INFINITI of Beachwood - Service Center

Service Department review Mark Hawthorne was the best Service consultant I’ve ever encountered. I brought my car in to repair a wheel bearing and it was one on the most pleasan Mark Hawthorne was the best Service consultant I’ve ever encountered. I brought my car in to repair a wheel bearing and it was one on the most pleasant experiences. Professional, nice and very fast with my repair. Rarely does many dealerships shake your hand and say thank you love this dealership. Hidden jewel. Eddie D More

Service Dept Reps are just sales guys This place is sad. The secretary never forwards notes to the service reps to get back to you, and the service rep calls always go to voicemail. But th This place is sad. The secretary never forwards notes to the service reps to get back to you, and the service rep calls always go to voicemail. But thats not the worst. the worst is that they try to find ways to make sure parts arent under warranty. the warranty info is written by lawyers, people... and its their to avoid giving you parts/labor for free. Be cautious in Beachwood, but there isnt another Infiniti dealer within 50 miles so youre pretty much out of luck... More

Customer Service Super customer service Mitch in customer service is the best. Takes the time to do it right the first time and follows up and addresses any issues 👍 Super customer service Mitch in customer service is the best. Takes the time to do it right the first time and follows up and addresses any issues 👍 More

Thorough and professional Mitch listens to you and gets back very quickly. Service is great!! His whole staff is friendly and professional. They know what they are doing!! Mitch listens to you and gets back very quickly. Service is great!! His whole staff is friendly and professional. They know what they are doing!! More

It's all about relationships I go to the dealership only when i have to. Mitch makes every visit as efficient as possible with everything ready to go- car clean, ppwk clear and ex I go to the dealership only when i have to. Mitch makes every visit as efficient as possible with everything ready to go- car clean, ppwk clear and explained and things done right More

Have always been happy I always go to Infiniti of Beachwood when my car needs service and I always deal with Mitch. He listens to my requests/concerns and always takes care I always go to Infiniti of Beachwood when my car needs service and I always deal with Mitch. He listens to my requests/concerns and always takes care of things to my satisfaction AND in a timely manner. He also communicates with me clearly about the service being performed. When I need service, it's nice to call him, he remembers me from my visits, and I know he will always take care of things for me. More

Waste of Time Took my vehicle in for service and parts estimate. 2 repair issues that required estimates were forgotten. The estimates that I received were very i Took my vehicle in for service and parts estimate. 2 repair issues that required estimates were forgotten. The estimates that I received were very inflated. Service associate has since failed to return calls and text messages. More

The biggest liars I ever seen Mitch gave me a wrong information about my car's brakes condition. The repair bill was enormous, unnecessary repair had been made. Tryed to solve the Mitch gave me a wrong information about my car's brakes condition. The repair bill was enormous, unnecessary repair had been made. Tryed to solve the problem with Rick Orange the service manager but he was just trying to cover this up.Sent me an email with stupid excuses and never responded to my suggestion to issue a refund. They are just ignoring me now. Preparing my complaint with the BBB . Bunch of crooks. More

Horrible Service Department Customer Service Trying to schedule your service appointment is the first challenge. The phone rings and rings. Leaving your phone number with the operator is not he Trying to schedule your service appointment is the first challenge. The phone rings and rings. Leaving your phone number with the operator is not helpful either because you will not get a call back. If you do get through to the service manager, expect to be treated rudely from the start. If he promises you a loaner car, make alternative plans because most likely, you aren't getting one. The excuses come next! And if you decide to complain to the dealership manager, don't expect a resolution. More excuses. If it were my first negative experience with this dealership, I might excuse it. But the same thing happened last time I went there for service. Love my Infiniti JX. Will take my luxury car business elsewhere! Thankfully I live in a large city with more than one Infiniti dealership. More

I had an appointment for 1pm to fix my car that I set up weeks in advance. I dropped off my car and got a loaner car. Before I left they told me it would be done by the end of the day no problem. They calle weeks in advance. I dropped off my car and got a loaner car. Before I left they told me it would be done by the end of the day no problem. They called me at 4pm and told me they didn't have a chance to look at my car and I would have to leave it overnight. They told me they were overbooked. What is the point of an appointment it it's meaningless? What a waste of time I will go elsewhere for my service needs and if you value your time you should do the same. More