Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

INFINITI of Cincinnati

Cincinnati, OH

Overview
Employees
Reviews
Vehicles
4.8
282 Reviews
INFINITI vehicles are luxury cars, which is why our dealership provides a luxury experience. Our extensive inventory includes new, used, and certified pre-owned INFINITI vehicles, so you can find the one that meets your needs. INFINITI vehicles have many luxury features, like leather seating, panoramic roofs, driver-assist tech, and more. A great way to get a look at our inventory before coming down to the dealership is by exploring our website. You can search through our inventory and filter your search by specific features, like engine, model, mileage for used vehicles, and more. If you see a vehicle you like, the vehicle page will tell you more about it. There are photos, specs, and you can even schedule a test drive right there on that page.
Contact Dealership
View Awards

9857 Kings Auto Mall Rd

Cincinnati, OH

45249

Directions

By Type

Showing 282 reviews

June 21, 2023

I was disappointed that I was charged for 7 hrs of work @ $150@ for 30k maintenance and a gas deflector plate = $1,300. Too much. This will probably change my opinion of buying another Infinity. Mechanic J More

by TRACYK8637
Service Price Transparency
Recommend Dealer
No
Employees Worked With
DAN MURPHY
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic Johnny
Report | Print
Jun 23, 2023 -

INFINITI of Cincinnati responded

We apologize for any confusion, however you were charged 4 hours at 96.00 per hour for the 30K maint, and then the 150.00 per hour for 3 hours to handle the repair the deflector plate that was damaged. This was all spelled out to you ahead of time, and you approved. The work was done on time and to your satisfaction. We are very clear on charges and did everything to ensure you understood what was needed and again you approved. We are not certain where there is any confusion but do appreciate you and your support.

Jun 23, 2023 -

TRACYK8637 responded

Perfect example of misinformation- see attached bill for 4hrs at $150 not $96 as stated. You should have done some research before you fired off this false response.. I was given an estimate of charges - it was not broken out between parts and labor. ______________________________ TRACYK8637@LIVE.COM RESIDENCE P BUSINESS PHONE 513-505-5732 LABOR & PARTS-D# 1 02INZMP104 30,000 MILE SERVICE HOURS: 4.00 TECH(S) : 150 CUSTOMER STATES PERFORM 30,000 MILE SERVICE. PERFORMED 30,000 MILE SERVICE. PARTS- - - - - -QTY - --FP-NUMBER--. JOB # 1 1 PK5W305QT JOB # 1 1 1520865F0E JOB # 1 5 999PK05W30M1 JOB # 1 1 11026JA00A JOB # 1 1 272776CA1A JOB # 1 1 BG-#7083 JOB # 1 1 165465NA1C JOB # 1 1 B88YUHS18J JOB # 1 1 888YUHS26J [JOB # 1 2 LOCALMTOIL JOB # 1 1 AP5648916251 - - - - DESCRIPTION- - - - - - - 5QT FULL SYN OIL CH OIL FILTER MOBIL 1 5W30 API WASHER DRAIN AIR FILTER KIT-A FRIGI FRESH AIR CLEANER ELEM BLADE ASSY-WINDS BLADE ASSY-WINDS 80/90 GEAR OIL L INTERSTATE KEYLE

Jun 23, 2023 -

INFINITI of Cincinnati responded

Completely understand the confusion with the invoice. THE 150 LOCATED NEXT TO...4.00 TECH(S) : 150 IS FOR THE HOURS APPLIED TO TECHNICIAN ID 150 (WHICH IS THE ID FOR JOHNNY WHO PERFORMED WORK. USING CAPS ONLY AS A MEANS TO STRESS THE DIFFERENCE, NOT "YELLING" If you look at the paper invoice, look further to the right and you should see 384.00 which would be 4 hours at 96.00 per hour. Totally get how this could be confusing. Still appreciate you none the less. Just so you know we are not responding anymore on here. If there are further questions or troubles please call 513-583-1200 and ask to speak with Dan Murphy our service manager.

June 18, 2023

The service is always prompt, courteous and thorough. I appreciate the ability of valet. It is very handy for us. More

by BGRUPPO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2023 -

INFINITI of Cincinnati responded

Thank you for sharing and the 5-Stars!!! So glad you are able to take advantage of our Valet Service and loaner car! WE appreciate YOU!!!

June 16, 2023

Best dealership, everyone was friendly and gave good service. It was smooth and easy purchase. More

by Jessie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DEREK OGLETREE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : VINCE WEST, RYAN THOMPSON
Report | Print
Jun 23, 2023 -

INFINITI of Cincinnati responded

Love to read Jessie!!! Truly do appreciate the review, kind words and most of all YOU!!!

June 15, 2023

Shawn Olson was the perfect salesman for us. Very knowledgeable, easy to talk to and took time to answer all our questions. The dealership is very nice and comfortable, More

by judyuc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DEREK OGLETREE
5.0
This rating includes all reviews, with more weight given to recent reviews.
SHAWN OLSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2023 -

INFINITI of Cincinnati responded

Great to read Judy! Cannot thank you enough for sharing, the 5-Stars and your support!!! WE appreciate YOU!!!

June 15, 2023

Please bring refreshments back to waiting area. Needed bottled water , on the go! SNACKS SNACKS SNACKS ! More

by OGRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray, driver returned car to me. 5 star, VINCE WEST
Report | Print
Jun 23, 2023 -

INFINITI of Cincinnati responded

Thank you so much for the 5-Stars and review!!! WE truly appreciate YOU!!! And yes, we agree. We are working on bringing those items back.

