INFINITI of Charlotte

professional and friendly environment.went there for an professional and friendly environment. went there for an alignment. I mentioned another concern and asked if they can look into it, they inspected it professional and friendly environment. went there for an alignment. I mentioned another concern and asked if they can look into it, they inspected it and determined reparable under warranty, also happened to have the part in stock and did the repair on same visit! Thank you Infiniti of charlotte for an excellent service. More

Maintanence and new tire Good service advisor, labor prices were a little high. Didn't really wash my car too well. The driver side entry had scuff and dirt on it. Overall goo Good service advisor, labor prices were a little high. Didn't really wash my car too well. The driver side entry had scuff and dirt on it. Overall good but not the exceptional service I had been used to. More

I’ve only serviced my vehicle at this location but there customer service and service techs are the best. Short wait times and done right ! customer service and service techs are the best. Short wait times and done right ! More

passenger air bag repairs was done proper and completed in a timely fashion. The service adviser was very nice and polite. It was very nice to get a followup call a co repairs was done proper and completed in a timely fashion. The service adviser was very nice and polite. It was very nice to get a followup call a couple of days later. Thank You More

Great Service! Great service, comfortable waiting room with thoughtful snacks, quick checkout. I especially appreciate the personal attention of Brandon -- makes my Great service, comfortable waiting room with thoughtful snacks, quick checkout. I especially appreciate the personal attention of Brandon -- makes my visits quick and efficient with questions answered and problems solved! More

Sales person promised things he didn’t deliver. He quoted rates that was different then we originally agreed on. He also kept giving me different monthly payments right up to the end. rates that was different then we originally agreed on. He also kept giving me different monthly payments right up to the end. More

Great Experience in New Car Leasing We have leased our last two cars from this dealership and found them to be friendly and willing to work with you to get the payments and features in t We have leased our last two cars from this dealership and found them to be friendly and willing to work with you to get the payments and features in the Infiniti Model you want. Our salesman, Seon Aaron was knowledgeable and kept us apprised of the status of the car we were trying to get. Our last salesman, Tamer Naguib is now a finance manager and made the actual transaction easy and quick once the car arrived at the Infiniti of Charlotte Dealership. There was no pressure, unlike other dealerships we have visited. More

My experience was good compared to past experiences. Were there things that could have gone better? Absolutely! First. I am still waiting for my tags, temporary tags expired days ago, so hopefully I won't ge there things that could have gone better? Absolutely! First. I am still waiting for my tags, temporary tags expired days ago, so hopefully I won't get stopped. Also, I never received confirmation that the car was even inspected- I asked. After the 'maint req' light came on within a couple of weeks, I wondered if they had told me the truth. Rodney was a good salesperson, but did not go the extra mile - just did as little as possible. I wondered if this is because I purchased a used car. I asked for little things & his response, "we don't do that" or "we are not required to do that". I mentioned that the mats were all ripped up & a tear on the ceiling - he suggested I get ins. No extra anything. I didn't expect much but I did buy a car- hello? I guess excellent customer service isn't what it used to be! More

New Lease It was great experience. No problems. I would refer salesman, Peter, Finance Manager Tamar and dealership to friends and co-workers. Enjoyable exper It was great experience. No problems. I would refer salesman, Peter, Finance Manager Tamar and dealership to friends and co-workers. Enjoyable experience. Thank you. More