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INFINITI of Charlotte
Matthews, NC
197 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 197 reviews
September 30, 2021
Very classy dealership... I never felt that I was being hustled. Seon was very knowledgeable... i have purchased from this dealership before and they remain pleasant to deal with. hustled. Seon was very knowledgeable... i have purchased from this dealership before and they remain pleasant to deal with. More
by Sudie
Employees Worked With
Seon
September 29, 2021
Very friendly. Took care of problems that should have been Warranted work. Would have take vehicle to Nissan in Shelby for a much better price. been Warranted work. Would have take vehicle to Nissan in Shelby for a much better price. More
by rogerdgettys
Employees Worked With
Don’t know
September 13, 2021
My very 1st visit was terrible. Spoke with service manager he corrected all my concerns. Worked with another service advisor John he was awesome and very professional. manager he corrected all my concerns. Worked with another service advisor John he was awesome and very professional. More
by Angela
Employees Worked With
Brandon, John
August 01, 2021
Poor response rate no communication before during or after. Did not know repairs and cost until picking up vehicle. Trying and left messages for days. after. Did not know repairs and cost until picking up vehicle. Trying and left messages for days. More
by ELSantiago
Employees Worked With
Gary
July 16, 2021
I highly recommend Infiniti of Charlotte. I worked with Chris Bonner, who was absolutely incredible. He was knowledgeable, friendly, and honest. Chris and Mr. Naguib created an awesome buying experience, a Chris Bonner, who was absolutely incredible. He was knowledgeable, friendly, and honest. Chris and Mr. Naguib created an awesome buying experience, as opposed to a typical car ‘sale’. I am thankful I chose Infiniti of Charlotte and will definitely be back. Go see them! More
by SKJ330
Employees Worked With
Chris Bonner
July 12, 2021
After contacting this dealer via their website and sending over all my information I did not receive a response other than the sales person saying they could not find my info. almost 2 weeks later, ye sending over all my information I did not receive a response other than the sales person saying they could not find my info. almost 2 weeks later, yes "WEEKS" I received a text asking where I was in the buying process. I replied to let them know I had already purchased a vehicle and they should do better following up with their customers because 2 weeks is just to long. shortly after sending the the text I start getting alerts my credit is being pulled by this dealership. I send a text asking why they pulled my credit since I was no longer in the market for a vehicle. and got no response again! this dealership is very unprofessional and now I question there ethics. I would not recommend doing business here and hope this review can help someone from making the mistake I made by giving this dealer the opportunity to help. STAY AWAY FROM INFINITI CHARLOTTE! NO ETHICS! POOR MANAGMENT! POOR CUSTOMER SERVICE! BEYOND DISAPPOINTED! More
by hbeard
Employees Worked With
Matthew koenigsberge
July 09, 2021
Best customer service and service I have ever received. Very detailed and customer oriented when it came to servicing. Brad the Servicing Manager was fantastic!! Very detailed and customer oriented when it came to servicing. Brad the Servicing Manager was fantastic!! More
by Dee
Employees Worked With
Brad Barley
June 21, 2021
Salesman very nice no issueDelivery Rt Frnt Tire very Salesman very nice no issue Delivery Rt Frnt Tire very low air 22lbs Gas I filled up $38 Financing used my Bank Building Very clean Salesman very nice no issue Delivery Rt Frnt Tire very low air 22lbs Gas I filled up $38 Financing used my Bank Building Very clean More
by Dillon265
Employees Worked With
Do not remember
June 08, 2021
I wanted to tell you that I had a wonderful experience today! Brandon was very helpful. Service was quickly accomplished. My car was washed like I would! I appreciate your efforts in customer experien today! Brandon was very helpful. Service was quickly accomplished. My car was washed like I would! I appreciate your efforts in customer experience. I own my own business where I have to consider all levels of the business. You guys did it! Thanks, Stephen More
by swampdok
Employees Worked With
Brandon Stevens
