INFINITI of Bellevue

New Purchase Expirence A+ Expirence. To keep a long story short, it took me 26 days to decide on a car, let alone if I was even going to buy one. The entire time, I was d A+ Expirence. To keep a long story short, it took me 26 days to decide on a car, let alone if I was even going to buy one. The entire time, I was dealing with DAVID SUY. I came in to simply "look" and that is what I was allowed to do; no pressure to "buy it now" like you normally get at a dealer. Over nearly a month of me asking questions and trying to decide, I was ready to come back and look once more to make a decision, again, on my own terms. When I arrived, DAVID SUY had a couple cars ready for me to look at and compare and I ultimately made the decision based on what fit MY needs. Something that a lot of dealers don't let you do. When it came time to sign papers, BRANDON O'QUIN was awesome. Very transparent, answered all my questions and made the process fast and efficient. The entire staff as a whole was awesome. Several people helped but I can't remember their names. Go see DAVID SUY, he is truly an honest and good person. I'm not the easiest person to sell a car to and he made me feel very important the entire time. -Happy Customer More

They tried to sell me an unnecessary service worth more than $1,000 I got a note in a mail about recall for my 2003 Infiniti FX45. After my wife took the car to the service department of Infiniti Kirkland de $1,000 I got a note in a mail about recall for my 2003 Infiniti FX45. After my wife took the car to the service department of Infiniti Kirkland dealership, I got a report from Jon Wilkinson that said that four fluids needed replacement. Failed Task Observation Recommendation Check engine coolant level and condition and check for leaks Found coolant to be in poor condition/contaminated • Perform coolant fluid exchange service?• Replace coolant pressure cap Check brake fluid level and condition and check for leaks Found brake fluid to be dirty/contaminated Perform brake system fluid exchange Inspect all wheel drive system/condition Found all wheel drive system needs serviced Replace all wheel drive system fluids Check automatic transmission fluid level and condition and check for leaks Found automatic transmission fluid to be contaminated/burnt Perform automatic transmission fluid exchange/flush service However, I actually serviced the car less than two months ago, and all the liquids mentioned in the report were already replaced. While still at the dealership, I asked the service manager there if they actually test the liquids before giving recommendations like this or they simply look at car’s mileage and recommend to do something based on that. My car is about 95,000, which is exactly when all the fluids need to be replaced. They service manager assured me that they do test all the liquids using some special chemical strips that show if the liquid needs replacement. I e-mailed Jon Wilkinson - the manager at the service department - and asked him to send me a written statement that they tested the liquids and they were indeed dirty as the report said. I got not response from the guy for a couple of days. Then I got a feedback survey from Infiniti, asking about my experience. I wrote that to me it seemed that Infiniti Kirkland was basically trying to convince me to do an unnecessary service and pay them in excess of $1,000. Next day after I sent this feedback, I got a call from Jon Wilkinson inviting me to the shop to check all the liquids in from of me. I drove to the dealership and we checked all above mentioned guilds. All of them except the front diff were totally clean. The front diff fluid had just a trace of particles in it. No indicator strips were used in the process. So, obviously, Infiniti Kirkland simply lied to me - they fluids were not contaminated, they never tested any of them, and the test they do is visual, no indicator strips involved. When I called dealership stuff on that, their service consultant Chris Beaupre in all seriousness attempted to convince me that when service reports says “recommended to replace” it actually does not mean anything, it’s just for their own use so that they don;t forget to check it next time. Well, they did not actually check it this time. And when service report says “guild is contaminated/dirty” - this is what exactly? Also some sort of a reminder? So, I’d add to that report that the failed task was to provide a minimally decent level of customer service, observation was that Infiniti Kirkland and their stuff has no integrity whatsoever and recommendation - stay away from them and service your car some place else. Perhaps, a small shop where people value their reputation. More

They made it right It's easy to give a good review because you got a good price or a smooth experience. However, real test of metal is when there's a problem - and how t It's easy to give a good review because you got a good price or a smooth experience. However, real test of metal is when there's a problem - and how the dealer addresses it. We had a HUGE problem, but Kirkland owned up to it, we talked through it, they reconciled in my favor. This is how one earns repeat business, and I certainly will give Kirkland a shot for my next Infiniti purchase. More

