INFINITI of Beachwood

I am really upset about my experience at Infiniti. At my first visit sales representative Darrel showed me a 2017 Infinity QX60 claiming it had no accidents even though Carfax report included an accid At my first visit sales representative Darrel showed me a 2017 Infinity QX60 claiming it had no accidents even though Carfax report included an accident. I was about to loose my trust in Infinity of Beachwood. But, then I said to myself maybe it was a mistake and visited the dealer the second time. At my second visit, Darrel showed me a 2020 Infiniti QX60 which I liked. There were couple of similar cars on the market that were both cheaper and had lower milage. Darrel told me it was because as an official Infinity dealer they stand behind the cars they sell which were Infinity certified and had warranty. I specifically asked him about the warranty for the 2020 Infiniti QX60. He told me it was Infiniti certified and had 6 year unlimited miles powertrain warranty. Thrusting what he said and having a peace of mind because I was at an official Infinity dealer, I was about the sign an agreement to purchase the car. Then, just for the sake of it, I wanted his manager to verify the warranty. Surprisingly, the manager told me that the car was sold as is and had no warranty. There were Infinity certified vehicles on the lot that were older and had more milage. What do you expect me to think? Anyone would normally think: "There is probably something wrong with the car. That's why they do not offer warranty." I almost bought the car mistakenly thinking that it had 6 years unlimited miles powertrain warranty. This shouldn't be the way business be conducted. I wouldn't expect that kind of experience from an Infinity dealer. After all, I am giving more money (compared to small dealers out there) to get peace of mind which I never got. I wasted a lot of time there. I suggest you avoid this dealer if possible. If not, you should verify everything what you are told about the car before you sign up any agreement. More

Very expensive. Time consuming. Could of used a loaner vehicle instead of having to wait hours. Time consuming. Could of used a loaner vehicle instead of having to wait hours. More

At this time, I would not like to write a review and hope that you understand that. Have a great day. that you understand that. Have a great day. More

Not always consistent information. Seems like a lot of turn-over staff in Service and there is some lack of knowledge. Seems like a lot of turn-over staff in Service and there is some lack of knowledge. More

Everyone from when you walk in and are greeted to service as well as sales has been wonderful and helpful always. as well as sales has been wonderful and helpful always. More

I was listening to, and kept informed Everyone was friendly I was able to drive home with a loaner vehicle friendly I was able to drive home with a loaner vehicle More

Please see prior comments. I was not please with my service. That’s all I have to say. I was not please with my service. That’s all I have to say. More

They provided excellent service, and the service consultant was very helpful and kept me updated as to when my service would be completed. consultant was very helpful and kept me updated as to when my service would be completed. More

Excellent service . Tires replaced and front suspension repaired under warranty Service issues were addressed by dealer representative Tires replaced and front suspension repaired under warranty Service issues were addressed by dealer representative More

Service department has greatly improved since my last visit. Thank you guys and keep up a good work visit. Thank you guys and keep up a good work More