INFINITI of Charlotte

I appreciated the inspection, and was happy to pay for light bulbs that were burned out. I brought the car in because I wanted to make sure it was going to get and have on hand the parts it needed..the b light bulbs that were burned out. I brought the car in because I wanted to make sure it was going to get and have on hand the parts it needed..the brakes needed attention and I could have done it myself.yes a fluid flush was in order. They wanted to charge me 35.00 dollars for a windshield washer cap? I try to take care of my car. I brought in a new cabin air filter.they charged me 49.00 dollars to install it. Just under 1000.00 dollers For a brake job.it stops well and if any thing goes wrong, it's going back. More

Excellent Service Advisor, Quality Work, Clean Car, Fair Price - What else is there? This dealership has been good for sales (2 cars) and consistent service Price - What else is there? This dealership has been good for sales (2 cars) and consistent service More

I want to thank Rodney & Mr. Lee for making my car buying a great experience i haven't bought a car on 30 years. Thanks a great experience i haven't bought a car on 30 years. Thanks More

Enjoy coming to this dealership service rep are very friendly and helpful . They seem to be concern about your service needs and also take the time to listen. friendly and helpful . They seem to be concern about your service needs and also take the time to listen. More

Sales team were excellent. they came to my house so i wouldn't have to go to the dealership for safety concerns related to covid-19 wouldn't have to go to the dealership for safety concerns related to covid-19 More

***BUYER BEWARE***If you are buying a used car, this ***BUYER BEWARE*** If you are buying a used car, this company will get you in and out in a flawed vehicle just as fast as they can. We bought one yes ***BUYER BEWARE*** If you are buying a used car, this company will get you in and out in a flawed vehicle just as fast as they can. We bought one yesterday and were told the only problem was a slight issue with the key fob. ***BUYER BEWARE*** They failed to tell us the navigation was so old (and they had not updated it) that it would not work. They failed to explain the loud clicks when starting the vehicle. ***BUYER BEWARE*** Heaven forbid you try to understand how to work the song system in this car. We asked and were told “it’s so easy, I’ll send a link.” After further review online, we find that to be untrue. ***BUYER BEWARE*** Also, we were told the compact flash spot was for “nothing.” Again, after further review, untrue. I called and spoke to Tommy around 6:45pm on Monday 9/14. He says they “will take the car back” but offers NOT A SINGLE APOLOGY OR ALTERNATIVE FOR US TO DRIVE! Again, BUYER BEEARE. Even if I had the money to buy a brand new car from a dealership, I would want one from those that treat others equally and kindly. Service is important not only to the new car buyers, but the used car buyers as well. I expect Tommy or the General Manager to respond with a solution ASAP. Very Disappointed Customer, Laci Brooks Atkinson More

Vehicle was outside, Rained and I got stained the interiorHorattio promised me he will take care of it. Nobody have contact me Will anybody calling me. interiorHorattio promised me he will take care of it. Nobody have contact me Will anybody calling me. More