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1,183 Reviews of INFINITI Stuart - Service Center
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July 12, 2020
No response. Problem still unresolved. I have had multiple malfunctions with the display monitor in my car. It had to be updated and when that did not solve the problem, they replaced it u I have had multiple malfunctions with the display monitor in my car. It had to be updated and when that did not solve the problem, they replaced it under warranty. Then I realized there was no navigation. I took it back again and they found out they had to click a setting to make the navigation appear. Now the navigation is working but there is no Sirius XM function. Despite several emails and phone calls and an in-person visit, including to the Service Manager, the problem remains. The Service Mgr. did call me back and left a message, I called him back and left a complete description of the issue. Radio silence. I understand if they have to inquire to HQ for answers. The technician who inquired was out sick and no one else gets notified. Bad policy. It's another thing to ignore the customer. Bad customer service. This is not acceptable from a high-end luxury car dealership. They do have great customer service in place, such as a loaner car, pick up and drop off of your car for service and pre-COVID, free car wash. I hope to hear from them this week. If not, I will definitely be in touch with them. Beverly J. More
by BEVERLY4
Verified CustomerEmployees Worked With
Kevin Horner, Stacey Weeks
July 07, 2020
Always fast and efficent service. It seems I always deal with Kevin in Service. He makes my time there seamless and almost always has a loaner vehicle if needed. Our lease will be up s It seems I always deal with Kevin in Service. He makes my time there seamless and almost always has a loaner vehicle if needed. Our lease will be up shortly and we will be looking for another FULL SIZE sedan, unfortunately Infinity has stopped making the Q70. More
by RYKOPOP
Employees Worked With
Kevin Horner, Mary Kniffen
July 02, 2020
had excellent service my experience with the service dept was very good had no problems and did not have to wait to longfor my car to be returned my experience with the service dept was very good had no problems and did not have to wait to longfor my car to be returned More
by Murphy
Employees Worked With
Christine King, Kevin Horner
June 30, 2020
Amazing dealership super fast service and just overall extremely nice people, they have a wide selection of snacks and drinks to have while you wait and also offer a courtesy vehicle to get errands done w extremely nice people, they have a wide selection of snacks and drinks to have while you wait and also offer a courtesy vehicle to get errands done while waiting for you car More
by zackb772
Employees Worked With
Nicole Spatafora-King, Kevin Horner, Stacey Weeks, Whitney Robinson, Darren Sooknanan, Mary Kniffen
June 29, 2020
Excellent customer service The entire team did an amazing job for me. Limage, Husain and Kevin were great!! They made a difficult situation, boat difficult. I recommend them eve The entire team did an amazing job for me. Limage, Husain and Kevin were great!! They made a difficult situation, boat difficult. I recommend them every day. More
by staciakearns
Employees Worked With
Hus Ebrahimi, Limage Succes, Kevin Horner
June 28, 2020
As always, courteous timely service, and my concerns and requests were listened to and acted upon with no issues. I now plan to trade my current Infiniti, for a newer one. requests were listened to and acted upon with no issues. I now plan to trade my current Infiniti, for a newer one. More
by S4TUNE
Employees Worked With
John Harrison , Mary Kniffen
June 27, 2020
Service Check up My car has been serviced here for almost a year and i have no complaints . The staff was very accommodating and gave me clear and concise options of My car has been serviced here for almost a year and i have no complaints . The staff was very accommodating and gave me clear and concise options of what needed to be done now and what can wait . Having a luxury car entails upkeep that can be costly but they make sure to keep my car running safe and secure . Appointment or no appointment my wait time wasn't as arduous as some other centers I've encountered . More
by JONESANDJAKE
Employees Worked With
Whitney Robinson, Darren Sooknanan, Mary Kniffen
June 27, 2020
Efficient service Very satisfied with this dealership. Staff friendly. Prices are high. I can receive services at Nissan for less cost. There is nothing more that I hav Very satisfied with this dealership. Staff friendly. Prices are high. I can receive services at Nissan for less cost. There is nothing more that I have to say. This survey is frustrating and I will not complete it in the future. Now is that e nough words. More
by RYAN2FL
Employees Worked With
Mary Kniffen
June 27, 2020
Service Work I have had excellent service every time that I use your dealership. Everyone is super nice!! There is not a lot more to say. Thanks!! I have had excellent service every time that I use your dealership. Everyone is super nice!! There is not a lot more to say. Thanks!! More
by davidahicks1
Employees Worked With
Nicole Spatafora-King, Darren Sooknanan, Mary Kniffen
June 27, 2020
Seamless Service Went in on short notice for routine maintenance. At check in, Kevin made the process fast and simple; gave me a loaner and I was on my way in a matter Went in on short notice for routine maintenance. At check in, Kevin made the process fast and simple; gave me a loaner and I was on my way in a matter of minutes. Received a call that my vehicle was ready - by the time I got there, Kevin had gone for the day, but Mary took excellent care of getting me on my way quickly. I received excellent seamless service! Thank you! More
by Jackie I.
Employees Worked With
Kevin Horner, Mary Kniffen
