCE WEST, JENN BAUMGARTNER
Mar 22, 2023 -

INFINITI of Cincinnati responded

Thank you for the 5-Stars and the great review!!! Truly appreciate you Terry!!!

March 20, 2023

Excellent as always. They do a great job. a a a a a a a a a More

by ELINGG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

INFINITI of Cincinnati responded

Truly appreciate the review and YOU!!! Thank you!!!

Mar 22, 2023 -

INFINITI of Cincinnati responded

Truly appreciate the review and YOU!!! Thank you!!!

March 18, 2023

why - i don't think anyone cares anymore about customer service. Service depart doesn't even answer the phone when calling. More

by RPWUNLMTD
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
DAN MURPHY
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2023 -

INFINITI of Cincinnati responded

We are extremely sorry we gave you this experience. While it doesn't excuse our performance, we are dealing with some staffing issues at the moment and hope to have that corrected in the near future. Communication is the key to any relationship and clearly we have failed you. Since we cannot confirm who you are via this review, would you mind calling 513-583-1200 and ask for Vince or Darrin? Thank you

March 15, 2023

Greg is the man very professional and knows his JOB. I did informed Greg I’ll be back for new tires and get my rims painted back to the original color. See you all in 5 weeks! Thanks again my MAN Gre More

by ALONZOGARY71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg The MAN
Mar 25, 2023 -

INFINITI of Cincinnati responded

Thank you again for the 5-Stars and reviews!!!! We appreciate you!

March 15, 2023

Sales person was great. Was a very very easy process and I drove from Columbus to buy the car. More

by britseth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer
Mar 27, 2023 -

INFINITI of Cincinnati responded

Thank you for the kind words and the 5-Stars!!! We truly appreciate you!!!

March 14, 2023

Ryan did a great job! He was very patient as I waivered on which car to purchase. He was quick to return my calls and texts. At no point was there any pressure. He was More

by John H.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales Associate was Ryan Thompson and Finance Manager was Derek Ogletree.
Mar 26, 2023 -

INFINITI of Cincinnati responded

Cannot thank you enough for this review John!!! We truly appreciate the 5-Stars and most importantly...YOU!!!

February 23, 2023

Derek was very professional, friendly and easy to do business with. I was in and out of the dealership in a little over one hour. More

by DougB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan, Derek
Feb 26, 2023 -

INFINITI of Cincinnati responded

Cannot thank you enough for the review and 5-Stars Doug!!! Truly appreciate you!!!

February 20, 2023

Everyone I have dealt with at the dealership has been top notch; they all seem to be quite competent. More

by MarvinGood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Wind
Feb 22, 2023 -

INFINITI of Cincinnati responded

Thank you for your kinds words and 4-Stars! We appreciate you Marvin!!!

December 30, 2022

They are always prompt with service and fair with cost. Quality of work is always excellent. More

by Lpkrantz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
Jan 03, 2023 -

INFINITI of Cincinnati responded

Cannot thank you enough for the 5-Stars and the kind words!!! We truly appreciate you!!!

November 04, 2022

Clean, friendly and knowledgeable environment who provides excellent service to my vehicle in a timely manner More

by nischicole
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
Nov 07, 2022 -

INFINITI of Cincinnati responded

Thank you for the 5-Stars and kind words! We appreciate you!!!