INFINITI at Atlantic

Service to Sales - great experience I went in for service of my Infiniti and walked out with a brand new car. I had been thinking of getting a smaller SUV. I saw a QX70 on the sales fl I went in for service of my Infiniti and walked out with a brand new car. I had been thinking of getting a smaller SUV. I saw a QX70 on the sales floor and really liked it. I love the service department because they are always friendly and keep me informed. Jose Torres of the sales department was very helpful. He was not pushy and we were able to agree on a price that we were both happy with. I also had two trade-ins! They were very fair. I have kept with Infiniti at this time because I like the treatment at Atlantic Infiniti and the cars have been very reliable and fit my needs. Highly recommend this dealership. More

Purchased my dream car (a 2002 Thunderbird). I live in Port St. Lucie which is 235 miles away from the dealership. The car was a one owner 59,000 mile garage kept vehicle. The salesman assured us that the Port St. Lucie which is 235 miles away from the dealership. The car was a one owner 59,000 mile garage kept vehicle. The salesman assured us that the car had been brought in to their service dept. and had a rigorous inspection. We take the 235 mile drive home and the car looks & ran beautifully. 3 months after and about 500 miles into it (including the 235 mile drive home) it starts to run really rough. Also the air stopped blowing cold. We took the vehicle into Advantage Ford in Stuart, FL. to find a very long list of things wrong with it. The evaporator was bad, the entire dashboard has to be removed to the tune of $1810. The tires were marginal but the rear brakes had only 3 mm on the inside pads. The serpentine belt was cracked, glazed & had chunks missing out of it. Number 5 cylinder misfire and needs a coil pack & plug. The service guy at Ford said there was dye all over the A/C system so Infiniti knew it had a leak, so they probably charged it with freon so it blew ice cubes when we picked it up. He also mentioned that car should have had 4 computer upgrades since 2002. The total estimate was $2,814.00. The service underwriter said that a prestigious dealership like Infiniti should certainly do something to help us out. After the typical run-around on the phone for 2 days the manager said sorry, nothing we can do. When I said I was told by the sales guy that the car was perfect and was told the car was thoroughly inspected. Apparently we have a different definition of perfect. I will never buy another vehicle from Atlantic Infiniti in Jacksonville and this is a warning to everyone thinking about it. Once your taillights go down the road you're on your own. More

The level of services was impeccable and that means a lot when determining a major purchase. Mr. Patel was very personable, professional and was able to answer every question on the spot with a full level of when determining a major purchase. Mr. Patel was very personable, professional and was able to answer every question on the spot with a full level of knowledge. There was no pressure or nagging. My purchase went smoothly with no stress. I thought the entire staff was awesome. It is very appealing when you have a staff that is so confident in their product that they do not need to hound. as it speaks for itself. This by far was the best decision and I'm so glad I chose Atlantic Infiniti.. I absolutely LOVE my car.. a Supreme driving experience. Major xxxxxxto Mr. Patel and the entire staff.. simply AWESOME!!!!!. More

Buying/leasing cars is not one of my favorite things to do. We have leased 2 Infinitis from John at Atlantic and the reason we came back recently is because dealing with he and Danny in finance is hassle f do. We have leased 2 Infinitis from John at Atlantic and the reason we came back recently is because dealing with he and Danny in finance is hassle free and efficient. John listens to what we want in terms of the car, the price and the terms and works based on that. Once we agree the paperwork and other items are done quickly with no surprises or unexpected changes. In addition the ongoing dealings with them for service or lease returns are also very good. More

I wanted to let you know what an incredible Infinite dealership I take my card to. They are not only professional and courteous, but they truly care about the "customers" needs. It has been sown time dealership I take my card to. They are not only professional and courteous, but they truly care about the "customers" needs. It has been sown time and time again, when I bring my care in for service, that this dealership has the best customer service ever. Mr. Roger Saain goes above and beyond every time I bring my car in. He not only takes care of all my auto needs, he has gotten to know me as a customer. When I call to schedule service, they always work around my schedule. Roger keeps me informed of what is going on with my service and when I can pick up my vehicle. He always has a car available for me to take, when needed. The front desk is always friendly and their is always a car attendant ready to check my car in. The biggest reason I bring my vehicle to this dealership is because of Roger Saain. I can't say enough great things about the customer service that he gives. It is actually unusual, which disheartens me to say. Great customer service is hard to find, now a days. I appreciate the time that each department takes with me. A million thanks to Roger for caring about customer service and for doing over and above his job. I can tell this is not just a job to him, but a true career. More

I had my car in for service in October. Since that time, I have only driven it 1500 miles, so the hood has not even been opened since it was at the dealer. Today we opened it and the hood wouldn't even line I have only driven it 1500 miles, so the hood has not even been opened since it was at the dealer. Today we opened it and the hood wouldn't even line up. I called the service manager and his attitude was totally unacceptable. As I tried to explain to him what was happening, he was constantly talking over me and saying it must be my fault. After a crappy attitude and his total lack of honest information that my problem is very common, versus RARE, as he stated, in my year and model, we ended the conversation. Seems like it would have been much more business like to suggest I bring the car over and let the service department take a look. Instead, it was more of a complete denial and he even made unfounded accusations like " I don't know who may have had your hood off." .......while still continuing to over talk me. I have had my car since it rolled off the lot and we planned to buy a new M. I can tell you this, he lost that 50-60K sale. After that experience I'm leaving the Infinity family all together. More

My wife and I came to this dealership looking for a used SUV. We did not find what we hoped for but with the help of Dan we found a new vechile that we liked. It was a pleasant experience and we came away f SUV. We did not find what we hoped for but with the help of Dan we found a new vechile that we liked. It was a pleasant experience and we came away feeling pleased. More

Made our deal over the internet and phone. First price was the lowest. No pressure sales and great service!! Make your deal elsewhere and then call John. was the lowest. No pressure sales and great service!! Make your deal elsewhere and then call John. More

Great experince. Knew everything about the new car I was interested in and showed it off extremely well. Very helpful throughout the negotiating portion and the financing process was a breeze. Would use t interested in and showed it off extremely well. Very helpful throughout the negotiating portion and the financing process was a breeze. Would use them again. More

We bought two cars from this dealership just this month. We bought two cars from this dealership just this month. However, one of the cars had an ant problem. We told them what was going on. I got to say We bought two cars from this dealership just this month. However, one of the cars had an ant problem. We told them what was going on. I got to say they handled everything wonderfully. After, not being able to clean out the ants, they gave me another exact car, straight off the factory. In addition they threw in tons of extra gifts and checked on us constantly. I have bought from Mercedes, and never received this kind of service. I really recommend this dealership. I also love both my cars! Nancy Goodwin More