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INFINITI of Boerne
Boerne, TX
157 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 157 reviews
February 14, 2018
First Class Treatment I tend to be a very detail-oriented person. In my profession, dealing with someone like me would drive me crazy. I'm the customer who hears the slig I tend to be a very detail-oriented person. In my profession, dealing with someone like me would drive me crazy. I'm the customer who hears the slightest or faintest odd noise, makes a note of it, and waits until I have a list of several issues before bringing it in for evaluation. Each time I bring my g37 to Infinite of Boerne, they treat me as if I'm the most important customer they have and as if each of my complaints is a valid and potentially fixable issue. The past 2 visits I have had Jose as my customer service manager. He was literally waiting to open my car door as I pulled up. He takes every concern of mine extremely seriously and never makes me feel dumb about the minutia that worries me. His past experience as a mechanic is also invaluable, as he knows the ins and outs of these vehicles. The dealership is extremely generous. They handwash your car without being asked, and I'm pretty sure they clean up the interior, but have never even mentioned it. They gave me a loaner each visit requiring some repair, which also costs them money! I kept the loaner, no questions asked, until every single issue was evaluated thorougly, fixed if needed, and I was completely satisfied. They have come to my house to pick up and drop off my vehicle, and this last time, they even met me out in an area I was scheduled for a meeting (thanks to Christina!). I couldn't be happier with the service, the prices, the people at the dealership, and the peace of mind I have. I will miss this place when we move from San Antonio . To Infinti of Boerne, thank you for everything! More
by AdamF83
Employees Worked With
Jose Rodriguez, Shawndy Buchhorn, Christina Thomas
January 26, 2018
Best Experience Ever I loved every minute of being in this dealership. They made me feel like family! Every person came and congratulated me on my new car and was genuinel I loved every minute of being in this dealership. They made me feel like family! Every person came and congratulated me on my new car and was genuinely excited for me! I will tell everyone to go this dealership above any other! I never felt pressured on any decision I made. More
by Tlolo
Employees Worked With
Anisia Laird, Josh Mills, J. Michael Crittenden
January 25, 2018
Great Experience From start to finish I had a great overall experience. Everyone I worked with was very nice and patient w me throughout the car buying process. I will From start to finish I had a great overall experience. Everyone I worked with was very nice and patient w me throughout the car buying process. I will definitely recommend this dealership to my friends and come back when I need my next vehicle More
by Punkinbecca
Employees Worked With
Anisia Laird
January 16, 2018
Upside down trade in Rob was great from the beginning! I called about a pre owned vehicle and spoke to him, set an appointment for a saturday. When I came down to the stor Rob was great from the beginning! I called about a pre owned vehicle and spoke to him, set an appointment for a saturday. When I came down to the store, I was greeted professionally and promptly by him. We talked about my plans for a vehicle as well as a trade in and rob and his team did everything in their power to put me into that vehicle I wanted. Unfortunately we were unable to get the deal done. As I left boerne, thinking my deal was not going to get don, Rob and his team stayed avid and ended up finding me an even better deal that I wanted! We were able to trade in my 2004 Nissan 350z with negative equity, and get into a brand new q50! Everything was explained in the finance department clearly and that helped me make the decision I made to purchase. Thanks jmc! I can't thank rob and his team enough! I feel like every possible Avenue was approached and he was able to finally pull the right strings and help my family out! We will definitely be back when it's time for a new car. Thanks again! More
by Joseph.martinez18
Employees Worked With
Rob Armstrong, J. Michael Crittenden
December 28, 2017
Exceptional service and quality I purchased my first Infiniti at Infiniti of Boerne and I can not say enough about the dealership, the sales staff and the service I received when I p I purchased my first Infiniti at Infiniti of Boerne and I can not say enough about the dealership, the sales staff and the service I received when I purchased my new vehicle. When I arrived to pick up my new Infiniti QX50, they had the vehicle ready for me. Rolando spent more than an hour just answering all of my questions and explaining all the features. They were all so kind and I will always buy my vehicles from Infiniti of Boerne. In addition to the sales staff and service, the QX50 is an amazing vehicle. I have upgraded from a Ford Escape and I had no idea all the features that come standard on a QX50, and the way it drives is amazing. It is very sporty and fun to drive! It is a wonderful car! More
by Amy92
Employees Worked With
Rolando Rocha, Greg Warrick, J. Michael Crittenden
December 03, 2017
Great experience Car buying is usually such a hassle. No matter where you go it always seems like you go in to look at a car you spend hours negotiating and being pus Car buying is usually such a hassle. No matter where you go it always seems like you go in to look at a car you spend hours negotiating and being pushed hard to buy. Not at this dealership!!! I found a car online, and contacted the dealer about it. Did all the negotiations via email and text. We set an appointment and the paperwork was ready when we got there. I truly pleasurable buying experience. More
by DI
Employees Worked With
Jeremy Meurin, J. Michael Crittenden
December 03, 2017
Great experience!! Jeremy made this the smoothest car buying experience! He was knowledgeable, helpful and went out of his way to help us through the entire process. I Jeremy made this the smoothest car buying experience! He was knowledgeable, helpful and went out of his way to help us through the entire process. I highly recommend him to anyone looking for an honest, professional and knowledgeable salesman. J. Michael in Finance was very helpful as well since this was my first experience purchasing a vehicle on my own. I appreciated his honest advice and guidance! More
by Jhewson80
Employees Worked With
Jeremy Meurin, J. Michael Crittenden
December 01, 2017
You guys are awesome. My total experience was excellent. Living inSan Antonio we started at another dealer where we walked out after a short time of dealing with their mess My total experience was excellent. Living inSan Antonio we started at another dealer where we walked out after a short time of dealing with their mess. Decided to make the drive to Beorne and it was well worth it. The facilities were excellent and everyone I delt with were energized and truely helpful. I can honestly say I’ve never met a dealership or salesman I liked but my experience here was entirely different. Rob Armstrong was our salesman and did an outstanding job of listening while still truly helping us through the process. I hope to have a long relationship with this dealership and Rob. More
by Ricet
Employees Worked With
Rob Armstrong
November 30, 2017
Great, speedy service Had a great experience purchasing our QX80. We came in and test drove a couple and looked at others. A lot of time was spent with us to learn about fe Had a great experience purchasing our QX80. We came in and test drove a couple and looked at others. A lot of time was spent with us to learn about features and differences between all the available options. We had one concern about the vehicle we intended to purchase and Rob got it fixed immediately. We were able to do a lot of the purchasing process at home and over the phone so everything was prepped and simple to leave the lot once we arrived. With a newborn at home, this was a major value-add which made for a great experience. More
by brittany.loweyball@gmail.com
Employees Worked With
Rob Armstrong
November 23, 2017
First Class level of care and service I've had my car serviced at Infiniti of Boerne 3 times since I purchased my G37 a year ago and each time both the service team and their assistant man I've had my car serviced at Infiniti of Boerne 3 times since I purchased my G37 a year ago and each time both the service team and their assistant manager, Shawndy, have blown my expectations out of the water. They provided me with a complete sense of confidence and relief each time, receiving comprehensive inspections, quick and accurate diagnosis of any issues, and efficient repairs. Costs are slightly higher than what you might expect at a local garage, but the level of service, care, confidence, and peace of mind is well worth it and has me looking forward to any of my vehicle's future visits. More
by AdamF83
Employees Worked With
Shawndy Buchhorn
