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INFINITI Stuart - Service Center

Stuart, FL

4.5
1,108 Reviews

1,108 Reviews of INFINITI Stuart - Service Center

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November 07, 2024

My car was taken in for service in a timely way. Whitney kept me Will informed of progress of service. More

by Happy maryannvillalva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

INFINITI Stuart responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at INFINITI Stuart to be a positive one. Please don't hesitate to reach out if you need anything else. Ross Fitzsimmons Service Manager (772) 254-8222

November 05, 2024

They provide excellent, on-time service. Everyone I've encountered is always exceptionally friendly and helpful. More

by mandiJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Carpio
Nov 07, 2024 -

INFINITI Stuart responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing INFINITI Stuart, we look forward to having you as a valued customer for many years to come! Ross Fitzsimmons Service Manager (772) 254-8222

November 04, 2024

Jeff always provides top notch service! He takes the time to explain everything and makes the whole process smooth and easy. I highly recommend Infiniti Stuart for all of your service needs More

by C_Rivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Orr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

INFINITI Stuart responded

Thanks for sharing your thoughts about your experience with INFINITI Stuart. Jeffrey and our team appreciate your business and hope to see you again soon! Ross Fitzsimmons Service Manager (772) 254-8222

November 02, 2024

Took my truck in to the service department to fix four wheel drive and do a tire rotation well after keeping it a week the four wheel drive wasn’t fixed and they lied about rotating tire because the tire More

by AANGELAFOSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Whitney Robinson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Orr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service guys name was George, Ross Fitzsimmons
Nov 07, 2024 -

INFINITI Stuart responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Joshua Muir General Manager (772) 254-8222

October 31, 2024

Infiniti of Stewart sucks. They are understaffed and the turnover is unbelievable. Customer service is very inadequate and the service guy George. Sucks as well. in the last mo More

by Ademiduke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

INFINITI Stuart responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Joshua Muir General Manager (772) 254-8222

October 27, 2024

Definitely could use better communication from the serviceman. A update on vehicle, every few days, would be nice, instead of me having to reach out and ask him… More

by Crzy4stmpn
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge
Oct 27, 2024 -

INFINITI Stuart responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience. Ross Fitzsimmons Service Manager (772) 254-8222

October 26, 2024

My service writer George has always been professional and courteous when I bring my vehicle in I bought the Inifiniti Elite extender warranty and my repahave been a breeze Thanks Inifiniti Stuart. More

by mmaharaj6079
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George
Oct 27, 2024 -

INFINITI Stuart responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at INFINITI Stuart to be a positive one. Please don't hesitate to reach out if you need anything else. Ross Fitzsimmons Service Manager (772) 254-8222

October 24, 2024

I had my car in for an oil change and it had a problem starting. Turns out I need a new starter. The estimate was almost $1800. I have two mechanics that we regularly use and called them for quotes. One w More

by LWHITE28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
Oct 28, 2024 -

INFINITI Stuart responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Joshua Muir General Manager (772) 254-8222

October 23, 2024

Jeff Orr gives great customer service! The technicians and mechanics are top notch, and appreciate the super friendly valets! More

by INANYEVENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Orr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

INFINITI Stuart responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Ross Fitzsimmons Service Manager (772) 254-8222

October 22, 2024

Whitney is a fantastic advisor! She’s thorough, super knowledgeable and pleasant to be around. She always keeps me up to date on timing and the process. Thanks Whitney! More

by Ljohnson4145
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

INFINITI Stuart responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Whitney delivered such a great experience! Ross Fitzsimmons Service Manager (772) 254-8222