INFINITI of Beverly Hills

VERY BAD PEOPLE This dealership is a fraud. I leased a new car and they promised to pay off my existing three payments to Mercedes Benz and the payments could only b This dealership is a fraud. I leased a new car and they promised to pay off my existing three payments to Mercedes Benz and the payments could only be sent from them to another car company. A few months later- the payments were never received and I am stuck paying them. I am fighting with corporate Infiniti and Nisson right now as they won't honor what this dealership promised. More

My fifth and final Infiniti I returned my fourth and leased my fifth Infiniti in a row with this poor excuse for a dealer. The worst customer service experiences ever. First of a I returned my fourth and leased my fifth Infiniti in a row with this poor excuse for a dealer. The worst customer service experiences ever. First of all it took three visits and four phone calls to have a salesperson contact me (should have walked away then, I know!). now, months later, they have not released me from DMV paperwork - I am getting threatening letters from DMV. They also didn't let Infiniti finance know I returned the car - they are sending me threats too. I have walked into the place to speak to someone twice and never gotten past the lowest sales person. AVOID THIS PLACE - THERE ARE GREAT DEALERS OUT THERE, DON'T GO HERE!!! More

SERVICE DEPT IS THE WORST!!! My 1st review doesn’t accurately convey the level of incompetence at Beverly Hills Infiniti Service. The repair I brought my car in for took 5 mins. T My 1st review doesn’t accurately convey the level of incompetence at Beverly Hills Infiniti Service. The repair I brought my car in for took 5 mins. Two different people in the service dept (on 2 separate occasions) backed my car into steel lifts. Had I not watched them do it, they wouldn’t have said a word; I simply would have driven off not knowing they had xxxxed-up my rim. Stupid, incompetent, dishonest people. AVOID BEVERLY HILLS INFINITI SERVICE DEPT!!! More

Worse customer service Every single person that works in this dealer is rude starting with receptionist ending with finance.Been dealing with one specific person won’t name Every single person that works in this dealer is rude starting with receptionist ending with finance.Been dealing with one specific person won’t name him since he will feel stupid from finance anyways I received a bill after my trade . Spoke to him once emailed the form emailed him 2 more times no response called the location spoke to the most rude receptionist on earth that just transfers the call to his vm. I think I have to deal with this personally since there’s no usage of brain cells in that location. No one cares to help More

Worst experience Ever Bought a used car, never received car plates or registration.its been 9 Months,unproffesional all of them.it is 3/16/2018, car was bought on 6/26/2017 Bought a used car, never received car plates or registration.its been 9 Months,unproffesional all of them.it is 3/16/2018, car was bought on 6/26/2017, car was town away due to no car plates,expired registration. Also the officer told me that the car wasnt register to me, contact dmv clerk,Kevin H.pham and Hern, or Herm, never gotten resolved. To this point i dont have a car, still paying for it, no car plates and registration. Hope this helps you whos Reading this, and if your from dealer that can really help me. Please ready to me, i have called numerous times,and all i her is we are working on it..they have been working on it since December of 2017. I dont know what to do. Tired of calling infinity of beverly Hills and not getting resolved it. I demand my car Ana for them to take fully reaponsability of all this mess..ASAP..THANKS FOR READING More

Damaged new vehicle Purchased a vehicle from them brand new. They were rushing to close at night so didn't even detail the vehicle. I was asked to come back during the we Purchased a vehicle from them brand new. They were rushing to close at night so didn't even detail the vehicle. I was asked to come back during the week. After picking up the vehicle the next day I saw all the windows had hairline scratches. HAD to argue about the damages then they promise to fix my vehicle. So I took it in to service but they put 300 miles on my car and scratched the door! They lied and said the damages were already there when vehicle came in. Had to complain to corporate (useless) about my problems. They finally agreed to fix the scratches and the windows again because it was still scratched... well I've had the vehicle for 3 months (2 of it in the service department). My windows are still scratched and they will no longer help me. Tried to talk to the GM Arnold Lal in person! He promised to call me back never heard from him... now I have to take legal action to get my brand new vehicle fixed... WORST dealership... do not buy from them... #Infiniti More

Best service department you can find anywhere Warren, the service manager, sets the tone there, and I've never experienced such great service anywhere. He's attentive, caring, utterly professiona Warren, the service manager, sets the tone there, and I've never experienced such great service anywhere. He's attentive, caring, utterly professional and runs a great shop. The prices are fair, the service is personal. I thought maybe it was my impression only, but the other day I was in the waiting room and heard him patiently explain to another customer why her battery went bad, the difference between batteries and how she can get the most out of her battery. He was respectful of her questions and inquiries. I hope he stays there as long as I own an Infiniti. More

Keep your guard up and check all your numbers The internet has changed the way we shop for vehicles. All the information you could possibly want is at your fingertips. Buyers are more informed and The internet has changed the way we shop for vehicles. All the information you could possibly want is at your fingertips. Buyers are more informed and yet this dealership still uses old tactics to try and squeeze every single dime out of you. You will probably sit in a chair for 5+ hours. That sleazy stereotype that we all imagine in our heads for a salesman is all located here. If you go here have fun and bring your own lube. More

#InfinitiOfBeverlyHillsCantBeTrusted I took my Kia Lease which they verbally promised to pay the end charges off and 4 months later...Kia has attached a negative credit!!! My meeting at # I took my Kia Lease which they verbally promised to pay the end charges off and 4 months later...Kia has attached a negative credit!!! My meeting at #InfinitiOfBeverlyHills went way south yesterday(9/5/2017)!!! They couldn't remember saying...it wasn't notated...they contradicted on one another!!! I should have gone to Cerritos or South Bay...they are so #FOUL here AFTER your business!!! Avoid Sal Calabretta...I'm not going to call him a liar...but he sure does forget what he says!!! His General Manager, Ron Elkhoury is #SORUDE when challenged!!! WAY BAD experience for me!!! I'm sending all considering an Infiniti to Cerritos or South Bay!!! WOW!!! #ShameOnYouInfintiOfBeverlyHills!!! More

Best service I will help you out to get the best deal.best price, best service,save time . I am here to assist you and make the transition into this Infiniti a sm I will help you out to get the best deal.best price, best service,save time . I am here to assist you and make the transition into this Infiniti a smooth one! Should you have any questions or need any additional information, please do not hesitate contact me. 3108500256 More