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INFINITI Stuart - Service Center

Stuart, FL

4.4
1,182 Reviews
Call Service Center (772) 320-5709

1,182 Reviews of INFINITI Stuart - Service Center

Sort by
December 14, 2024

waited two hours and finally asked and found out no one looked at my car. Unacceptable. They took 10 minutes for the repair. Needed software update. Why wasn’t I informed it needed an update More

by kdrahos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Whitney Robinson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Orr
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

INFINITI Stuart responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Joshua Muir General Manager (772) 254-8222

Dec 17, 2024 -

kdrahos responded

I would like to talk to you 561-389-3036

December 11, 2024

Whitney was great and took great care of me and my family will definitely be coming back to see her More

by wolfnoel64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2024 -

INFINITI Stuart responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Whitney met your expectations. Thank you again for choosing INFINITI Stuart. We look forward to having you as one of our valued customers for many more years to come! Ross Fitzsimmons Service Manager (772) 254-8222

December 08, 2024

Whitney used to help Now she is useless Overall great service Highly recommend Thanks guys More

by JOSHIFL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Orr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2024 -

INFINITI Stuart responded

We appreciate your business. We'd like to know more about your visit. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Ross Fitzsimmons Service Manager (772) 254-8222

December 07, 2024

I have been a customer of Infiniti Stuart for 6 years and I’ve always had nothing but Great Service from their Dealership. More

by jspiveymorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Orr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2024 -

INFINITI Stuart responded

Thank you for your very kind review. Whitney, Jeffrey, and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at INFINITI Stuart. Ross Fitzsimmons Service Manager (772) 254-8222

December 06, 2024

A 1 hour service took 2 hours n 40 minutes! Awful n very loud annoying Christmas music More

by MITCH39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
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Dec 09, 2024 -

INFINITI Stuart responded

Mitch, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Joshua Muir General Manager (772) 254-8222

December 05, 2024

Whitney was responsive and helpful. She was able to get my vehicle in without an appointment and completed in the same day. More

by Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2024 -

INFINITI Stuart responded

Lee, Thank you! Whitney and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing INFINITI Stuart. Ross Fitzsimmons Service Manager (772) 254-8222

December 03, 2024

We are just waiting to hear back from the dealer on our new vehicle getting the electric fuel pump fixed More

by Perry
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2024 -

INFINITI Stuart responded

Thank you for your business and this review. If there is anything we can assist you with in the future, please let us know. Ross Fitzsimmons Service Manager (772) 254-8222

December 03, 2024

Purchased a vehicle online. Donna and the staff were fantastic to work with. Helped me through each step in the process and ensured the purchase and vehicle delivery went smooth More

by TFRIED21
Recommend Dealer
Yes
Employees Worked With
Donna Podd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2024 -

INFINITI Stuart responded

It's great to hear that Donna and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing INFINITI Stuart! Ross Fitzsimmons Service Manager (772) 254-8222

December 03, 2024

They were very helpful and made me feel welcomed and comfortable the entire time there. More

by Wimer Mateo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2024 -

INFINITI Stuart responded

Wimer, Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let Whitney or our team know if we can be of further assistance. Ross Fitzsimmons Service Manager (772) 254-8222

December 02, 2024

Came in for tint. Everything went smoothly and the tiny came out beautifully. Everyone was kind and professional. The experience exceeded my expectations. Thank you so More

by RSIRBAUGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Orr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2024 -

INFINITI Stuart responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing INFINITI Stuart. Ross Fitzsimmons Service Manager (772) 254-8222

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