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INFINITI of Beachwood
Beachwood, OH
75 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 75 reviews
March 07, 2023
Ended up paying 175$ for the oil change and tire rotation. The latter was offered as "buy one get one free", not sure what that means. Was told the tires are good to go, 10 min later they said it w rotation. The latter was offered as "buy one get one free", not sure what that means. Was told the tires are good to go, 10 min later they said it was a glitch and I need a new set+alignment. The tires are actually Ok for another 10-15K IMO. They just trying to upsell you every step of the way. 2019 Q60 More
by Tony N
Employees Worked With
Shannon, Colton Hinkle
June 17, 2022
Very professional staff. Explained all work to be accomplished. Cared about my satisfaction with my vehicle and the service provided. Explained all work to be accomplished. Cared about my satisfaction with my vehicle and the service provided. More
by Skipperrankin
Employees Worked With
Sharon, sebrel
April 05, 2022
I leased 2 Q50 from them and the last time I went for an oil change they charged me $438! (just for an oil change). I said that seemed very high but they did nothing. When I got home I had a coupon for 2 oil change they charged me $438! (just for an oil change). I said that seemed very high but they did nothing. When I got home I had a coupon for 2 oil changes for less than I paid for one so I called the service guy (he never called me back) and I called the service manager (he never called me back either). This will be the last dollar I spend at Infiniti of Beachwood if they don't fix this problem! More
by J.J.
Employees Worked With
MITCHELL SCOLARO
February 16, 2022
Also treated like family. Easy to schedule online. Kept your informed during the entire time vehicle was being serviced. Thanking you for being a customer. Easy to schedule online. Kept your informed during the entire time vehicle was being serviced. Thanking you for being a customer. More
by Emilwalker
Employees Worked With
Sharon Lewis
