INFINITI of Beachwood

The biggest liars I ever seen Mitch gave me a wrong information about my car's brakes condition. The repair bill was enormous, unnecessary repair had been made. Tryed to solve the Mitch gave me a wrong information about my car's brakes condition. The repair bill was enormous, unnecessary repair had been made. Tryed to solve the problem with Rick Orange the service manager but he was just trying to cover this up.Sent me an email with stupid excuses and never responded to my suggestion to issue a refund. They are just ignoring me now. Preparing my complaint with the BBB . Bunch of crooks. More

Nightmare on Parkway This was the absolute worst dealership on the planet. I called 4 days prior to going over and made an appointment to see 3 vehicles. All the same mo This was the absolute worst dealership on the planet. I called 4 days prior to going over and made an appointment to see 3 vehicles. All the same model but different colors, options and prices. The sales manager called me twice to confirm the appointment. After driving 80 miles to get there only one vehicle was on the lot. It was a total mess, dead battery, broken back seat and scratches and dents all over inside and out. Yet this was infinity certified!! Obviously I asked to drive the other 2 and was told they were at a lot 1/2 hour away. So we drove our car and the saleman to the other lot to see the other 2 vehicles that were supposed to be present at the beachwood location 1/2 hour away after driving 80 miles and making an appointment 3 days ahead of time. I did drive an infiniti that was clean and very much interested in, however when it came to the price the sales manager said it was final. I said I would think about it after he gave me the written quote and I left. Ten hours later Car guru's posted that that same car went down in price $600.00!! So much for final price - right? Then I looked at the quote that was given to me and it wasn't even for the car I was interested in. The quote was for a new car and more expensive than the car I was interested in. I called the dealership immediately and told the sales manager how insulted and displeased I was and he offered to honor the quote for the new vehicle - yet I hadn't even driven or looked at it when I was there. I said no thank you and bought a Lexus - from a Pittsburgh dealership that doesn't play these game... Buyer beware in Beachwood.... More

No words can explain our frustrations! We bought two cars on the same day. The paperwork on car #1 had gotten lost after signed and due to that our first car payment was late. Some how ther We bought two cars on the same day. The paperwork on car #1 had gotten lost after signed and due to that our first car payment was late. Some how there was another mix up and could not find the papers we faxed about our insurance. They told us we were in default of our contract with them, if we didn't clear it up by end of day they would need to come get the car, WE were on vacation in Florida. Dealt with it for hours. We were told that we would get a refund on the old warranty. three months later we received one check still have not seen the other check of a pretty large size. I drove there 4 times I live an hour and a half away. Car #2 paper work was never filed for tax and tag. I had to get an extension on the temp tag twice. They then gave me a dealer tag while they attempted to find the paperwork. I asked for a letter or document to put in glove box encase I was pulled over. It read something like this is ok for such person to drive this car you can contact me at Infinity any questions. Not even on a letterhead. Bought car in Jan, That was April still no tag. On top of that. The battery died 2 times was replaced. Breaks had a problem were replaced and now the breaks are acting funny again needs to go back to shop. Sheering wheel cover cracked when this happened the wheels no longer turned. They replaced that, The stereo, GPS, fuses in door, and lighters replaced. The fuel door release works sometimes. Which makes it interesting when traveling and on E. We asked if we could trade car#2 back for something else, at this point we were only two months in. They said it would be way to much not worth it. I drive a lot due to business. This car and the situations with it make me feel unsafe in it and unreliable.. The first time the car broke down I was in the city had to have the car jumped. The second time we had just come back from a flight. Car would not stop had it towed to dealership. They had it a few days, Third time car broke was traveling stopped at gas station turn car off, turn car back on for school. Automatic steering wheel starts to come into position makes unusual noise and then when I turned the wheel from side to side the wheels would not respond. It was like having a big toy car. How dangerous would that have been if I had been adjusting it up or down for comfort while driving on the highway? They had it for about two weeks. because of this I had to drive loaner for travel 12 hours to Connecticut instead on heading down to Florida from that area as I planned before car broke. I had to drive all the way back to pick it up then to Florida that made my travels almost 27 drive time hours. I missed getting to go to Disney with my mother and sister that was planned for 6 months and the special breakfast that was planned for my birthday. On top of this car seat would not hold settings so when I got in car the set would be all the way back, radio would go on and off. GPS and Blue tooth either would not connect or send you routes that were longer then on phone GPS by hours at time. In all of this our sales person was the only one who called or returned phone calls of ours for about 3 months. I spoke to several people on the phone, my husband called they never called back. One day I went in there and asked why upper management had not called they said he was unaware. Once he was aware he called and I went in to meet with him. He assured me that these things would be taken care of and could we move on from here and put it in the passed. We purchased the cars on January 9, 2016 As of today May 25,car #1 still has not been refunded over $2000.00 in the old warranty from the car we traded in as promised. Car #2 is once again scheduled to go into shop when I get home from my travels. I waited a long time before writing a review. I was patient and as understanding as we could be. In our home a situation that normally brings people great joy especially if its a goal. It has been emotional, we have had more stress due to these cars. The Lemon Law says the car has to have 3 of the same things wrong with it to file. I feel a complete loss of hope. This was a gift from my husband to me and he feels so bad about it. So please be careful, hopefully you will have better luck. More

