INFINITI of Bellevue

Regret buying from here Sales very sketchy, finance horrible. Upper management needs shuffling. Service department does not do the service. They don’t care after the car is Sales very sketchy, finance horrible. Upper management needs shuffling. Service department does not do the service. They don’t care after the car is sold. This place had issues when it used to be a Nissan dealership. More

Review Salesman was polite, listened to what I wanted and found the car. Did everything I asked prior to the sale. Went over the operation of the vehicle a Salesman was polite, listened to what I wanted and found the car. Did everything I asked prior to the sale. Went over the operation of the vehicle and checked back to see if I had any questions. Five stars! More

EXTREMELY unprofessional! Patrick, finance department actually asks, "where is my money, get my money", then hangs up in the middle of conversation. States the company does not send white slips to financ actually asks, "where is my money, get my money", then hangs up in the middle of conversation. States the company does not send white slips to financial institutions. Stated he was financing the vehicle through his financial institution, after the paperwork was already completed and submitted to my personal institution. At the time of financing, I was told by Russ to finance for 120 days with the Infiniti financial institution, then I could refinance with my institution. Upon asking why 120 days. He said because the loan has to be with their institution in order for Infiniti to receive a $150 bonus. Avoid this dealership at all cost! Filing complaints with the WA Attorney General's Office of Consumer Affairs. More

Poor customer service Made an appointment for a test drive and talked live to "J.Y." (won't use full name here) on the phone. The car never showed up, so I called. Someone Made an appointment for a test drive and talked live to "J.Y." (won't use full name here) on the phone. The car never showed up, so I called. Someone else answered and JY heard he was talking to me (guess in the same room) and she told him she was in the process of typing an e-mail me. In a couple of minutes I got an email informing me at the time of our appointment that my car was not coming because she did not hear from me. JY stated she tried to call me. I have two problems with the professionalism here: 1/ Process - we talked live on the phone and corresponded via email each day this week. 2/ Lack of professionalism - sending an email instead of letting us know on the phone that the car was not coming. I can share the e-mail exchanges if the General Manager is interested in improving the customer service process. More

Great service department Every time I have an issue with my vehicle they are always able to help and are usually the most affordable compared to other places I've been. Every time I have an issue with my vehicle they are always able to help and are usually the most affordable compared to other places I've been. More

Amazing customer service! Marcello made it so easy and stress free. Thank you so much to all the employees who helped us at Infinity of Bellevue! stress free. Thank you so much to all the employees who helped us at Infinity of Bellevue! More

Integrity Displayed Shout out to Infiniti of Bellevue and Eric, the sales manager. We purchased a pre-owned car there on February 15. A few days later we inadvertently di Shout out to Infiniti of Bellevue and Eric, the sales manager. We purchased a pre-owned car there on February 15. A few days later we inadvertently discovered a previously undetected area of prior damage that could have affected the safe operation of the car. When we contacted Infiniti through Eric they readily agreed to fix the damage and followed through as promised. Appreciated the integrity displayed and will proudly display the dealership name on our license plate frame (even though it's not an Infiniti vehicle). More