INFINITI of Charlotte

The customer service started from the minute I walked through the door. I noticed free snacks and drink, beautiful cars in a clean showroom and the love of my life on display - a g35. Franceoa provid through the door. I noticed free snacks and drink, beautiful cars in a clean showroom and the love of my life on display - a g35. Franceoa provided exceptional service, was a true advisor and answered my questions thoroughly. The rest of the team was welcoming and ensured that we always knew what was going on while we waiting to get through the paperwork. I love love love my car. So glad I chose Infiniti of Charlotte. More

Infiniti of Charlotte and Rodney has provided an exceptional buying and servicing experience from beginning to end. I will recommend them to anyone every time! exceptional buying and servicing experience from beginning to end. I will recommend them to anyone every time! More

Good experience , I wish the sales person .. I had a very good experience with this dealership. I wish the sales person Ron did describe the car better, my disappointment comes due the fact that I had a very good experience with this dealership. I wish the sales person Ron did describe the car better, my disappointment comes due the fact that there was no 360 back up camera for this model and I was not aware of that. Otherwise the financing team worked with me on the price, stayed late after their closing hours to help me purchase the vehicle. I would give these guys 5 star, if it wasn't for the camera issue. More

Thirteen Years Of Excellent Service! I’ve been going to Infiniti Of Charlotte for the past 13 years. We have had a few Infiniti’s during that time and would not even think of going to any I’ve been going to Infiniti Of Charlotte for the past 13 years. We have had a few Infiniti’s during that time and would not even think of going to any other dealership. The service is excellent, the people are knowledgeable and we are always treated with Excellent Customer Service. More

Efficient service Just moved here from Williamsville NY and had my first appointment at INFINITI of Charlotte, I had a very rewarding experience setting up my appointme Just moved here from Williamsville NY and had my first appointment at INFINITI of Charlotte, I had a very rewarding experience setting up my appointment by phone, then I had 2 reminders before my appointment date. Upon bringing in my vehicle I was greeted by a service representative that went over with me every inch of my vehicle. Very good customer service. More

Great Customer Service! I am a long-time Infiniti customer over 10 years and I have always had a pleasurable customer service experience when Brandon is there! I was so happ I am a long-time Infiniti customer over 10 years and I have always had a pleasurable customer service experience when Brandon is there! I was so happy to see Brandon returned back to Infiniti when I came in for service this past week. He is super helpful and kind to not just me but all of his customers for I have seen and heard first hand. I had my concerns about my vehicle answered as well as my normal routine oil service and he took me through several options as I inquired about tires for my truck. Thanks Brandon and thanks Infiniti for having Brandon out front in the service department! I am vey appreiciative of him and his customer service! More

Excellent experience!!!! The Agents are very professional and friendly!!! The appointments are respected :) Tamera, the service advisor was on point. The service over all i The Agents are very professional and friendly!!! The appointments are respected :) Tamera, the service advisor was on point. The service over all is excellent. Many more visits to come More

Good experience I felt buying my car was a breeze from start to finish. Chris took the time to explain everything in great detail. I will definitely use them again. I felt buying my car was a breeze from start to finish. Chris took the time to explain everything in great detail. I will definitely use them again. More

Many Visits with Many Bad Experiences This service department just gets worse and worse as the years go by. The new service manager who was brought in a year or so back is just as bad as t This service department just gets worse and worse as the years go by. The new service manager who was brought in a year or so back is just as bad as the last. DO NOT get service here! More

Overpriced extras My mother in law purchased a certified preowned QX80 from Infiniti of Charlotte. A warranty comes with the car but she purchased some extras such as a My mother in law purchased a certified preowned QX80 from Infiniti of Charlotte. A warranty comes with the car but she purchased some extras such as an extended warranty. Mind you she knows nothing about cars. I looked over her paperwork and did some research. On reddit the extended warranty she purchased for $3000 only costs the dealership $1000. They took advantage and made a 200% profit on this lady. She also purchased a road hazard for tires and wheel damage. The reddit cost is $495 but she was charged $1295.00. Well over a 100 percent profit. Also they put protection on the vehicle called Permaplate for $795 but that only costs the dealership $395.00. They told her it was already on the car. Also another add on was something called phantom for $149.00 which did not have a dealer cost to it. Be wary when getting your prices on aftermarket products as they are marked up tremendously. They are also holding points on the rate which means they make a lot more on the interest you pay. I would find your own financing through a credit union (founders or sharonview federal credit union) Please check out the reddit post for even more information. There is also a $695 addendum on the car for a bunch of items not asked for and they are making $200 markup on that too. This in addition to the $695 documentation fee should make anyone’s blood boil. A fair profit is reasonable but even the cost for total loss insurance is much much higher than its cost. Infiniti of Charlotte should do the right thing and be transparent with its customers instead of taking them for a ride in more ways than one. Do your research fellow customers. More