Horrible Service Department Customer Service Trying to schedule your service appointment is the first challenge. The phone rings and rings. Leaving your phone number with the operator is not he Trying to schedule your service appointment is the first challenge. The phone rings and rings. Leaving your phone number with the operator is not helpful either because you will not get a call back. If you do get through to the service manager, expect to be treated rudely from the start. If he promises you a loaner car, make alternative plans because most likely, you aren't getting one. The excuses come next! And if you decide to complain to the dealership manager, don't expect a resolution. More excuses. If it were my first negative experience with this dealership, I might excuse it. But the same thing happened last time I went there for service. Love my Infiniti JX. Will take my luxury car business elsewhere! Thankfully I live in a large city with more than one Infiniti dealership. More

Horrible company Worse company I've ever worked with. I made an appointment on Thursday to trade in my car and buy a certified pre-owned car there on Saturday. Drove 2 Worse company I've ever worked with. I made an appointment on Thursday to trade in my car and buy a certified pre-owned car there on Saturday. Drove 2 and a half hours on Saturday only to find out they sold the car on Thursday night. No one called to tell me. They even called Saturday morning to confirm my appointment and didn't mention that it was sold. I wasted 5 hours driving, gas, and $14 in tolls. They didn't even apologize or offer a better deal on another car. I will tell everyone I know never to buy a car or get their car serviced here. More

an unpleasant experience they sweet talked you into buying their overpriced maintenance plan which increases the price a lot. do not buy or lease from this dealership!!!! the they sweet talked you into buying their overpriced maintenance plan which increases the price a lot. do not buy or lease from this dealership!!!! the final price could be way higher than their advertisement. be careful! More

Made a call and they brought us the car we wanted We called the dealership after spotting an ad on autotrader.com. We asked about the specific car and their policy to bring a car to us, as this dealer We called the dealership after spotting an ad on autotrader.com. We asked about the specific car and their policy to bring a car to us, as this dealership is several hours away. A few days later, after the paperwork was filled out we had the pleasant experience of having a beautiful Infiniti pull into our driveway. We've been very pleased with the car, and the people at the dealership were always kind and helpful. We didn't feel any pressure and the process was absolutely better than expected in every way. I'm very certain our next car will be another Infiniti and I'm recommending Infiniti of Beachwood to everyone I know in the market for a car. More

New To The Infiniti Family I leased my first Infiniti this morning, and I never expected the experience to be as incredible as it was. Terry (business manager), Bob (finance), a I leased my first Infiniti this morning, and I never expected the experience to be as incredible as it was. Terry (business manager), Bob (finance), and Ken (sales consultant) were so friendly, helpful, thorough and efficient. The same goes for everyone I met in the parts and service department. My new Q60 is beautiful beyond words, and Ken took the time to make sure I understood all of the features that make it fun and functional as well. I know I will be thrilled to drive my gorgeous new car every day for the next 39 months, until I'm ready for a new Infiniti. You guys are doing everything right. More

Classic Bait and Switch is Par for the Course Here This company is engaging in deceptive and fraudulent advertising. I went to the dealership to inquire about a preowned Infinity Q37 that was advertise This company is engaging in deceptive and fraudulent advertising. I went to the dealership to inquire about a preowned Infinity Q37 that was advertised on AutoTrader. Theirg add clearly states in the caption that it can be leased for $299 per month with $2495 down. This is despite the fact that it is not legal in Ohio to lease a preowned vehicle. The dealer's sales manager Terry and their sales guy Kevin Johnson claimed that it was an error and they had no idea how the add got placed. I next inquired about 3 2013 Q37 convertibles that they have advertised on AutoTrader for $44,495, approximately $10,000 off of the MSRP. When I told them I was interested in leasing a vehicle, they quoted a very high monthly payment with a cap cost more than $5,000 higher than the advertised price. The sales manager claimed that the advertised price was only good on cash sales. After going around with them a while, I left when they said that they couldn't come close to my top line of $350 per month with $3,000 down. The best offer they made was $366 per month with $3,800 down. When I asked them to give it to me in writing, they refused.This morning, I got a follow-up email from AutoTrader saying that the exact same car that I offered to pay up to $350 per month and $3,000 down for was available for $299 per month with $2495 down! This dealership is doing a classic bait-and-switch and fraudulently advertises prices that they have no intention of honoring. More

I had an appointment for 1pm to fix my car that I set up weeks in advance. I dropped off my car and got a loaner car. Before I left they told me it would be done by the end of the day no problem. They calle weeks in advance. I dropped off my car and got a loaner car. Before I left they told me it would be done by the end of the day no problem. They called me at 4pm and told me they didn't have a chance to look at my car and I would have to leave it overnight. They told me they were overbooked. What is the point of an appointment it it's meaningless? What a waste of time I will go elsewhere for my service needs and if you value your time you should do the same. More