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INFINITI of Cincinnati

Cincinnati, OH

Overview
Employees
Reviews
Vehicles
4.8
295 Reviews
INFINITI vehicles are luxury cars, which is why our dealership provides a luxury experience. Our extensive inventory includes new, used, and certified pre-owned INFINITI vehicles, so you can find the one that meets your needs. INFINITI vehicles have many luxury features, like leather seating, panoramic roofs, driver-assist tech, and more. A great way to get a look at our inventory before coming down to the dealership is by exploring our website. You can search through our inventory and filter your search by specific features, like engine, model, mileage for used vehicles, and more. If you see a vehicle you like, the vehicle page will tell you more about it. There are photos, specs, and you can even schedule a test drive right there on that page.
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9857 Kings Auto Mall Rd

Cincinnati, OH

45249

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Showing 295 reviews

June 11, 2023

They take good care of their Infiniti owners. Great service. Very friendly staff and extra clean and comfortable waiting area. More

by DCRVEASTLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob McCord
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Jun 12, 2023 -

INFINITI of Cincinnati responded

WE truly appreciate YOU!!! Thank you for sharing and for the 5-Stars!!!

June 10, 2023

I brought my car in because one of my tires kept reading low tire pressure after filling it several times. The original young service advisor was ready to let me go home after saying no leak was found. Afte More

by CMREIDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob McCord
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Jun 12, 2023 -

INFINITI of Cincinnati responded

We are sorry for your experience but very happy we were able to find the leak. They are not always as easy to find as you would think. WE truly appreciate YOU and promise to do better.

June 06, 2023

Absolute worst car buying experience I’ve ever had after buying 12 cars the past 3 years. Derek is possibly the most unprofessional condescending person I think I’ve ever had talk to me, and keep in mind I More

by Matthew Thompson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
DEREK OGLETREE
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : VINCE WEST, JAKE NICHOLS
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Jun 06, 2023 -

INFINITI of Cincinnati responded

First and foremost thank you for your service. Regardless of this review; we truly do appreciate you as well. With that said, this is sad to read. NOT because it reflects badly on us but that you would take it to this extreme all because you didn't get the answer you wanted. The only reason Derek is being called unprofessional is because you are not receiving the answers you want to hear and that sir is shameful. Derek is a very respected individual in this business and truly does care about all of our/his customers. You can call as much as you like, you can ask as many questions as you like, but because you didn't get the answer you want, is no reason to drag him personally through the mud of your own creation. This review and your information is being passed along to the GM. Whom for the record is not best friends with Derek and is a free-thinking professional individual that may not give you the answer you want to hear either.

Jun 06, 2023 -

Matthew Thompson responded

This is not a review because I “didn’t get the answer I wanted.” This is a review because of the unprofessional remarks and tone that I received from Derek. For you to say this is “my own creation” is honestly humorous to me seeming I have on record with text me asking several times if it was ok that I registered it in that state. I genuinely am surprised you couldn’t hear Derek nearly screaming on his phone to me after I asked why he was being ugly with me “why am I being ugly with you? I don’t know, maybe because you think im not competent enough to do my job that’s why.” As he repeatedly talked over me again and again. I also do enjoy in your response you acting as if I am spam calling the dealership. I’ve texted Jake once or twice to get a response of the situation, and every time that a call has occurred besides once, it was coming from Derek, not me. You can lie about the situation all you’d like, however, there’s a lot of proof that I have in my favor. Also I’d love it to be known that you didn’t disclose anywhere the vehicle had been in an accident, not once was I told when purchasing the vehicle that it had an accident. It’s also nice seeing the water damage on the passenger seat indicating flood damage. I fully am aware of what buying a car “as is” means, however what I don’t understand is how you can sit here and still continue to act as if you’re in the right and blatantly lie. Derek is not being “dragged through the mud” I’m simply letting the public know how unprofessional it is to berate someone for several minutes, just because they got their feelings a little hurt for not having enough common sense to use a universal system to implement loan information, and had to have a loan officer answer the same question about 10 times.

Jun 07, 2023 -

INFINITI of Cincinnati responded

At this point, there is not much else to say. We VEHEMENTLY deny everything in this review. We would never jeopardize our 30 years of service with this kind of behavior. If any customer questions or needs further information, please reach out to us directly and will be more than happy to share the details. With everything said, we still wish you all the best and thank you.

Jun 07, 2023 -

Matthew Thompson responded

You can vehemently deny whatever you’d like, however now you’re just blatantly lying by saying that. I have recorded proof of Derek berating me and saying exactly what he’s quoted in my review saying. I have message proof of your dealership not having a problem with me titling in that state. Legality wise you not showing me that it had an accident, and never saying it would simply be here say. With the flood damage that’s most likely there you could legality wise claim you had no knowledge of it, but as such a prestigious dealership that claims to have such amazing cars and inspection processes, you think you’d pick up on something pretty obvious… right? If anyone has any questions about the proof and of them blatantly lying, please, contact the dealership so they can confirm the lie. Then please contact me mt71901@yahoo.com so I can show you that they’re lying with proof, thanks!

June 05, 2023

I stopped in with no appointment for an oil change and also inquired about a strange sound my car was making. Everything was completed quickly and I was able to make another appointment for the issue wit More

by LEIGHANNSIDDALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2023 -

INFINITI of Cincinnati responded

Great to read and thank you for sharing!!! WE appreciate YOU and the 5-Stars!!!

May 22, 2023

I'm customer of this office and I'm very satisfied for the service that I alway receive. More

by GCAMACHOC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2023 -

INFINITI of Cincinnati responded

WE appreciate YOU!!! Thank you for the 5-Stars!!!

May 21, 2023

I like the dealership, been going there for years but noticed the repairs took longer than usual,(car was there all week), with no loaner car available and calls were not as expedient as I would have lik More

by JRIVERS29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2023 -

INFINITI of Cincinnati responded

Thank you for the 4-stars!!! WE truly appreciate the continued support over the years and truly apologize that we let you down in any way. Your review has been received.

May 21, 2023

This was an amazing car buying experience. Love my car! Ryan was very helpful and responsive. He helped explain each step of the process and truly made this a great customer service experience More

by RoyalMom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin, VINCE WEST, RYAN THOMPSON
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May 23, 2023 -

INFINITI of Cincinnati responded

WE truly appreciate the kind words, the 5-stars, your support and most importantly...YOU! Thank YOU!!!

May 19, 2023

I was very pleased with the dealerships willingness to help repair my tire. I bought my car 12 years ago from the dealership and have serviced it at Infiniti of Cincinnati since. This time I got a shutt More

by KARHIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2023 -

INFINITI of Cincinnati responded

Great to read and cannot thank you enough for sharing!!! WE appreciate YOU!!!

May 18, 2023

Excellent buying experience. Highly recommend! My salesperson, Ryan ,was very helpful and conscientious. My first Infiniti and loving it! More

by tugrulss
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
RYAN THOMPSON
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May 19, 2023 -

INFINITI of Cincinnati responded

Truly appreciate the support and you, Sureyya!!! Thank you for the kind words and 5-Stars!!!

May 17, 2023

Waited 3 hrs for oil change and battery change. Guy I worked with could not seem to answer many questions with confidence. More

by IDOKTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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May 19, 2023 -

INFINITI of Cincinnati responded

Thank you for sharing your experience. We are sorry that we let you down. We are continuously trying to improve and clearly failed with you. Since there is not a name attached to the review, would you mind calling 513-583-1200 and ask to speak with Dan Murphy the Service Manager?

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