Infiniti of Birmingham - Service Center

Service-James Dyson James is awesome! He is a great guy and takes really good care of my car! He answers all of my questions and even took time to show me how to use mult James is awesome! He is a great guy and takes really good care of my car! He answers all of my questions and even took time to show me how to use multimedia in my car. More

Prompt Gar serviced as promised. Very nice people to deal with. The waiting area is well stocked with fresh pastries,coffee and cold drinks. James kept me in Gar serviced as promised. Very nice people to deal with. The waiting area is well stocked with fresh pastries,coffee and cold drinks. James kept me informed with work progress More

Easiest car purchase I’ve ever made and Kyle Roberts is great to work with! Definitely would buy from this dealership again. Thanks so much Kyle Roberts! Also the finance lady was great. great to work with! Definitely would buy from this dealership again. Thanks so much Kyle Roberts! Also the finance lady was great. More

I always take my G37x for service at this dealership! The staff is friendly and honest, I had never trusted other dealers in the past where they tried to up sell me into spending more money than planned. The staff is friendly and honest, I had never trusted other dealers in the past where they tried to up sell me into spending more money than planned. At Infinity they always tell me what is needed now according to maintenance schedule and to prepare for the next service, sharing what’s coming up! When comparing, with the promotions and loyalty discounts applied it is always cheaper than taking it to any generic oil change places! Try them, they’re really good! More

My new 2019 QX50 I went in for an oil change on my 2017 QX50. Instead of an oil change, I went home with my new 2019 QX50, my Suzy Q as I call her. This is my second I went in for an oil change on my 2017 QX50. Instead of an oil change, I went home with my new 2019 QX50, my Suzy Q as I call her. This is my second car purchase from INFINITI of Birmingham. Everyone at INFINITI of Birmingham was great to work with: Mark Mitchell, Ron Durler, Kyle Roberts, etc. My Sales Consultant, Jeff Roquet, went out of his way to find “the” car for me! I don’t know how everything works yet; but, I already LOVE it. It gives me the room I need without being too large, auto lift cargo door and the ride is so smooth!! Can you tell that I am very happy and pleased with my “oil change”! Ha! Thank you, Jeff Roquet! More

Kayla Hackett is an important asset to the dealership. Kayla has been excellent in her desire to find what the customer needs and meet that need in sales as well as service. She definitely goes above and Kayla has been excellent in her desire to find what the customer needs and meet that need in sales as well as service. She definitely goes above and beyond in representing her employer well and locating the car that the customer wants as well as working to make the experience pleasant for all involved. She has continued to be a great source of information regarding our QX60 which we purchased from her. We will gladly recommend her to friends and associates for future sales. ccraig More

Great Dealership! I bought my first Infinity in 2004 and then leased my last 2 over 11 years that I have dealt with them. The salespeople are really knowledgeable, hel I bought my first Infinity in 2004 and then leased my last 2 over 11 years that I have dealt with them. The salespeople are really knowledgeable, helpful, and easy to deal with. This time it was Jeffrey Roquet who was all of these. The service department is great and the work is perfect. They try to get you out in very little time! Also, love the free car wash! More

The Sales Dept is great , My wife & I have bought several from this Dealership and this past summer bought 2 new ones 2 days apart. This use to be a great service Dept , but now with a new Service M several from this Dealership and this past summer bought 2 new ones 2 days apart. This use to be a great service Dept , but now with a new Service Manager , that's very Rude. and needs training on customer care . and warranty of infiniti. And a Service writer that doesn't really care and forgets things. Will update on how things go it's been over a week now. And nothing . More

Whenever I make an appointment to have my vehicle serviced, I have had a exceptional experience A very professional and thorough Explanation of work needed to be done on my vehicle. serviced, I have had a exceptional experience A very professional and thorough Explanation of work needed to be done on my vehicle. More