INFINITI at Atlantic - Service Center

Recall Satisfaction Clean, nearly empty due to the Covid-19 virus pandemic afflicting the world, this dealership did everything right in servicing my vehicle. I was very Clean, nearly empty due to the Covid-19 virus pandemic afflicting the world, this dealership did everything right in servicing my vehicle. I was very pleased with their work, the opportunity to review the new vehicles on the showroom floor without harassment and the speed of service. Well Done! More

The Ride We appreciate and love our QX50 ride and the service that Atlantic Infiniti has provided in the two maintenance service visits so far with the first y We appreciate and love our QX50 ride and the service that Atlantic Infiniti has provided in the two maintenance service visits so far with the first year of ownership... As I have said several times since first driving out of the dealership, we have noticed the looks that other drivers and 'walkers by' give our QX50 on the road... A super ride with a 3.7 ltr engine... We love it !!! More

Inspection I set an appointment for the lock on my tires and they were able to remove the locks so I could upgrade my wheels. I really appreciated the speedy ser I set an appointment for the lock on my tires and they were able to remove the locks so I could upgrade my wheels. I really appreciated the speedy service. More

Best Ever For 25+ years I've owned/leased an Infiniti...Atlantic has been exceptional in all aspects of Sales and/or Service.They know and have maintained my la For 25+ years I've owned/leased an Infiniti...Atlantic has been exceptional in all aspects of Sales and/or Service.They know and have maintained my last 4 vehicles and know them more than I when it comes to maintenance and I'm always confident and trusting with their recommendations ...ESPECIALLY my service consultant Rome!!!! More

Unexpected service On Friday June 20, 2014 I came to the Atlantic Infiniti service department without an appointment. I had hit something in the road and my car was maki On Friday June 20, 2014 I came to the Atlantic Infiniti service department without an appointment. I had hit something in the road and my car was making a funny noise. I was not happy about coming to the service department without a appointment, thinking that the better part of my day would be spent in a waiting room waiting on my car and the fact that it was a Friday. But due to the possibility of something getting worse I brought my car in. As soon as I arrived, I was greeted by the service tech who was very friendly and polite. I explained what had happened and he took my car right in. He then escorted me to the service counter and had me signed in. He stated that he would have my car up on the lift and checked as soon as possible. But thinking about other dealerships that I have dealt with I knew what that meant, maybe right before the service department closes at the end of the day. I sat down and within 10 minutes the tech was back to inform me that my car would be going up on the lift to be checked. And too my surprise he was back again a couple of minutes later to inform me that my car was being checked. He keep me informed during the whole process of my car being checked. I felt that he truly empathized with us and our situation and showed customer service to its highest degree. Within a hour my car was checked, repaired and washed and returned to me. This last visit with the Atlantic Infiniti service department has changed my whole perception on how a service department should be managed. With great staff and excellent customer service. I do realize that all repairs my not be as quick, but my unscheduled visit gives me confidence that everyone that works in the service department at Atlantic Infiniti is doing their best. I do look forward to my next visit. Thank You, More

Atlantic Infiniti The folks at this dealership are friendly and truly make me feel that it is their pleasure to help me. The facility is clean and comfortable and rela The folks at this dealership are friendly and truly make me feel that it is their pleasure to help me. The facility is clean and comfortable and relaxing. I highly recommend Atlantic Infiniti...They are top-notch. More

Purchased my dream car (a 2002 Thunderbird). I live in Port St. Lucie which is 235 miles away from the dealership. The car was a one owner 59,000 mile garage kept vehicle. The salesman assured us that the Port St. Lucie which is 235 miles away from the dealership. The car was a one owner 59,000 mile garage kept vehicle. The salesman assured us that the car had been brought in to their service dept. and had a rigorous inspection. We take the 235 mile drive home and the car looks & ran beautifully. 3 months after and about 500 miles into it (including the 235 mile drive home) it starts to run really rough. Also the air stopped blowing cold. We took the vehicle into Advantage Ford in Stuart, FL. to find a very long list of things wrong with it. The evaporator was bad, the entire dashboard has to be removed to the tune of $1810. The tires were marginal but the rear brakes had only 3 mm on the inside pads. The serpentine belt was cracked, glazed & had chunks missing out of it. Number 5 cylinder misfire and needs a coil pack & plug. The service guy at Ford said there was dye all over the A/C system so Infiniti knew it had a leak, so they probably charged it with freon so it blew ice cubes when we picked it up. He also mentioned that car should have had 4 computer upgrades since 2002. The total estimate was $2,814.00. The service underwriter said that a prestigious dealership like Infiniti should certainly do something to help us out. After the typical run-around on the phone for 2 days the manager said sorry, nothing we can do. When I said I was told by the sales guy that the car was perfect and was told the car was thoroughly inspected. Apparently we have a different definition of perfect. I will never buy another vehicle from Atlantic Infiniti in Jacksonville and this is a warning to everyone thinking about it. Once your taillights go down the road you're on your own. More

