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INFINITI Stuart - Service Center

Stuart, FL

4.5
1,108 Reviews

1,108 Reviews of INFINITI Stuart - Service Center

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October 19, 2024

We have no idea who Jeffrey Orr is. Clearly there is a lack of training for new employees. More

by YABAKA
Recommend Dealer
No
Employees Worked With
Jeffrey Orr
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Iannacone
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

INFINITI Stuart responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Joshua Muir General Manager (772) 254-8222

October 18, 2024

Whitney has always been very friendly , knowledgeable and helpful . The kind of employee any business would love to have. More

by TREEMAN1030
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

INFINITI Stuart responded

Thank you for choosing INFINITI Stuart. Your feedback and rating mean a lot to us. We're glad Whitney has been able to help, and we look forward to seeing you again! Ross Fitzsimmons Service Manager (772) 254-8222

October 18, 2024

I asked for the Gm to call me but he did not. We have been loyal infinity customers for 15 years… 3 cars, We will never buy an infinity based on out experience. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Orr
2.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Muir
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2024

We have always had good luck with this dealership in regards to the service department. We have not yet purchased a vehicle there yet however. More

by ver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge, excellent work.
Oct 18, 2024 -

INFINITI Stuart responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Ross Fitzsimmons Service Manager (772) 254-8222

October 16, 2024

I can’t tell you how happy I was with Jorge , he was so nice and accommodating with my car that needed a new transmission , I would highly recommend Infiniti!! More

by CRBRIANS72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge
Oct 17, 2024 -

INFINITI Stuart responded

Thank you for the kind words for Jorge and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Ross Fitzsimmons Service Manager (772) 254-8222

October 16, 2024

Jorge The service provider was really good, I was able to get in right away, and it did not take long at all to assess the situation of the car, I really appreciate it his honesty and everything that he did More

by lisagrehn1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge
Oct 16, 2024 -

INFINITI Stuart responded

Thank you for taking the time to share your thoughts on working with our team, Lisa. We're glad to hear we delivered such a great experience! Ross Fitzsimmons Service Manager (772) 254-8222

October 15, 2024

It used to be better. Managed no good don’t know what happened but 8 cars in that dealership and they didn’t even wanted to do business again. Last chance More

by ENEREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Whitney Robinson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Orr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ross Fitzsimmons
Oct 16, 2024 -

INFINITI Stuart responded

Thank you for providing this feedback, and we apologize for not providing you with a better experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Joshua Muir General Manager (772) 254-8222

October 15, 2024

Jorge at the service department and the rest of the team at Stuart infinity is simply brilliant! Excellent service since 2014! I highly recommend this location to anyone! We are definitely keep buying and s More

by tiborfeigel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge
Oct 16, 2024 -

INFINITI Stuart responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at INFINITI Stuart to be a positive one. Please don't hesitate to reach out if you need anything else. Ross Fitzsimmons Service Manager (772) 254-8222

October 15, 2024

Tires, brakes, and alignment were completed on time. Jeffrey kept me informed of the progress and provided me with a clean car after the work was completed. Jeffrey is an easy to work with. Very happy c More

by BMULHOLLAND1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Orr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

INFINITI Stuart responded

We are very happy to hear that Jeffrey provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ross Fitzsimmons Service Manager (772) 254-8222

October 10, 2024

Service Technician representative Jorge is courteous and attentive. He keeps me aware of status and items that require my attention. It’s appreciated always. More

by jorgelvnv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge
Oct 12, 2024 -

INFINITI Stuart responded

Jorge, Thank you for the kind words for Jorge and our service team! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Ross Fitzsimmons Service Manager (772) 254-8222