June 15, 2023

I was pleased with the service and the fact that I was able to get a car for the duration of service. More

by NANCYJMETZNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DEREK OGLETREE
5.0
This rating includes all reviews, with more weight given to recent reviews.
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : VINCE WEST, RYAN THOMPSON
Report | Print
Jun 23, 2023 -

INFINITI of Cincinnati responded

WE truly appreciate YOU Nancy!!! Thank you for the 5-Stars and review!!!

June 12, 2023

My husband and I had an awesome experience purchasing our QX60 from salesman Ryan Thompson. And the rest of the staff including Dan and Vince were very helpful also, More

by maureenmccullough
Recommend Dealer
Yes
Employees Worked With
DEREK OGLETREE
5.0
This rating includes all reviews, with more weight given to recent reviews.
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : VINCE WEST, RYAN THOMPSON
Report | Print
Jun 12, 2023 -

INFINITI of Cincinnati responded

Cannot thank you enough for sharing and for the 5-Stars Maureen!!! WE appreciate YOU!!!

June 11, 2023

They take good care of their Infiniti owners. Great service. Very friendly staff and extra clean and comfortable waiting area. More

by DCRVEASTLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob McCord
Report | Print
Jun 12, 2023 -

INFINITI of Cincinnati responded

WE truly appreciate YOU!!! Thank you for sharing and for the 5-Stars!!!

June 10, 2023

I brought my car in because one of my tires kept reading low tire pressure after filling it several times. The original young service advisor was ready to let me go home after saying no leak was found. Afte More

by CMREIDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob McCord
Report | Print
Jun 12, 2023 -

INFINITI of Cincinnati responded

We are sorry for your experience but very happy we were able to find the leak. They are not always as easy to find as you would think. WE truly appreciate YOU and promise to do better.

June 06, 2023

Absolute worst car buying experience I’ve ever had after buying 12 cars the past 3 years. Derek is possibly the most unprofessional condescending person I think I’ve ever had talk to me, and keep in mind I More

by Matthew Thompson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
DEREK OGLETREE
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : VINCE WEST, JAKE NICHOLS
Report | Print
Jun 06, 2023 -

INFINITI of Cincinnati responded

First and foremost thank you for your service. Regardless of this review; we truly do appreciate you as well. With that said, this is sad to read. NOT because it reflects badly on us but that you would take it to this extreme all because you didn't get the answer you wanted. The only reason Derek is being called unprofessional is because you are not receiving the answers you want to hear and that sir is shameful. Derek is a very respected individual in this business and truly does care about all of our/his customers. You can call as much as you like, you can ask as many questions as you like, but because you didn't get the answer you want, is no reason to drag him personally through the mud of your own creation. This review and your information is being passed along to the GM. Whom for the record is not best friends with Derek and is a free-thinking professional individual that may not give you the answer you want to hear either.

Jun 06, 2023 -

Matthew Thompson responded

This is not a review because I “didn’t get the answer I wanted.” This is a review because of the unprofessional remarks and tone that I received from Derek. For you to say this is “my own creation” is honestly humorous to me seeming I have on record with text me asking several times if it was ok that I registered it in that state. I genuinely am surprised you couldn’t hear Derek nearly screaming on his phone to me after I asked why he was being ugly with me “why am I being ugly with you? I don’t know, maybe because you think im not competent enough to do my job that’s why.” As he repeatedly talked over me again and again. I also do enjoy in your response you acting as if I am spam calling the dealership. I’ve texted Jake once or twice to get a response of the situation, and every time that a call has occurred besides once, it was coming from Derek, not me. You can lie about the situation all you’d like, however, there’s a lot of proof that I have in my favor. Also I’d love it to be known that you didn’t disclose anywhere the vehicle had been in an accident, not once was I told when purchasing the vehicle that it had an accident. It’s also nice seeing the water damage on the passenger seat indicating flood damage. I fully am aware of what buying a car “as is” means, however what I don’t understand is how you can sit here and still continue to act as if you’re in the right and blatantly lie. Derek is not being “dragged through the mud” I’m simply letting the public know how unprofessional it is to berate someone for several minutes, just because they got their feelings a little hurt for not having enough common sense to use a universal system to implement loan information, and had to have a loan officer answer the same question about 10 times.

Jun 07, 2023 -

INFINITI of Cincinnati responded

At this point, there is not much else to say. We VEHEMENTLY deny everything in this review. We would never jeopardize our 30 years of service with this kind of behavior. If any customer questions or needs further information, please reach out to us directly and will be more than happy to share the details. With everything said, we still wish you all the best and thank you.

Jun 07, 2023 -

Matthew Thompson responded

You can vehemently deny whatever you’d like, however now you’re just blatantly lying by saying that. I have recorded proof of Derek berating me and saying exactly what he’s quoted in my review saying. I have message proof of your dealership not having a problem with me titling in that state. Legality wise you not showing me that it had an accident, and never saying it would simply be here say. With the flood damage that’s most likely there you could legality wise claim you had no knowledge of it, but as such a prestigious dealership that claims to have such amazing cars and inspection processes, you think you’d pick up on something pretty obvious… right? If anyone has any questions about the proof and of them blatantly lying, please, contact the dealership so they can confirm the lie. Then please contact me mt71901@yahoo.com so I can show you that they’re lying with proof, thanks!

1
...
22
23
24
...
29