I wanted to let you know what an incredible Infinite dealership I take my card to. They are not only professional and courteous, but they truly care about the "customers" needs. It has been sown time dealership I take my card to. They are not only professional and courteous, but they truly care about the "customers" needs. It has been sown time and time again, when I bring my care in for service, that this dealership has the best customer service ever. Mr. Roger Saain goes above and beyond every time I bring my car in. He not only takes care of all my auto needs, he has gotten to know me as a customer. When I call to schedule service, they always work around my schedule. Roger keeps me informed of what is going on with my service and when I can pick up my vehicle. He always has a car available for me to take, when needed. The front desk is always friendly and their is always a car attendant ready to check my car in. The biggest reason I bring my vehicle to this dealership is because of Roger Saain. I can't say enough great things about the customer service that he gives. It is actually unusual, which disheartens me to say. Great customer service is hard to find, now a days. I appreciate the time that each department takes with me. A million thanks to Roger for caring about customer service and for doing over and above his job. I can tell this is not just a job to him, but a true career. More

I had my car in for service in October. Since that time, I have only driven it 1500 miles, so the hood has not even been opened since it was at the dealer. Today we opened it and the hood wouldn't even line I have only driven it 1500 miles, so the hood has not even been opened since it was at the dealer. Today we opened it and the hood wouldn't even line up. I called the service manager and his attitude was totally unacceptable. As I tried to explain to him what was happening, he was constantly talking over me and saying it must be my fault. After a crappy attitude and his total lack of honest information that my problem is very common, versus RARE, as he stated, in my year and model, we ended the conversation. Seems like it would have been much more business like to suggest I bring the car over and let the service department take a look. Instead, it was more of a complete denial and he even made unfounded accusations like " I don't know who may have had your hood off." .......while still continuing to over talk me. I have had my car since it rolled off the lot and we planned to buy a new M. I can tell you this, he lost that 50-60K sale. After that experience I'm leaving the Infinity family all together. More

Took car for 15,000 service - kept it for 3 DAYS for routine service. The reason they kept it so long you ask? They did not have the rubber insert for the windshield wiper - yep, a part you can walk i routine service. The reason they kept it so long you ask? They did not have the rubber insert for the windshield wiper - yep, a part you can walk into any store and buy right off the shelf. . . So I had to keep their loaner car. No big deal right - um, no. The tire on the loaner car went flat and I HAVE TO BUY THEM A NEW TIRE. Yes, that is right - buy them a tire. But we will come back to that. After I called the dealer this morning - I was told that it was not their fault the tire went flat and what did I want them to do about it. The next call went better - they called back worried about me being on the side of the road waiting on someone to come change the tire. That was the highlight of the dealings with the dealership. Went to return the loaner this evening and the service guy that was going to help me was busy smoking out back and talking on his cell phone - I watched him and he watched me standing there, waiting on him. When he was done with his break, he came to talk to me. I mean, I was not doing anything right and he was on the clock after all. Back to the "you buy the tire for us" - over $30,000 for a car but a $250 tire (give or take a few hundred as they name their price) is what pushes them over the edge and they make customers responsible for. Told me I assume responsibility for it just like it was my own car - the difference as I see it is that I would 1) not buy it from a dealer so I could pay 200% more for it and 2) I would get to use the tire I am going to pay through the nose for since they will undoubtedly charge dealer price for the replacement tire!!! Poor husband is relieved that I did not just trade the car in on the way home. More