The BEST service department ever! Took our car in for some work this last week. Just got our car back today and everything was done as requested. We love this dealership, our car an Took our car in for some work this last week. Just got our car back today and everything was done as requested. We love this dealership, our car and especially Linda Ross. Linda always goes out of her way to make sure that we are satisfied with the service of our car. She is honest, super knowledgable and always greets you with a smile. Linda is huge reason why we continue buying Infiniti's at this dealership. The dealership itself is set up to make sure the customer is comfortable. I recommend Infiniti of Kirkland to everyone! More

Worst Infiniti Dealer I have worked with, period. This is the worst Infiniti dealer we have seen in 5 years - a shame to Infiniti. My car recently got some ignition problems. I visited the service de This is the worst Infiniti dealer we have seen in 5 years - a shame to Infiniti. My car recently got some ignition problems. I visited the service department on a Friday morning. Without any diagnosis, Linda Ross, the service supervisor who worked for me, was already pretty sure it was a battery problem and tried to convince me to replace the battery for over $200. I waited there for over an hour for the "professional diagnosis", and she came back to confirm that batter was almost dead (the battery was actually just over 3 years old) and it was the cause. I was not given any written diagnosis report. Believed her, I paid for the hefty price and got an average OEM battery installed. To be honest, I did not feel comfortable at all. The problem was not over. Next day, I got exactly the same ignition problem again in the afternoon. Frustrated, I called the service department, nobody really cared. I asked to talk to Sunil the manager - he never called me back. Wanted to solve the problem, I drove 20 minutes to the dealership and talked to folks there in person. It was 3:30 PM Saturday, 2 hours from closing, they refused to get the problem fixed on same day and asked me to come back on Monday to have another diagnosis. My wife did revisit the deanship next Monday. Guess what? Linda Ross tried to charge us additional $140 diagnosis fee without even apologizing for not being able to fix the problem on Friday. What a joke! My wife left in anger and for sure this would be our last visit to this dealership. More

Great service Great Service and customer support. I like the fact that you can schedule your appointment on line and that you get an email reminding you of your upc Great Service and customer support. I like the fact that you can schedule your appointment on line and that you get an email reminding you of your upcoming appointment. More

Oil Change I brought my QX 80 in for a oil change Ryan was ready when I got there and I was out in less time then they said it would take under promise over deli I brought my QX 80 in for a oil change Ryan was ready when I got there and I was out in less time then they said it would take under promise over deliver I like it. Also Ryan gave a discount for being a loyal customer how nice and I didn't even ask for a discount More

Service Excellent experience working with him! He's been super helpful and informative. Definitely recommend him to anyone who needs service help. Great sense Excellent experience working with him! He's been super helpful and informative. Definitely recommend him to anyone who needs service help. Great sense of humor and quality of work is even better! More

This sales person was awesome I visited infinit of kirkland the other day. Looking for a QX50 or QX70 Micheal Burrow helped me out. He was so informitive and really awesome to work I visited infinit of kirkland the other day. Looking for a QX50 or QX70 Micheal Burrow helped me out. He was so informitive and really awesome to work with. No high pressure sales just plain down to earth real! Which i appreciated very much. Go in and ask for Micheal you won't be sorry you did. More

Q50 WOW Walked into Infiniti of Kirkland and I ran into Michael who sold me a vehicle at another dealership. This was actually great because I called that dea Walked into Infiniti of Kirkland and I ran into Michael who sold me a vehicle at another dealership. This was actually great because I called that dealer looking for Michael since he told me if I ever wanted a different brand to reach out to him since he knew a number of people in the business. I was very happy I ran into him. He showed me the new Q50 and I can see why Michael changed brands that car is WOW just WOW. I will be returning back to Infiniti in May to get a Q50 Michael's cell phone number is now saved in my phone as "My Car Guy" will be doing business with him for a long time. More