INFINITI of Charlotte

Great experience! Very responsive and easy to work with Our contact, Franceoa. I highly recommend this dealership and Infiniti. No pressure during process and focused Very responsive and easy to work with Our contact, Franceoa. I highly recommend this dealership and Infiniti. No pressure during process and focused on delivering a great customer experience. More

Horrible Experience My 2017 QX60 went in for repairs when I first bought it due to engine failure. Apparently when they put the battery back in, they tightened it so hard My 2017 QX60 went in for repairs when I first bought it due to engine failure. Apparently when they put the battery back in, they tightened it so hard that it cracked. So this week my mechanic shows me the mess of acid all around my battery. Made an appt. with IOC and they said they would look at it and sure enough they confirmed they crushed it. They changed the battery but left all of the Acid (that they said they would spray out) on the contacts and all around the battery. How did I find this out? When I got home and parked, the car would not start due to a dead battery. They used to have a good service department but over the last couple of years it has really tanked. I won't be buying another car at this dealership. (This was my third but they don't care) More

Response to the response they gave Wow where do I start . Well initially I had a recall on my m35 . Infiniti customer service had my car towed in to infiniti of Charlotte. Needless to s Wow where do I start . Well initially I had a recall on my m35 . Infiniti customer service had my car towed in to infiniti of Charlotte. Needless to say I was thinking I was gonna get great service . Well that did not happen as I expected. So while waiting my fuse blew. And I knew that cause I heard it pop when i was the fuse. So they would not work on my car for a free recall until the fuse was put on. They then tried to charge me for a diagnostic plus whatever is wrong in which was around 400 dollars. I declined and said I knew what was wrong and the part only costs 24 dollars at their own dealership. So I went there bought the part asked them to put it on. They declined to do so. And so I put it on myself in 4 to 5 min. Then they finally decided to do my recall. But why should I have to out a part on when they can do it. Mercedes or BMW would have done so. It doesnt look good when you have a customer putting his own part on. So I left a negative rating after I left and someone emailed me back with no name to respond to first just a number. So I called them back. . I was then trying to get someone.. was on hold for 5 or 10 min while the phone rang. Finally the receptionist picked up and I explained to her about the email . She cut me off and sent me to someone's desk. Of course they didnt pick up. Called again. No one picked up for another 5 min. Lol. I'm like this is crazy. Finally someone picked up and through numerous attempts finally reached someone and they basically said nothing. But next time you have to bring your car in we will make sure everything is perfect. Um.. no. I will never bring either of my Infiniti's in. Ever. Service on all sides is horrible. .. from the phones to the service department. To the sales. I will drive an extra 30 min to lake norman infiniti for my service from here on out. The extra 30 min is better than receiving horrible service. You have got to do better infiniti of Charlotte More

Walk-Ins welcomed I was able to walk-in and get some outstanding maintenance work done on my truck. I knew I would have to wait but it didn’t take long for the service I was able to walk-in and get some outstanding maintenance work done on my truck. I knew I would have to wait but it didn’t take long for the service representative to write up my request and the mechanic to get me back on the road. Always a pleasure. More

Service on vehicle Had service done on my Q70 1st time going to Infiniti of Charlotte had great customer service will come back for future service just great. Had service done on my Q70 1st time going to Infiniti of Charlotte had great customer service will come back for future service just great. More

Traded my car Trading my car in for a new one is something I've always dreaded in the past, but these guys make the experience not only painless but very enjoyable. Trading my car in for a new one is something I've always dreaded in the past, but these guys make the experience not only painless but very enjoyable. I can't recommend them highly enough. It was a great experience. More

Great customer service The dealership worked to identify my problem in a timely manner. Explained to repair in a way I could understand along with setting expectations on my The dealership worked to identify my problem in a timely manner. Explained to repair in a way I could understand along with setting expectations on my repair time. Everyone was helpful through the entire process. More

Ford Edge Used Car Sale Drove quite a way to look at my car, but it was worth it. On second visit to dealership a problem was located and dealership went above and beyond to Drove quite a way to look at my car, but it was worth it. On second visit to dealership a problem was located and dealership went above and beyond to get issue corrected and in a timely manner. They were willing to work with me for a loner and home delivery. Very accommodating for working people. More