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INFINITI of Cincinnati

Cincinnati, OH

4.8
281 Reviews
INFINITI vehicles are luxury cars, which is why our dealership provides a luxury experience. Our extensive inventory includes new, used, and certified pre-owned INFINITI vehicles, so you can find the one that meets your needs. INFINITI vehicles have many luxury features, like leather seating, panoramic roofs, driver-assist tech, and more. A great way to get a look at our inventory before coming down to the dealership is by exploring our website. You can search through our inventory and filter your search by specific features, like engine, model, mileage for used vehicles, and more. If you see a vehicle you like, the vehicle page will tell you more about it. There are photos, specs, and you can even schedule a test drive right there on that page.
Contact Dealership

9857 Kings Auto Mall Rd

Cincinnati, OH

45249

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Showing 281 reviews

May 08, 2023

Fast. Efficient Great waiting area with good coffee. When they didn’t have the available personnel to do everything on a Saturday, they scheduled another More

by JRISSOVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023 -

INFINITI of Cincinnati responded

Thank you for the 5-Stars and kind words!!! WE appreciate YOU, Janalee!!!

May 05, 2023

Ryan Thompson was great to work with; no pressure, very knowledgeable, and excellent follow through. . After the sale, he has contacted me to see if I had any questions. Would absolutely look to Ryan if we More

by jimfriend54
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DEREK OGLETREE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RYAN THOMPSON
May 06, 2023 -

INFINITI of Cincinnati responded

Cannot thank you enough Jim!!! Ryan enjoyed working with you as well!! WE appreciate YOU!!!

May 03, 2023

Always a great experience. Thanks for all your help all the time with the quick service More

by DENNISW2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2023 -

INFINITI of Cincinnati responded

Thank you for the 5-Stars and review Dennis!!! WE appreciate YOU!!!

April 26, 2023

Amazing experience to purchase my new QX80. Shawn was extremely knowledgeable and detailed oriented. He made my purchase very easy. I would recommend him and Infiniti of Cincinnati highly. Firs More

by meghanjohnsoncrna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DEREK OGLETREE
5.0
This rating includes all reviews, with more weight given to recent reviews.
SHAWN OLSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : VINCE WEST
Apr 26, 2023 -

INFINITI of Cincinnati responded

We cannot thank you enough for the kind words and 5-Stars Meghan!!! WE truly appreciate YOU!!!

April 24, 2023

Jake was very helpful and followed up exactly as we had discussed the first time we visited the dealership. We appreciate his patience and follow up. More

by Mark C
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DEREK OGLETREE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JAKE NICHOLS
Apr 24, 2023 -

INFINITI of Cincinnati responded

Thank you for the great review, the 5-Stars and for your support Mark!!! WE appreciate YOU!!!

April 24, 2023

great job! everyone was great and Wonderfull service .VERY HELPFUL. VINCE JEN &JAKE.OUTSTANDING service. Infinity has a great vehicle and everyone treats you v More

by LOUUSMC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
SHAWN OLSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake, VINCE WEST, RYAN THOMPSON, JENN BAUMGARTNER
Apr 24, 2023 -

INFINITI of Cincinnati responded

Cannot thank you enough for sharing your total experience!!! WE appreciate YOU and the 5-Stars!!!

April 24, 2023

Ryan helped me tremendously with a sell from Ohio to Florida! Made it quick and easy. 10 of of 10! More

by joshuaavila1006
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DEREK OGLETREE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : VINCE WEST, RYAN THOMPSON
Apr 24, 2023 -

INFINITI of Cincinnati responded

Cannot thank you enough for sharing Joshua!!! WE truly appreciate YOU!!!

April 22, 2023

This was the easiest and most stress-free new car buying experience from start to finish. More

by FAITHSZAREK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DEREK OGLETREE
5.0
This rating includes all reviews, with more weight given to recent reviews.
SHAWN OLSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2023 -

INFINITI of Cincinnati responded

So great to read Faith. Thank you for sharing and for the 5-Stars!!! WE appreciate YOU!!!

April 16, 2023

No response our questions and not enough People to handle customer. Used be very good service and organized More

by KANDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 17, 2023 -

INFINITI of Cincinnati responded

We are truly sorry we did not meet or surpass your expectations. Two small favors to ask, first one being is this appears to be a review against our service department, however you selected Ryan Thompson as the person you worked with. He is our Internet Manager and does not work in that department. Would you mind removing his name attached to the review? Secondly, would you mind calling 513-583-1200 and ask for Darrin or Vince? The name for the author of the review does not allow us to investigate your situation. We promise to not take a ton of your time and this would allow us to learn what we did wrong and potentially make it right. We appreciate you none the less and hope we can talk soon.

April 13, 2023

The service department at this dealership is very professional and easy to work with. The pricing is very fair on basic maintenance items and they are efficient and get you checked in and out quickly More

by JKRIMMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2023 -

INFINITI of Cincinnati responded

Great to read!! Thank you for sharing and the 5-Stars!!! WE appreciate YOU!!!

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