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INFINITI of Charlotte

Matthews, NC

4.3
197 Reviews

9103 E Independence Blvd

Matthews, NC

28105

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Showing 197 reviews

August 10, 2020

Outstanding Service Have owned multiple Infiniti SUV's. Always receive great service. Michael Lomax was the Service Person I worked with this visit. Did a great job on More

by David L. Payne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lomax
Aug 12, 2020 -

INFINITI of Charlotte responded

Hi David L. Payne, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 28, 2020

SUV in for recall work and a flat tire at the Repair shop. Told my wife we needed to replace all 4 tires even though 4 weeks earlier at the dealership everything was fine. Went to professional tire shop More

by Aaa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brandon
Jul 30, 2020 -

INFINITI of Charlotte responded

Aaa, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Thank you for leaving feedback. Please reach out to us at (704) 557-0589 so we may identify ways to improve your experience.

June 18, 2020

Dan was very rude and agreed to fix the damage his department caused to my car and then didn’t! Threatened to sue over review! More

by SMIB
Recommend Dealer
No
Employees Worked With
Dan Wissinger Horatio potts
Jun 25, 2020 -

INFINITI of Charlotte responded

Hi Smib, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like to work towards a resolution, so if you are willing, please reach out to us at (704) 557-0589 to discuss this further.

June 17, 2020

Enjoy the attention to detail that is provided by the service area. I’ve been coming to Infiniti of Charlotte for twelve years and never been disappointed More

by Rcannon131
Recommend Dealer
Yes
Employees Worked With
Kahn, Rayad
Jun 23, 2020 -

INFINITI of Charlotte responded

Rcannon131, we really appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

June 16, 2020

The dealership and sales representative were very responsive, accommodating, clean and professional (particularly during this COVID crisis). The CPO vehicle was brought to our house for a test drive More

by Owensfam1
Recommend Dealer
Yes
Employees Worked With
PJ
Jun 18, 2020 -

INFINITI of Charlotte responded

Owensfam1, thank you for your kind review; we are happy to pass along your comments to the team here at Infiniti of Charlotte!

May 21, 2020

smooth I had a routine brake service and some warranty work scheduled. My car was checked out and I was given an estimate. Based on the required time, I took More

by drk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel was my service advisor, I did not meet the service tech but he did a nice job on the work.
May 26, 2020 -

INFINITI of Charlotte responded

Hi Drk! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 15, 2020

105,000 mile service on my M-35 Scheduled my service and was quoted price. Was fantastic they came to my home to pick up the vehicle and returned it but failed to tell me that they More

by Billcnc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray, Sean, Dan and ?
May 18, 2020 -

INFINITI of Charlotte responded

Hi Billcnc, thank you so much for your positive comments about Infiniti of Charlotte! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 27, 2020

I was extremely satisfied with my experience from beginning to end. Thank you again for the no contact delivery of my vehicle. I love my vehicle. More

by JoAnn
Recommend Dealer
Yes
Employees Worked With
Tommy, Tamer, Hoa, Mathew
Apr 28, 2020 -

INFINITI of Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 18, 2020

My sales rep Ron Dixon was awesome throughout the whole process. I flew all the way from Kansas City, MO to purchase my suv and they rolled out the red carpet treatment for me. Got a phenomenal deal and ev More

by Charlespporter1971
Recommend Dealer
Yes
Employees Worked With
Ron Dixon
Apr 20, 2020 -

INFINITI of Charlotte responded

Charlespporter1971, we're happy you found our staff to be so supportive during your experience here at Infiniti of Charlotte. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 07, 2020

Service Department Dan Wissinger and the service department were SPECTACULAR!!!!! thanks!!! During this Coronavirus time Dan and the folks in the service department mad More

by rkreisher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Wissinger
Apr 09, 2020 -

INFINITI of Charlotte responded

Rkreisher, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Apr 09, 2020 -

INFINITI of Charlotte responded

Rkreisher, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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