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INFINITI of Charlotte

Matthews, NC

4.4
197 Reviews

9103 E Independence Blvd

Matthews, NC

28105

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Showing 197 reviews

February 11, 2023

Really busy and sometimes hard to get an immediate service repair when needed.When available, the service is great. More

by gfbii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Horatio
Feb 15, 2023 -

INFINITI of Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 05, 2023

Verbal communication to discuss issues, with reference to the multi point vehicle inspection checklist, during the time of service with vehicle is important. More

by wilwf53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antwan Blackwell
Feb 08, 2023 -

INFINITI of Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 25, 2023

There’s a focus to satisfy their customers in the service department and finish work orders as soon as possible keeping updated with digital client interaction. Individual attention is applied More

by QT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Jan 27, 2023 -

INFINITI of Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 23, 2023

Very professional and friendly staff. Understood my needs and helped me achieve it without any pressure. Brent was extremely courteous and explained all the details. Mike helped with the More

by Raj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brent, Mike
Jan 25, 2023 -

INFINITI of Charlotte responded

Hi Raj, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 10, 2023

I’ve purchased two vehicles from this dealership, they really take care of their customers, even when I go there to service my vehicles. They make you feel important. More

by Labellapompie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Woodbury
Jan 18, 2023 -

INFINITI of Charlotte responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 23, 2022

Great service. Peter and Jay Were awesome giving me my new car. I honestly feel well taken care of. Will definitely be back to this Infiniti dealership More

by Tyshawn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay and Peter
Dec 29, 2022 -

INFINITI of Charlotte responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 15, 2022

Our experience was great! They listen to our wishes and concerns; then ensured that we left with our desires! Quit the professionals! More

by netarshiawilliams
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Mikhael
Dec 20, 2022 -

INFINITI of Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 14, 2022

Loved buying from Infinity of Charlotte, they were very organized, clean, and the purchase was smooth. Our Salesman had a great personality and very professional. I would definitely purchase from them agai More

by gingercurl72
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brent Bell
Dec 16, 2022 -

INFINITI of Charlotte responded

We're glad you had such a wonderful experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Infiniti of Charlotte!

December 14, 2022

Service rep was unprofessional and disrespectful to my wife. Forgot to do oil change during visit which was the primary reason. We have serviced our car at this dealership for its entire life and they d More

by DL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antoine
Dec 22, 2022 -

INFINITI of Charlotte responded

Hi, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Thank you for leaving feedback. Please reach out to us at (704) 557-0589 so we may identify ways to improve your experience.

October 30, 2022

Best car dealership that I have ever been associated with in the Charlotte area. Quality cars and quality employees! More

by William brady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Horiatio, check out cashier woman
Nov 01, 2022 -

INFINITI of Charlotte responded

Hi William, we are very happy to have provided you with such a positive experience! We hope to see you soon!

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