INFINITI of Charlotte

Amazing Service! I purchased an SUV for my wife from them in May 2017 and this is without question the best dealership experience I have ever had. The exact color and I purchased an SUV for my wife from them in May 2017 and this is without question the best dealership experience I have ever had. The exact color and trim she wanted was not on their lot, so they worked to secure the SUV from another dealership. Once they found the exact SUV she wanted they sent a driver to pick it up within 24 hours of locating it in order to have the vehicle to me before Mothers Day. Once I arrived to sign the paperwork a sales associate (Carlos) heard that I was surprising my wife with the new vehicle and he offered to deliver the car to my house on the morning of Mothers Day! And keep in mind, this dealership is closed on Sundays! Once he delivered the car on Sunday morning as promised he stayed for about an hour showing my wife the various features and functions. I have no doubt this type of service is their standard. I could tell early on in the process this was a very different type of dealership. I recommend them to anyone interested in an Infiniti. More

Best car buying experience Finally, a car purchase program that's not pushy. It was easy and painless to work with your group. From showing me the car to have it financed and si Finally, a car purchase program that's not pushy. It was easy and painless to work with your group. From showing me the car to have it financed and signed. A great experience. More

#1 Outstanding Q50 Dealership in the Carolinas Ron Dixon was able to locate the exact Q50 black exterior/interior 4 door sedan 3.0 on their lot that I saw online. Oh my God, he was so pleasant and Ron Dixon was able to locate the exact Q50 black exterior/interior 4 door sedan 3.0 on their lot that I saw online. Oh my God, he was so pleasant and they had a better offer on the car than ANY Infiniti dealership in NC. The entire process was seamless. We decided to have our 2017 QX50 also maintenance in the future handled with Infiniti of Charlotte. I absolutely guarantee you will they exceed your exceptions. We will be loyal customers and highly recommend them to others More

Fantastic Service Sam had two cars ready for me to test drive. I did not have to wait for anything. He had all the information I needed to make a decision. He showed Sam had two cars ready for me to test drive. I did not have to wait for anything. He had all the information I needed to make a decision. He showed me in the ball park what I payments would be with different scenarios. Everything was very organized and efficient. More

Ron and Brad were great! I went in there with some negative equity on my trade in, and Brad and Ron did their best to take care of me and get me in the car I wanted, a 2017 Q5 I went in there with some negative equity on my trade in, and Brad and Ron did their best to take care of me and get me in the car I wanted, a 2017 Q50. Very professional and courteous! More

Infinity Service Steve Kinslow welcomed me and we discussed the repairs to be done. He was friendly and courteous. After getting a loaner for me, he told me he would l Steve Kinslow welcomed me and we discussed the repairs to be done. He was friendly and courteous. After getting a loaner for me, he told me he would let me know what work would need to be done after the tech checked out the car.When he called me,the repairs were higher than I was expecting. He was able to get the repairs at a more reasonable price for me. I was extremely with Steve, the tech and Infinity of Charlotte. I will continue to do business with them! Thanks, Nick More

Minor fixes, Fluid change, and tire rotation Steve Kinslow never disappoints. He's always answered my call as well as get me in and out of the shop in a reasonable amount of time. I come to Infin Steve Kinslow never disappoints. He's always answered my call as well as get me in and out of the shop in a reasonable amount of time. I come to Infiniti of Charlotte to see Steve, he's the best you've got in Service. More

Great experience with a Sonic Dealer! I had a great experience purchasing a certified pre-owned QX80. I came in with my wife to test drive the car after seeing it online. We were on the I had a great experience purchasing a certified pre-owned QX80. I came in with my wife to test drive the car after seeing it online. We were on the fence about buying a car when we came in for the test drive, but the vehicle and the experience helped move us forward. I am very happy with my new purchase and have no buyers remorse. The service department has been great as well. I stopped by for a courtesy wash and was accommodated quickly. I waited int he lobby for about 10 minutes before they were finished. Great to have an expedient experience. I also reached out to Rodney after the sale to inquire about purchasing roof rack cross bars. He quickly got me in touch with one of their service representatives who quickly responded with the pricing and that one was in stock. The communication with the employees at the dealership has been great. Will definitely consider purchasing our next vehicle here. More

Lack Luster Customer Service Almost impossible to have anyone call back from this dealership. Countless calls and messages have been left with the Service "Manager" Ilene Brooks. Almost impossible to have anyone call back from this dealership. Countless calls and messages have been left with the Service "Manager" Ilene Brooks. No call back. They pushed me off to Corp Infiniti. They informed me that the request has nothing to do with them and that is is actually the dealerships responsibility after putting a non sanctioned part in my car and causing catastrophic engine damage. I I have called for the GM Sanjay (sp). Apparently he doesn't have an extension or an office. I find that hard to believe that the GM of the location has no where to conduct business matters. This is not the experience that i expect when dealing with a "superior" brand. More