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INFINITI of Cincinnati

Cincinnati, OH

4.8
295 Reviews
INFINITI vehicles are luxury cars, which is why our dealership provides a luxury experience. Our extensive inventory includes new, used, and certified pre-owned INFINITI vehicles, so you can find the one that meets your needs. INFINITI vehicles have many luxury features, like leather seating, panoramic roofs, driver-assist tech, and more. A great way to get a look at our inventory before coming down to the dealership is by exploring our website. You can search through our inventory and filter your search by specific features, like engine, model, mileage for used vehicles, and more. If you see a vehicle you like, the vehicle page will tell you more about it. There are photos, specs, and you can even schedule a test drive right there on that page.
Contact Dealership

9857 Kings Auto Mall Rd

Cincinnati, OH

45249

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Showing 295 reviews

February 19, 2024

The service is second to none! Everyone at this dealership goes above and beyond and makes not only the shopping experience great, but the Infiniti ownership experience amazing! More

by Lisa Murray
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
SHAWN OLSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2024 -

INFINITI of Cincinnati responded

Great to read, Lisa!!! Truly appreciate the kind words, the recommendation and most importantly...YOU!!!

February 17, 2024

They are the best! Will only buy from Joseph dealerships because they treat their customers as family. More

by WATTS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RYAN THOMPSON
Feb 17, 2024 -

INFINITI of Cincinnati responded

You make us blush!!! Thank you so much for the review!!! WE truly do appreciate You, Suzanne!

February 16, 2024

Great customer service. Everyone was really nice. Everyone was very professional. I was checked on and keep updated about my car. The check out process was great. The young More

by MARY.MILLER82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beccie
Feb 17, 2024 -

INFINITI of Cincinnati responded

Cannot thank you enough for the kind words and 5-Stars, Mary!!! WE truly appreciate YOU and back at ya!!!

February 15, 2024

I was in for an oil change on an SUV I bought from this dealership, which was also a great experience. They took my car on time and turned it quickly. The huge bonus was getting back a cleaned and vacuum More

by KIMTURNER913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

INFINITI of Cincinnati responded

WE truly appreciate YOU, the 5-Stars and the kind words x 2, Kim!!! Thank you!!!

February 14, 2024

I had a later oil change appointment, which worked out perfect for me. In and out with in a reasonable amount of time. Car was vacuumed and washed. More

by KMD91BA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Sherman
Feb 14, 2024 -

INFINITI of Cincinnati responded

Great to read! Thank you so much for sharing and for the 5-Stars!!! WE appreciate YOU!!!

February 13, 2024

Very friendly and easy to work with. Up front and honest. Dealership is top notch! More

by lcast2201
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javion Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RYAN THOMPSON
Feb 14, 2024 -

INFINITI of Cincinnati responded

Great to read!!! Cannot thank you enough for the kind words and the 5-Stars!!! WE appreciate YOU!!!

February 10, 2024

They are always considerate knowledgable and prompt with service. I couldn’t be happier with my experience More

by KRSUIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

INFINITI of Cincinnati responded

Great to read! Thank you so much for sharing and for the 5-Stars!!! WE appreciate YOU!!!

February 09, 2024

Service was good. No complaints on new parts (brakes rotors and oil change) My husband was irritated that my rotors were rotated and they should not be rotated as they More

by SATTERTG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Sherman
Feb 09, 2024 -

INFINITI of Cincinnati responded

Well we are truly sorry we didn't meet your expectations this time. However, we do need to clarify somethings. Regarding the rotors , some can be turned and some cannot. Turning them extends their life and saves you some money. Infiniti rotors are much thicker and allow for the ability to turn where some manufacturers are so thin, they have to be replaced. As far as not washing your car that day...weather related. It was a low of 11 and high of 22 and we do not wash cars when it is that cold. You can damage paint, water will freeze in spots it shouldn't, so forth and so on.

February 05, 2024

Fast and friendly service. Greg addressed my issue and I got the car back in a couple days. More

by DONALD.GATLIFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

INFINITI of Cincinnati responded

Thank you sir! We appreciate the review, 5-Stars and most importantly, YOU!!!

February 05, 2024

Infiniti of Cincinnati is the best Thank You! For always going over and beyond expectations ! More

by DENNISW2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrin Penrod
5.0
This rating includes all reviews, with more weight given to recent reviews.
DEREK OGLETREE
5.0
This rating includes all reviews, with more weight given to recent reviews.
SHAWN OLSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
DAN MURPHY
5.0
This rating includes all reviews, with more weight given to recent reviews.
GREG WIND
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RYAN THOMPSON
Feb 05, 2024 -

INFINITI of Cincinnati responded

Always our pleasure Dennis! WE appreciate YOU!!!

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