INFINITI of Charlotte

Best car buying experience Finally, a car purchase program that's not pushy. It was easy and painless to work with your group. From showing me the car to have it financed and si Finally, a car purchase program that's not pushy. It was easy and painless to work with your group. From showing me the car to have it financed and signed. A great experience. More

#1 Outstanding Q50 Dealership in the Carolinas Ron Dixon was able to locate the exact Q50 black exterior/interior 4 door sedan 3.0 on their lot that I saw online. Oh my God, he was so pleasant and Ron Dixon was able to locate the exact Q50 black exterior/interior 4 door sedan 3.0 on their lot that I saw online. Oh my God, he was so pleasant and they had a better offer on the car than ANY Infiniti dealership in NC. The entire process was seamless. We decided to have our 2017 QX50 also maintenance in the future handled with Infiniti of Charlotte. I absolutely guarantee you will they exceed your exceptions. We will be loyal customers and highly recommend them to others More

Fantastic Service Sam had two cars ready for me to test drive. I did not have to wait for anything. He had all the information I needed to make a decision. He showed Sam had two cars ready for me to test drive. I did not have to wait for anything. He had all the information I needed to make a decision. He showed me in the ball park what I payments would be with different scenarios. Everything was very organized and efficient. More

Ron and Brad were great! I went in there with some negative equity on my trade in, and Brad and Ron did their best to take care of me and get me in the car I wanted, a 2017 Q5 I went in there with some negative equity on my trade in, and Brad and Ron did their best to take care of me and get me in the car I wanted, a 2017 Q50. Very professional and courteous! More

Infinity Service Steve Kinslow welcomed me and we discussed the repairs to be done. He was friendly and courteous. After getting a loaner for me, he told me he would l Steve Kinslow welcomed me and we discussed the repairs to be done. He was friendly and courteous. After getting a loaner for me, he told me he would let me know what work would need to be done after the tech checked out the car.When he called me,the repairs were higher than I was expecting. He was able to get the repairs at a more reasonable price for me. I was extremely with Steve, the tech and Infinity of Charlotte. I will continue to do business with them! Thanks, Nick More

Minor fixes, Fluid change, and tire rotation Steve Kinslow never disappoints. He's always answered my call as well as get me in and out of the shop in a reasonable amount of time. I come to Infin Steve Kinslow never disappoints. He's always answered my call as well as get me in and out of the shop in a reasonable amount of time. I come to Infiniti of Charlotte to see Steve, he's the best you've got in Service. More

Great experience with a Sonic Dealer! I had a great experience purchasing a certified pre-owned QX80. I came in with my wife to test drive the car after seeing it online. We were on the I had a great experience purchasing a certified pre-owned QX80. I came in with my wife to test drive the car after seeing it online. We were on the fence about buying a car when we came in for the test drive, but the vehicle and the experience helped move us forward. I am very happy with my new purchase and have no buyers remorse. The service department has been great as well. I stopped by for a courtesy wash and was accommodated quickly. I waited int he lobby for about 10 minutes before they were finished. Great to have an expedient experience. I also reached out to Rodney after the sale to inquire about purchasing roof rack cross bars. He quickly got me in touch with one of their service representatives who quickly responded with the pricing and that one was in stock. The communication with the employees at the dealership has been great. Will definitely consider purchasing our next vehicle here. More

Lack Luster Customer Service Almost impossible to have anyone call back from this dealership. Countless calls and messages have been left with the Service "Manager" Ilene Brooks. Almost impossible to have anyone call back from this dealership. Countless calls and messages have been left with the Service "Manager" Ilene Brooks. No call back. They pushed me off to Corp Infiniti. They informed me that the request has nothing to do with them and that is is actually the dealerships responsibility after putting a non sanctioned part in my car and causing catastrophic engine damage. I I have called for the GM Sanjay (sp). Apparently he doesn't have an extension or an office. I find that hard to believe that the GM of the location has no where to conduct business matters. This is not the experience that i expect when dealing with a "superior" brand. More

Best Q50 Dealer in the Carolinas Went to Infiniti of Charlotte over the past weekend and picked up the Q50 I wanted. Worked closely with Travis Kiser, Jimmy Herlocker, and Tamer Negu Went to Infiniti of Charlotte over the past weekend and picked up the Q50 I wanted. Worked closely with Travis Kiser, Jimmy Herlocker, and Tamer Neguib to get the deal done. Travis was the first to respond to my e-mail quickly and recommend a few things that I wouldn't have thought about if not for him, especially the Performance Wheel Package which I'm more than happy with. Jimmy and Travis both communicated quickly and easily with me to negotiate the price of the car, and made that part of the process seamless. I expected some fees to be added by the time I got to the dealership based off all the generalized things you hear about purchasing a car, and even one other Infiniti Dealership in NC said they'd probably be trying to sneak something in once I got to the dealership......WRONG! I got to the dealership and the numbers and everything we had discussed were EXACTLY the same as what had been conveyed to me via e-mail. Not a single thing had changed and the deal went through without a problem. Tamer helped me through the experience of purchasing the car at the dealership, and kept me company while I waited for all the paperwork, etc during the purchase. Overall, I was extremely surprised by how easy this was, and how pleasant these guys made it seem. They had a better offer on the car than ANY other dealership in NC and were also more willing to work with me to negotiate a fair price. Every other dealership I had either wouldn't communicate with me in the manner I wanted, or overpriced their own cars. I have no question that I'll most likely deal with Infiniti of Charlotte again next time I get another new car. The fact that they were so open, honest, and straight forward is what has won me over. Thanks again for a great car, and a great experience. More